Course Description
This course provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level ICT professionals. The fundamentals of computer hardware and software, as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional, will be introduced. This course helps to prepare students for the CompTIA A+ certification exam
Learning Outcomes and Objectives
Upon completion of this course, the student will be able to:
- Assemble hardware and software components based on customer requirements.
- Operate personal computers, devices, and software for end users.
- Demonstrate basic data networking and security/forensics techniques.
- Demonstrate basic virtualization, desktop imaging, and deployment operations.
- Properly and safely diagnose, resolve and record common hardware and software issues while applying troubleshooting skills.
- Practice appropriate customer support techniques.
Prerequisite(s)
None.
Advisory
Introduction to Computers course
Textbook(s)
Optional: IT Essentials Companion Guide v6, 6th Edition
Topic Discussed
Chapter 1: Introduction to the Personal Computer
Chapter 2: Introduction to Lab Procedures and Tool Use
Chapter 3: Computer Assembly
Chapter 4: Overview of Preventive Maintenance
Chapter 5: Windows Installation
Chapter 6: Windows Configuration and Management
Chapter 7: Networking Concepts
Chapter 8: Applied Networking;
Chapter 9: Laptops and Mobile Devices
Chapter 10: Mobile, Linux, and OS X Operating Systems
Chapter 11: Printers
Chapter 12: Security
Chapter 13: The IT Professional
Chapter 14: Advanced Troubleshooting