MENDLY — PRIVACY POLICY
Last updated: July 31, 2026
CONTENTS
1. Who We Are & Scope
2. Information We Collect
3. How We Use Information
4. AI-Generated Content
5. Sharing Within Your Pair
6. Third-Party Service Providers
7. Push Notifications
8. Data Retention & Deletion
9. Your Rights
10. Children's Privacy
11. Security
12. International Data Transfers
13. Changes to This Policy
14. Contact Us
1. WHO WE ARE & SCOPE
Mendly ("Mendly", "we", "us", "our") is developed and operated by LIMBIC APPS
YAZILIM LTD STI. This Privacy Policy explains what information Mendly
collects, how it is used, who it is shared with, and the choices you have —
across the Mendly iPhone app, its Apple Watch companion, and its Home Screen /
Lock Screen widgets (together, the "App" or "Service").
Mendly is designed for couples: two people pair their devices together with a
short code, and everything meaningful you create in the App — answers,
photos, reconnection signals — is shared only with the one partner you are
paired with. This policy explains exactly what that involves.
By using Mendly, you agree to the collection and use of information as
described here. If you do not agree, please do not use the App.
2. INFORMATION WE COLLECT
a. Account & Pairing
Mendly does NOT require an email address, phone number, or social login to
create an account. When you first open the App, we automatically generate an
anonymous, device-based identifier (via Firebase Anonymous Authentication)
that lets your device securely talk to our backend. To connect with your
partner, one of you generates a short pairing code and the other enters it —
this links your two anonymous identifiers together as a "pair." We do not
know your legal name unless you choose to type one in as a display nickname
for your partner (see below), and that nickname is stored only on your own
device.
b. Content You and Your Partner Create
The core of Mendly is content the two of you generate together, which is
stored on our servers so it can sync between your devices:
- Answers to daily and custom questions, and any replies in those
conversation threads
- Guesses about your partner's answers, and the resulting verdicts
- "Episode" accounts — a short free-text description of your side of a
disconnect or disagreement, written when you choose to use the
reconciliation/"opener" feature
- Reconnection ritual state — whether the "wall" is up or down, and
readiness signals sent when you or your partner choose to reconnect
(see Section 5 for the specific privacy rule that governs this)
- "Poke" interactions — lightweight nudges you send your partner, and
their type
- Referral codes, if you choose to invite a friend
c. Photos
If you choose to take a photo — a profile photo, an in-the-moment "poke"
photo, or a photo for the shared daily-memory feature — it is uploaded to
Firebase Cloud Storage and becomes visible to your paired partner. Mendly
only accesses your device camera when you actively tap to take a photo
within the App; we do not access your camera in the background or without
your action, and we do not access your photo library except through the
picker you invoke yourself.
d. Device & Usage Data
- A push-notification token (via Apple Push Notification service /
Firebase Cloud Messaging), used solely to deliver notifications about
your partner's activity to your device
- App interaction analytics (via Firebase Analytics) — which screens and
features are used, and how often. These events are tied to your
anonymous device identifier, not to your real-world identity, and are
used in aggregate to understand and improve the App
e. Purchase Data
Subscriptions and one-time purchases are processed by Apple's App Store and
managed on our behalf by RevenueCat. Mendly receives only your entitlement
status (e.g., "premium: active") — we never see or store your payment card
number, billing address, or other payment details.
f. Personalization Data Stored Only On Your Device
Some personalization inputs — your age bracket, your relationship start
date, your chosen reconnection style ("Wall" or "Bridge"), your poke style
preference, and any nickname you give your partner — are stored locally on
your device only. They never leave your device or reach our servers, and are
used purely to tailor what you see (e.g. an anniversary reminder or an
age-appropriate daily question).
3. HOW WE USE INFORMATION
- To operate the core pairing, messaging, and reconciliation-ritual
functionality of the App
- To sync your content with your paired partner's devices, including via
the Apple Watch companion
- To send you notifications about your partner's activity (a poke, a wall
coming down, an answered question)
- To generate personalized AI content, as described in Section 4
- To process purchases and manage your premium entitlement
- To maintain, secure, debug, and improve the App, including through
aggregate usage analytics
- To respond to support requests you send us
- To detect, prevent, and address abuse, fraud, or violations of our
Terms of Use
We do not sell your personal information. We do not use your content to
serve you third-party advertising.
