Article 1 [Purpose)
The purpose of these Terms and Conditions is to establish rights, obligations and other necessary matters between the Company and users in relation to the use of game services (hereinafter referred to as “Services”) provided by EWENTER (hereinafter referred to as “Company”).
Article 2 (Definition of terms)
The definitions of terms used in these Terms and Conditions are as follows, and the interpretation of undefined terms shall be in accordance with relevant laws and commercial practices.
1. “Customer” refers to a person who downloads an application from the app store market operated by an app store operator or platform operator in order to use the services provided by the company.
2. “User” refers to a customer who agrees to these Terms and Conditions and the Personal Information Processing Policy and is entitled to use the services provided by the Company.
3. “Service” means all game services provided by the company.
4. “Terminal” refers to wired or wireless devices such as mobile phones, smartphones, PDAs, tablets, and portable game consoles that can use the service.
5. “Application” means all programs that can use the services provided by the company.
6. “App store operator” refers to an open market operator that allows users to download applications provided by the company and make in-app payments.
7. “Platform operator” refers to a business operator and all related services that provide services in partnership with the company.
8. “User account” means a combination of letters, numbers, or special characters selected by the user and assigned by the app store operator or platform operator for user identification and service use.
9. “Temporary account (Guest ID)” refers to a user identification number, separate from the user account, arbitrarily assigned by the platform operator for user identification and service use.
10. “Content” refers to items produced by the company for use in the service.
11. “Paid content” refers to content that a user purchases through in-app payment to enjoy a specific effect or efficacy when using the service.
12. “Free content” refers to content that a user does not purchase through in-app payment, but receives as a gift from another user or acquires for free while using the service.
13. “In-App payment” refers to a payment action to purchase paid content within an application.
Article 3 (Provision of company information, etc.)
The Company posts the following information on the Company's website or provides users with easy access to the information through the connection screen within the application. However, these terms and conditions and personal information processing policy can be viewed by users through the connection screen.
1. Company name and representative’s name
2. Address of business location (including the address of the place where user complaints can be handled) and e-mail address
3. Telephone number, FAX number
4. Business registration number, mail order business report number
5. Personal information processing policy
6. Terms of service
Article 4 (Effectiveness and change of terms and conditions)
① These terms and conditions become effective when they are posted on the company's website or notified to users through the connection screen within the application so that users can understand them.
② The company is subject to the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」, 「Content Industry Promotion Act」 」 These terms and conditions may be changed to the extent that they do not violate relevant laws and regulations. Changed terms and conditions shall be notified to users through the service's official blog or terminal notification (push notification) 7 days prior to the effective date by specifying the date of application, content of change, and reason for change. However, matters that have a significant impact on the rights and obligations of users will be announced 30 days prior to the date of application.
③ Users may not agree to the changed terms and conditions, and if they do not agree to the changed terms and conditions, they may stop using the service and withdraw from the service. However, despite the announcement that users will be deemed to have accepted unless they express their intention separately when notifying the changed terms and conditions by the method of paragraph 2, if the user does not expressly express his or her intention to the company until the day before the date of application of the changed terms and conditions. In this case, or if the user continues to use the service after the effective date of the changed terms and conditions, he or she is deemed to have agreed to the changed terms and conditions.
Article 5 (Rules other than terms and conditions)
Matters not stipulated in these Terms and Conditions are subject to the 「Act on Consumer Protection in Electronic Commerce, etc.」, 「Act on Regulation of Terms and Conditions」, 「Act on Promotion of Game Industry」, 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」 」, 「 Contents Industry Promotion Act 」, etc., and other related laws and commercial practices.
Article 6 (Establishment of Use Agreement)
① The service use agreement is established when the customer installs and runs the application, agrees to these terms and conditions and the personal information processing policy, then applies for service use, and the company approves the application for use. If the application runs normally within the terminal after the customer completes the application for service use, the service use is deemed to have been approved.
② If a user steals another person's personal information in the process of using the service, the user cannot claim the user's rights under these terms and conditions, and the company may cancel or terminate the service agreement. The same is considered when a user provides personal information to a platform operator and uses the service through the platform operator.
③ The company may not approve applications for use that fall under any of the following items.
1. When a user who has been restricted from using the service within the past 3 months or has been permanently restricted according to the service operation policy applies for use.
2. When it is necessary to restrict the provision of services to users accessing from a specific country or in accordance with a contract concluded by the company.
