I am a detail-oriented Freshdesk Specialist with a strong belief that customers are the reason businesses exist, and a satisfied customer is a returning customer. This mindset guides how I handle tasks, resolve issues, and contribute to improving service delivery.

I am particularly skilled in ticket management, categorization, prioritization, SLA tracking, and knowledge base support, ensuring that customer issues are resolved accurately and within expected timelines. I also value clear communication and structured processes, which help improve both customer satisfaction and team efficiency.

In the long term, I aim to progress into a Customer Support Operations Manager role, where I can help organizations design scalable support systems, improve SLA performance, and build high-performing customer service teams.

Digital Witch IT Support Community

Education

University of Uyo, Uyo

Bachelor of Pharmacy