Privacy Policy- MentSol

Privacy Policy for MentSol

Last Updated: December 2025

MentSol (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of all users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MentSol mobile application and related services (Android and iOS).

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1. About MentSol

MentSol is a one-to-one mentorship and counselling platform built by an IITian startup. The platform connects students and users with verified mentors for short, paid mentorship and counselling sessions through chat, audio, and video calls.

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2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Profile details (such as photo, bio, academic background – optional)

2.2 Usage & Session Information

• Mentorship session bookings and history

• Messages exchanged within the app

• Call duration and session status (not call content)

2.3 Payment Information

• Transaction details such as amount, date, and status

• Payments are processed securely via Razorpay

• We do not store card numbers, UPI IDs, CVV, or bank account details

2.4 Device & Technical Data

• Device type, operating system, app version

• Log data and basic analytics for performance and security

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3. How We Use Your Information

We use the collected information to:

• Create and manage user accounts

• Facilitate mentorship and counselling sessions

• Enable secure video/audio communication

• Process payments and payouts

• Send notifications and important updates

• Improve app performance and user experience

• Prevent fraud and ensure platform security

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4. Video Calls & Communication

• MentSol provides one-to-one video and audio calls only

• Calls are not recorded or stored

• Video communication uses secure peer-to-peer WebRTC technology

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5. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share information only with:

• Payment processors (Razorpay) for transaction handling

• Backend and infrastructure services (such as Supabase)

• Legal or regulatory authorities if required by law

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6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure authentication methods

• Encrypted connections

• Restricted internal access to user data

While we strive to protect your data, no digital platform can guarantee 100% security.

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7. Data Retention

We retain personal data only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

You may request deletion of your account and data at any time.

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8. Your Rights

You have the right to:

• Access your personal information

• Update or correct your data

• Request deletion of your account

• Withdraw consent where applicable

Requests can be made by contacting us at the email below.

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9. Children’s Privacy

MentSol does not knowingly collect personal data from children under 13 years of age. If such data is discovered, it will be deleted immediately.

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10. Third-Party Services

MentSol uses the following third-party services:

• Razorpay – Payment processing

• Supabase – Backend and authentication

• WebRTC – Secure video/audio communication

Each third-party service follows its own privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: mentsol123@gmail.com

Phone: +91 9699938263

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By using MentSol, you agree to this Privacy Policy.