MetroMart Delivery Privacy Policy
Last Updated: June 8, 2026
MetroMart Delivery App is designed exclusively for authorized MetroMart delivery partners to manage delivery operations, including order pickup, delivery completion, proof of delivery submission, return management, and delivery performance tracking.
Information We Collect
To provide delivery services effectively, the App may collect and process the following information:
Account Information
Phone number
Passward
Delivery Information
Assigned orders
Order status updates
Pickup and delivery records
Return and failed delivery information
Delivery performance metrics
Location Information
The App may access device location while the delivery partner is actively using the App to:
Verify delivery locations
Support order delivery operations
Improve delivery tracking and service quality
Media and Files
The App may access the device camera or photo gallery to:
Capture and upload proof of delivery
Upload delivery-related images when required
Device Information
The App may collect limited device information such as:
Device model
Operating system version
App version
Device identifiers necessary for security and service operation
How We Use Information
Information collected through the App is used to:
Authenticate authorized delivery partners
Assign and manage delivery orders
Track delivery progress and status updates
Record proof of delivery
Process returns and delivery exceptions
Monitor delivery performance
Improve operational efficiency and customer service
Provide technical support and troubleshooting
Data Sharing
MetroMart Delivery does not sell personal information.
Information may be shared only with:
MetroMart operational teams
Authorized service providers supporting the platform
Legal authorities when required by law
Data Security
We implement reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
Information is retained only for as long as necessary to support delivery operations, legal obligations, business requirements, and service improvement.
User Permissions
Depending on your device and usage, the App may request access to:
Camera (for proof of delivery photos)
Storage or Photos (for uploading delivery images)
Location (for delivery-related operations)
Internet connection (for app functionality)
These permissions are used solely to support delivery services and operational requirements.
Children's Privacy
MetroMart Delivery is intended for authorized delivery personnel and is not directed toward children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published within the App or through other official communication channels.
Contact Us
NeosCoder Ltd.
198, Akij House, Bir Uttam Mir Showkat Sarak, Tegaon Sarak, Tejgaon, Dhaka – 1208
neosapp@neoscoder.com
+8801334762500, +1(945)2848808
By using MetroMart Delivery you acknowledge that you have read and understood this Privacy Policy and agree to its terms.