4. AI-GENERATED CONTENT
Several Mendly features use AI to turn what you write into something
personalized — a conversation-opening sentence after a disconnect, a weekly
couple's question, a playful relationship "archetype," or a verdict on a
guessing game. To do this, the relevant free text you submit (for example,
your episode account or your question answers) is sent to third-party AI
providers — OpenAI and, via the OpenRouter routing service, Google's Gemini
models — for processing on our behalf.
- These providers process your text solely to return the generated result
to Mendly; per their standard API terms, data sent through their
developer APIs is not used to train their general-purpose models.
- AI-generated text (an opener sentence, a question, a trait label) is
shared with your paired partner the same way any other content you
create is shared.
- These features are optional — you choose when to use the reconciliation
"opener," when to answer a question, and when to send a guess.
AI-generated suggestions are provided for personal reflection and
conversation — they are not professional relationship, psychological, or
therapeutic advice. See our Terms of Use for the full disclaimer.
5. SHARING WITHIN YOUR PAIR
Mendly's entire design is built around exactly one relationship: you and the
one partner you're paired with. Content is never shown to anyone outside
your pair. Within your pair, however, we deliberately protect one specific
thing:
Your partner's "I'm ready to reconnect" signal is never revealed to you
unless you have also signaled that you're ready. If your partner reaches
out first, the App keeps that private on our servers — you'll only ever
see a soft, non-specific hint that something is happening, never
confirmation of their status — until the moment you signal too, at which
point the reunion completes for both of you simultaneously. This is a
deliberate privacy rule built into the App's logic, not just a policy
promise: your app never receives your partner's raw readiness value from
our servers unless the condition is met.
You can end your pairing at any time from Settings. Doing so stops future
sharing between the two accounts; see Section 8 for what happens to existing
data.
6. THIRD-PARTY SERVICE PROVIDERS
We rely on the following service providers (sub-processors) to operate
Mendly. Each processes data only as needed to provide their service to us.
- Google Firebase (Google LLC) — Anonymous authentication, database
(Firestore), photo storage (Cloud Storage), backend functions, push
notification delivery, app-check/abuse protection, usage analytics
- RevenueCat, Inc. — Subscription and purchase management
- OpenAI, L.L.C. — AI-generated conversational content
- OpenRouter, Inc. — Routing of AI requests to Google's Gemini models for
AI-generated conversational content
- Apple Inc. — App Store purchase processing, push notification transport
(APNs), on-device platform services (iOS, watchOS, WidgetKit)
We do not use advertising identifiers (IDFA) and do not show an App Tracking
Transparency prompt, because Mendly does not track you across other
companies' apps or websites for advertising purposes.
7. PUSH NOTIFICATIONS
Mendly sends push notifications for partner activity — a poke, a
reconciliation, an answered question, a daily ritual reminder. You can
disable notifications at any time in iOS Settings → Notifications → Mendly.
Disabling notifications does not affect the App's other functionality.
8. DATA RETENTION & DELETION
We retain your pairing and content data for as long as your account exists,
so your history (answers, photos, memories) stays available to you and your
partner. If you unpair, your two accounts stop syncing new content, but
existing shared content is not automatically erased from our servers.
To request full deletion of your data — your account, pairing history,
photos, and all associated content — email us at support@limbicapps.com from
any address, describing your request. We will verify and process deletion
requests within a reasonable time, consistent with applicable law.
9. YOUR RIGHTS
Depending on where you live, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a portable copy of your data
To exercise any of these rights, contact us at support@limbicapps.com. We
will respond within the timeframe required by applicable law.
10. CHILDREN'S PRIVACY
Mendly is intended for adults aged 18 and older and is not directed at
children. We do not knowingly collect personal information from anyone
under 18. If you believe a minor has provided us with personal information,
contact us at support@limbicapps.com and we will delete it.
11. SECURITY
We use industry-standard technical and organizational measures — including
encryption in transit, access-controlled cloud infrastructure, and strict
database rules that permit only the two paired members to read a pair's
data — to protect your information. No method of transmission or storage is
100% secure, and we cannot guarantee absolute security.
12. INTERNATIONAL DATA TRANSFERS
Our service providers operate data centers in multiple countries, including
the United States. By using Mendly, you understand that your information may
be transferred to and processed in countries other than your own, which may
have different data protection laws.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material
changes, we will update the "Last updated" date above and, where
appropriate, notify you in the App. Continued use of Mendly after changes
take effect constitutes acceptance of the revised policy.
14. CONTACT US
LIMBIC APPS YAZILIM LTD STI
Email: support@limbicapps.com
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Mendly is a product of LIMBIC APPS YAZILIM LTD STI. This Privacy Policy
should be read together with our Terms of Use.