3. When applying for use for the purpose of committing an illegal act prohibited by the 「Act on the Promotion of the Game Industry」, the 「Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.」 and other related laws.
4. In other cases where approval is judged to be inappropriate for reasons equivalent to items 1 to 3
Article 7 (User Account Management)
① The company performs all user management tasks, such as whether the user can use the service, through the user account (including temporary accounts. The same applies hereinafter).
② Users must manage their user accounts with the utmost care as a good manager. The Company does not bear any liability for any damage resulting from the user's negligence in managing his/her user account or consenting to use by a third party.
Article 8 (Protection and Management of Personal Information)
① The company strives to protect users’ personal information, including user accounts, in accordance with relevant laws and regulations. The protection and use of users' personal information is subject to relevant laws and the personal information processing policy separately established and announced by the company.
② The company’s personal information processing policy does not apply to services or advertisements provided by third parties that are simply linked from the company’s website or service.
③ The Company is not responsible for any user's personal information, including the user account, exposed due to reasons attributable to the user.
Article 9 (Obligations of the Company)
① The Company complies with relevant laws and faithfully exercises the rights and fulfills the obligations stipulated in these Terms and Conditions in good faith.
② If opinions or complaints raised by users are objectively recognized as legitimate, the company will promptly process them within a reasonable period of time. However, if processing takes a long time, the user will be notified separately of the reason and processing schedule.
③ If a service failure occurs, the Company will make its best efforts to repair or restore the problem without delay unless there are unavoidable reasons.
④ The Company strives to provide convenience to users in terms of procedures and contents related to contracts with users, such as conclusion of use contracts, changes to contract terms, and termination.
Article 10 (User Obligations)
① Users must not use the services provided by the company for purposes other than the original purpose of using the services or engage in any of the following acts.
1. Use of another person's personal information or provide false information when providing personal information to the company for user inquiries, paid content restoration and refund requests, event winnings, etc.
2. Purchasing paid content by stealing or fraudulently using another user’s user account or stealing another person’s payment method or information.
3. Buying or selling (including gifting) content, including paid content, to others, or acquiring and using it.
4. Using information obtained using the company’s services or applications for commercial or non-commercial purposes, or using the service by using unknown bugs, etc.
5. Acts that generate property interests for oneself or others by using the company’s services or applications
6. Acts that defame or cause damage to others
7. Acts that infringe upon the intellectual property rights, portrait rights, and other rights of the company or a third party.
8. Taking profits by deceiving a third party or causing damage to a third party by using or using the services provided by the company in an unhealthy manner.
9. Exchange or post obscene or vulgar information, link to obscene sites, or post unauthorized advertisements or promotional materials.
10. Inducing or participating in speculative activities such as gambling with money at stake
11. Transmitting or distributing text, symbols, sounds, videos, etc. that cause shame, disgust, or fear to other users
12. Acts of destroying, damaging, altering, counterfeiting, or interfering with the operation of information and communication systems, data, programs, applications, etc.
13. Arbitrarily modifying the application, adding or inserting other programs into the application, or manipulating or changing data communication between the server and the application.
14. Use of the service for profit, sales, advertising, political activities, illegal election campaigns, etc. without the consent of the company.
15. Other acts that violate public order and morals, or are illegal, unfair, or in violation of related laws and regulations.
② Users are obligated to frequently check and comply with notices and revisions to terms and conditions on the company's service official blog or application, and must not engage in any other actions that interfere with the company's business.
③ The user is responsible for managing the user account and the terminal using the service, and must not allow a third party to use it. In addition, cancellation of payment or refund cannot be claimed for the purchase or use of paid content that occurs due to the user's negligence, negligence in management, or permission to use the terminal.
④ The company may establish and operate a service operation policy, and users must use the service in compliance with the service operation policy set by the company.
⑤ The company may change the service operation policy at any time, and when changing the service operation policy, it will follow the procedures in Article 4, Paragraph 2.
Article 11 (Use and suspension of services, etc.)
① The company starts the service from the time the user consents to use the service. However, for some services, services are provided from a designated date depending on the company's needs.
② If the user uses the service using a temporary account (Guest ID), paid content and service usage records may be deleted if the application is deleted from the terminal or the terminal is replaced (changed). It is recommended. If a user uses the service with a temporary account (Guest ID), the company will notify the user of this information in advance at the time of first use of the service, and will not be held responsible for any damage to the user resulting from application deletion or terminal replacement. .
