Privacy Policy

Meliora Crafts ensures that your personal data is collected and processed fairly, lawfully, and only for legitimate business purposes. We are committed to maintaining the confidentiality, integrity, and security of all information entrusted to us.

We respect and value your rights as a Data Subject under the Data Privacy Act (DPA) and its Implementing Rules and Regulations (IRR). We implement reasonable and appropriate organizational, physical, and technical measures to maintain the confidentiality, integrity, and availability of your personal data.

Some of the measures we implement include:

• Limiting access to personal data only to authorized personnel of Meliora Crafts.

• Storing customer records securely using Google Sheets and Google Forms, accessible only by the team for legitimate business purposes.

• Using strong passwords and authentication to prevent unauthorized access.

• Regularly reviewing and deleting outdated or unnecessary personal information.

We may collect the following personal information when you interact with us:

• Name, contact number, and delivery address when placing an order.

• Social media account name or email address used for communication.

• Details of custom or personalized orders (e.g., names or designs requested).

• Feedback or messages sent through Facebook Messenger regarding your experience or satisfaction with our products.

• Demographic details when you answer our customer satisfaction survey.

• Photos or feedback voluntarily shared by customers for testimonials, posted only with their consent. 

We collect personal information directly from you through the following:

• Facebook Page messages or chats, when you place an order, inquire about products, provide feedback, or share your experience.

• Face-to-face interactions, during in-person orders, pickups, or events.

• Google Forms, used for customer satisfaction surveys and feedback collection.

All data are voluntarily provided by the customer and are collected only for legitimate business purposes.

Your information is used solely for legitimate business purposes, such as:

• Processing and fulfilling purchase orders

• Confirming and verifying payments

• Delivering products to the correct recipient

• Communicating updates or responding to inquiries

• Improving products and customer service through customer feedback

• Documenting and managing transactions for operational and record-keeping purposes

• Posting customer testimonials or feedback (screenshots or photos), only with your prior consent

We respect your privacy and do not sell, rent, or trade your personal data to third parties.

We may share limited information only with:

• Delivery partners (if needed), to fulfill and deliver your orders.

• Payment providers (such as GCash) to process transactions securely.
  
  

Meliora Crafts is not affiliated with GCash or any financial institution and does not store your payment credentials.

Any data shared with third parties will be used only for the stated purpose and with proper safeguards.

We take reasonable organizational and technical measures to protect your data from unauthorized access, loss, misuse, alteration, or destruction.

We store and process your information securely using Google Sheets and Google Forms, both managed exclusively under the official Gmail account of Meliora Crafts.

No personal Gmail accounts are used to store or access customer data. Access to these records is strictly limited to authorized Meliora Crafts personnel for business-related purposes only.

While we take all precautions to secure your data, please note that no online transmission is completely risk-free. We encourage customers to share only the information necessary to complete transactions.

All collected personal information is stored and processed electronically using Google Sheets and Google Forms under the official Meliora Crafts business accounts. These tools are protected by secure logins and managed only by the Meliora Crafts team.

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

1. Right to be Informed — to know how your data is collected, processed, and used.

2. Right to Object — to withhold or withdraw consent to data processing.

3. Right to Access — to request a copy or description of your personal data held by us.

4. Right to Rectification — to correct or update inaccurate or incomplete data.

5. Right to Erasure or Blocking — to request deletion or blocking of data no longer necessary.

6. Right to Damages — to claim compensation if your data privacy rights are violated due to our negligence.

7. Right to File a Complaint — to report violations to the National Privacy Commission (NPC).

To exercise your rights, please contact us through our official email: melioracrafts2025@gmail.com

Kindly use the following email subject format for your request:

Subject: Data Privacy Request – [Type of Request] – [Your Full Name]

Example: 

Subject: Data Privacy Request – Access to Personal Data – Juan Dela Cruz

We will do our best to respond to your request promptly and handle your concern with transparency and respect.

Meliora Crafts may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to visit this page frequently to stay informed about how we protect your personal data.