Dandy

The original SOP (Standard Operating Proceedure) was frequently misunderstood, especially by overseas designers, some that were using translation tools. Key issues included language barriers, misinterpretation of standards, and lack of awareness from systems teams—resulting in costly model errors and confusion across departments. 

The existing SOP created widespread confusion among both domestic and overseas designers, often leading to inaccurate model production. These errors misled dentists, resulting in unnecessary remakes and increased operational costs. 

The redesigned SOP led to more accurate model production, fewer remakes, and better collaboration across teams.

By prioritizing usability and continuous feedback, I transformed the SOP from a static reference into a dynamic, evolving tool. The project not only streamlined workflows but also helped systems teams better understand the realities of designer challenges—paving the way for long-term improvements.

By treating the SOP as a product, I applied UX principles—usability, clarity, and iteration—to transform it into a living resource that actively supported users. The result was a smoother workflow, faster onboarding, and deeper cross-functional alignment that laid the groundwork for scalable process improvements.