③ When downloading an application or using a service over the network, separate charges may be incurred as determined by the mobile carrier you subscribe to. In addition, in cases such as changing the terminal or overseas roaming, all or part of the content may not be available, and background work may be performed in the case of downloaded and installed applications or services used through the network. In this case, additional charges may be incurred depending on the characteristics of the terminal or mobile carrier, and the company is not responsible for this.
④ The company provides services 24 hours a day, 365 days a year, unless there are special business or technical problems. However, if it is necessary for operational purposes such as regular system inspection, server expansion or replacement, various bug patches, or service changes, use of the service may be temporarily suspended for a certain period of time. In such cases, the company announces the content and time in advance through the service's official blog or announcements within the application. However, if there are unavoidable reasons why the company cannot announce in advance, it may announce after the fact.
⑤ The Company may discontinue all services if it is difficult to continue the service due to serious management reasons, such as abolition of services due to business transfer, division or merger, expiration of service provision contracts, or deterioration of profits from the service. In this case, the reason for suspension and compensation conditions will be announced 30 days prior to the service suspension date in the manner prescribed in Article 4, Paragraph 2, and the period of use of paid content for which there is no fixed period will be until the service suspension date announced at the time of service suspension notice. I do
Article 12 (Service contents and changes)
① Users must use the service in accordance with these Terms and Conditions and the service operation policy or usage rules.
② The company has comprehensive authority over the service, including operation and termination of the service.
③ The company may restrict, suspend or terminate all or part of the service in any of the following cases.
1. In case of force majeure such as war, incident, natural disaster, or national emergency.
2. When normal service use is disrupted due to power outages, facility failures, or excessive usage, etc.
3. In unavoidable cases due to construction, such as repair of service facilities
4. If the service cannot be provided due to other company circumstances.
④ The Company is not responsible for any problems arising from change and/or suspension of the service, except in cases where the change or suspension of the service is due to the Company’s intention or negligence.
Article 13 (Provision of information and posting of advertisements)
① The company may request additional information from users in addition to the user information provided through the platform operator and/or app store operator, and the user information collected or provided will not be used for purposes other than those set forth in the personal information processing policy.
② The company may post advertisements on the service, and users agree to having advertisements displayed when using the service.
③ The Company shall not be liable for any loss or damage arising from the user’s access, participation, or transaction in the advertisement under Paragraph 2.
④ The company can send advertisements to users using terminal notifications (push notifications), and users can opt out at any time by using the unsubscribe function within the application.
Article 14 (Purchase of paid content, etc.)
① Users can purchase paid content in accordance with the payment policy of the app store operator depending on the type of terminal using the service. There may be differences in the payment amount due to differences in the payment policy. In addition, the purchase price of paid content is charged according to the method and policy set by the mobile carrier or platform operator and/or the app store operator linked to the app store operator, and the payment method also follows the payment policy of the relevant operator.
② Paid content purchased by the user from the service can only be used on the terminal on which the service application has been downloaded and installed.
③ If a user converts paid content to content within the service, the period of use of the converted content is 1 year from the date of conversion, and if this period elapses, the right to use the content is terminated. However, in the case of content with a separate usage period, that period will apply. Additionally, if the content can no longer be used due to changes or termination of the company's services during the content use period, compensation will be made with the same/similar content.
④ Users can only use paid content through their user account, and cannot transfer, rent, sell or exchange it to a third party. However, this does not apply if it is used in a manner separately determined and announced by the company.
Article 15 (In-App Payment)
① The application includes an in-app payment function for purchasing paid content.
② Users must prevent in-app payments by third parties by using the password setting function of the terminal, the password setting function provided by the app store operator and/or mobile carrier, etc.
③ The Company does not bear any responsibility for in-app payments by third parties that occur when the user does not use the in-app payment prevention function, etc. or when the password is exposed due to the user's carelessness.
④ If a user subscribes to a mobile carrier's youth rate plan and makes an in-app payment on the relevant terminal, the content is deemed to have the consent of the legal representative.
⑤ Users are responsible for faithfully paying the In-App payment amount.
⑥ Payment limits may be granted or adjusted for each payment method depending on the company's policy and the policies and policies of the payment company (mobile carrier, app store operator, etc.).
Article 16 (Withdrawal of subscription and refund, etc.)
