I cannot watch ads, how to fix it?

If you are a European player, please see the following guide to solve the problem

• Due to GDPR requirements, in-game advertising for European users requires additional consent instructions.

• You encountered a pop-up window when you first entered the game. Since you clicked reject at that time, we were unable to provide you with ads.

• You can click on the avatar to open the interface, and you will see an "Ads Privacy" portal. Click on this portal and you will see the agreement pop-up window again. Shortly after clicking to "Consent", you will be able to see in-game ads, as shown in the picture below.

• Please be assured that this agreement pop-up window is only used to display personalized advertisements for you. Any information related to you will be specially processed to remove personal identification, and will only be obtained by advertising service providers.

If you are a non-European player, please follow the steps below to troubleshoot the problem.

• Advertising problems are generally caused by network abnormalities that lead to unsuccessful ad loading, occasionally ads may not load during the game. 

• We recommend that you try switching networks first and wait 1 to 2 minutes for the ads to load to see if you can successfully view the ads. Our technical team will continue to optimize the ad caching problem in the game.