① Users may use the purchased paid content within 7 days from the date of purchase or availability of the paid content, or within 3 months from the date of availability of the paid content if the content of the paid content is different from the content of the display or advertisement or is implemented differently from the content of the purchase. Alternatively, you may withdraw your subscription (cancel your purchase) without a separate fee within 30 days from the date you became aware of the fact or could have known about it. However, cancellation of subscription (purchase cancellation) may be restricted for paid content with similar characteristics, such as paid content that has already been used or is considered to have been used when requesting withdrawal of subscription.
② If the paid content purchased by the user cannot be used in the service due to reasons attributable to the company, the company will compensate the user with the same or similar paid content or refund the purchase amount in full regardless of the date of purchase.
③ Refunds for paid content purchased by the user will be processed in accordance with the refund policy of the app store operator used by the user, and detailed refund application procedures will follow the operating policy of the app store operator. Additionally, if a refund is completed for purchased paid content, the paid content will be deducted equal to the refund amount. Additionally, if paid content is paid differently, the method set forth in Paragraph 2 of this Article shall be followed. However, if the user uses some of the paid content provided differently, only the paid content will be compensated.
④ If paid content is converted to content, if the basic unit that can be purchased within the service is damaged due to full or partial use, consent, such as acceptance, on screens related to sending/receiving free content such as message box and/or gift box. If there is a reason why the user may be considered to be using paid content, such as after completing a process, it is considered that the user has expressed his/her intention to use the content.
⑤ Free content acquired through service use, paid content received as a gift from another user, or free content acquired through company events, etc., other than through in-app payment where normal purchase history is recorded, is not refundable.
⑥ The company takes measures to ensure that the exercise of rights such as subscription withdrawal is not hindered by indicating that subscription withdrawal is restricted before in-app payment for paid content for which subscription withdrawal is restricted. If the company does not take these measures, the user may cancel the subscription despite the reasons for the cancellation restriction. However, cancellation of subscription is restricted in the following cases.
1. In the case of paid content that begins use immediately after purchase or is immediately applied to the service
2. If additional benefits are used after purchasing paid content that provides additional benefits
3. When part of paid content sold as a bundle (package type) is used
4. When opening capsule-type/probability-type paid content that can be viewed as use or whose utility is determined upon opening
5. If part of the paid content has been used or it is difficult to sell again because time has passed.
⑦ If a minor purchases paid content through In-App payment without the consent of the legal representative, the minor or legal representative may cancel the In-App payment. However, cancellation is limited if a minor's In-App payment is within the scope of property that has been permitted to be disposed of by a legal representative, or if the minor uses witchcraft, etc. to make the minor believe that he or she is an adult. Whether the purchaser of paid content is a minor is determined based on the holder of the payment method, such as the terminal or credit card through which the in-app payment was made. If you request payment cancellation for a minor, you must submit documents proving the minor and legal representative as required by the company.
⑧ In-App payment follows the payment method provided by the app store operator. If an overpayment occurs during the in-app payment process, you must request a refund from the app store operator. If an overpayment occurs during the in-app payment process and a refund (including payment cancellation) is requested from the company, the company will request a refund of the overpayment from the app store operator only if possible according to the app store operator's policy and system. The refund method for overpayment is in accordance with Article 17, Paragraph 3. However, if the App Store operator restricts the company's application for a refund of overpayment, the user must directly request a refund of the overpayment from the App Store operator.
⑨ In principle, cancellation or refund is not possible for in-app payments made through the gifting function, except in cases where there is a defect in the paid content purchased, and refunds due to defects in the paid content are limited to the user who sent the gift. it's possible.
Article 17 (Effect of withdrawal of subscription, etc.)
① If the user withdraws the subscription pursuant to the main sentence of Article 16, Paragraph 1, the Company will immediately retrieve or delete the paid content and refund the amount paid or cancel the payment within 3 business days from the date of recall or deletion of the paid content. Refunds will be made through .
② In the case of Paragraph 1, when the Company delays refunding to the user, the delay interest calculated by multiplying the delay period by the interest rate stipulated in the Act on Consumer Protection in Electronic Commerce, etc. and the Enforcement Decree of the same Act shall be paid.
③ When making a refund, if the user has paid with a credit card or other payment method specified in the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce, etc., the Company shall immediately request payment from the business that provided the payment method. Request to suspend or cancel. However, if the company has already received payment from the payment provider, it will refund it to the payment provider and notify the user of this.
④ If the user cancels the subscription pursuant to the main sentence of Article 16, Paragraph 1, the user shall bear the costs required to return the paid contents, etc. (excluding cases where the contents are different from the contents of the display or advertisement or are fulfilled differently from the purchase contents), The company will not charge a penalty or compensation to users for canceling their subscription.
Article 18 (Termination of contract and suspension of service use, etc.)
① If the user does not wish to use the service at any time, he or she may terminate the service agreement using the withdrawal option within the application.
② If the service use agreement is terminated (withdrawal), the company will delete service use records, paid and free content, etc. without delay. Therefore, users must request a refund for paid content before the service contract is terminated (withdrawal). However, when a user applies for termination (withdrawal) of a service use contract, the company deletes service use records, etc. after the expiration of the grace period (14 days from the date of application) to prevent damage caused by operation mistakes, etc. (Withdrawal processing), and the user may withdraw the application for termination (withdrawal) of the service use agreement at any time within the grace period.
③ If the user violates Article 10 or the service operation policy, the company may terminate the service agreement or restrict the use of the service for a set period.
④ Users may file an objection to the restrictions on service use pursuant to Paragraph 3 in accordance with the procedures established by the Company, and if the Company determines that the user’s objection is justified, the Company will immediately resume use of the Service.
⑤ If the restriction on service use pursuant to Paragraph 3 is justified, the Company shall not be liable for compensation for damages suffered by the user due to the restriction on service use.
⑥ The company may restrict the method of use, time of use, number of uses, etc. to prevent users from overindulgence in the service, and may apply a user protection program depending on the degree of user overindulgence in the service. If the user refuses to apply the user protection program, the company may stop providing the service regardless of the user's will.
⑦ If a user does not use the service for one year consecutively, the company may terminate the service agreement and take measures such as destroying or storing the user's personal information separately to protect the user's personal information. In this case, the user will be notified of the details, etc., at least 30 days prior to the date of action.
Article 19 (Restrictions on use as provisional measure)
① The company may temporarily suspend the user's use of the service until the investigation into any of the following issues is completed.
1. When a legitimate report is received that the user's account has been hacked or stolen
2. When it is reasonably suspected that an act subject to sanctions is prescribed in the service operation policy.
3. In other cases where it is judged to be an act equivalent to subparagraphs 1 and 2.
② After the investigation under each item of Paragraph 1 is completed, the Company extends the retention period for paid content in proportion to the service use period. However, if you are confirmed to be an illegal offender under Paragraph 1, it will not be extended.
Article 20 (Compensation for Damages)
① If the user causes damage to the company due to violating the obligations of these Terms and Conditions or in the process of using the service, the user must compensate the company for the damage.
② If the company receives various objections, including claims for damages or lawsuits, from a third party other than the user due to illegal acts committed in the process of using the service or violations of these Terms and Conditions, the user indemnifies the company for his/her own responsibilities and expenses. If damage occurs to the company due to the company's failure to indemnify, it must compensate for the damage.
Article 21 (Exemption from liability)
① The company is exempt from liability if it is unable to provide services due to natural disasters, national emergencies, technical defects that are difficult to resolve, or other force majeure reasons.
② The company is not responsible for service interruption or disruption of use due to reasons attributable to the user, and is also responsible for damages incurred to the user due to the telecommunication service provider's suspension or failure to provide telecommunication services properly. Do not.
③ The company is exempt from liability in cases where the service is stopped or a failure occurs due to unavoidable reasons such as repair, replacement, or regular inspection of service equipment that has been announced in advance or performed urgently.
④ The Company is not responsible for the user's failure to obtain the score or ranking expected by using the service, and is exempted from liability for damages arising from the user's choice or use of the service.
⑤ The Company is not responsible for any disadvantages or compensation incurred by users changing their personal information, etc. (including user accounts).
⑥ The company is not responsible for any problems that arise in the process of using the service due to the user's terminal environment, network environment that is not attributable to the company, etc.
⑦ The Company has no obligation to intervene in disputes that arise between users or between users and third parties through the service, and is not responsible for compensating for any resulting damages.
⑧ Among the services provided by the company, free services or free content are excluded from compensation for damages. However, damages caused by the company's intent or gross negligence are excluded.
Article 22 (Jurisdiction and Governing Law)
① For lawsuits regarding disputes that arise between the company and users in connection with the use of the service, the competent court shall be the court in accordance with the procedures set forth in the Civil Procedure Act and other related laws.
② The laws of the Republic of Korea apply to lawsuits filed between the company and users.
<Supplementary provisions>
(Enforcement date) These terms and conditions will apply from March 26, 2024.