Medline Health

Security and Privacy

Medline places the utmost importance on protecting information transmitted via the application and takes privacy and security precautions to protect all such information. Additionally, by using the App and website, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Medline will take measures to secure and protect all health information by maintaining administrative, technical and physical safeguards within the app. Users have ownership and control over the health information they input into the app. All accounts will require two factor authentication at app setup. Health information input into the app, excluding the user login information necessary to maintain app security, will be stored locally on the user’s device. A User can opt in to storing their information in the application’s cloud storage once this feature is activated by the user. Users may choose to share their data with approved organizations by exporting their Medline Mobile Health App data at their discretion. Medline does not access, view, or otherwise interact with user health information, and is not liable for any issues or breaches that arise from a user exporting their data.

Location Permission

Google recently made some global updates to their software tools, and now requires that any app that uses Bluetooth also be granted location access. This is because Bluetooth can be used for lots of things. We use it to scan for Medline approved Bluetooth devices and pair them with your phone. Medline Health app requires location to be enabled on your phone or tablet to connect to Medline approved Bluetooth devices so that it can be scanned and retrieve data from the device. The application will not be able to retrieve any measurement readings from the device if the location permission is not granted. We do not track and use users location. Location will remain enabled even when the app is not running on the foreground. We need this to frequently check for the connected device and retrieve readings from the device when a reading is available.

Missed out on enabling location access the first time? You can always do it later by going to your phone’s Settings > Apps & notifications > Medline Health > Permissions. (This menu may differ from device to device, Android version to version.)

We use Bluetooth to connect to your Medline devices — accept location access and you’ll be good to go.

IMPORTANT: Android devices running OS version 6.x and later also require that Location/GPS Services be turned on for a Bluetooth scan to be successful. If no Medline devices are found during the scan, go to Settings on your Android device, turn on Location/GPS, restart the Joule app and attempt to pair again.

If you want the technical nitty-gritty, you can learn more on the Android developer website.

How do we access your data?

We access the data you provide us with which is strictly necessary in order to make the application function properly. We carefully evaluate and define the purposes of any personal data processing before launching a project. We will ensure that the personal data we collect are relevant, adequate and not excessive in relation to the purpose of the processing and its eventual use (e.g. insights, marketing, promotions). This means that only necessary and relevant information for the purpose sought can be collected and processed.

How do we store your data?

Currently our application stores your reading data in the device itself, the user details are stored in a cloud-hosted database provided by Amazon. We store only the data that is absolutely necessary for our application to function in its entirety. Deleting some of this data will interrupt our application functionality. However, if you do not want us to store your data, you can send us your request to MedlinePrivacyOffice@medline.com.

How do we share your data?

We will never transfer, sell, make copies, or share any of your data stored by the application to third party services or companies unless strictly necessary to enable the application to function properly. Accordingly, personal data will be disclosed to third parties on a strictly limited 'need to know' basis where there is clear justification for transferring Personal Data - either because the Data Subject has consented to the transfer or because disclosure is required to perform a contract to which the Data Subject is a party, or for a legitimate purpose that does not infringe the Data Subject's fundamental rights, including the right to privacy (e.g. sharing in the context of a merger and acquisition operation).

User Access and Use of Information

Access to this application is limited to viewing the app pages and linked web pages solely for legitimate user and business purposes to access the information provided by Medline at this app and website. Any access or attempt to access other areas of the Medline computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this application other than in connection with a legitimate business purpose or you, the user’s, health information. Medline has implemented and will maintain administrative, physical, and technical safeguards to protect User Data, as further described in the Data Processing and Security Terms.

Medline Access and Use of Information

Medline will only access or use Data to provide the Application services to User or as otherwise instructed and will not use it for any other Medline products, services, or advertising.

Data Deletion

The Application will enable Users to delete their Data within the Medline Mobile Health App. If a User deletes any of their Data from the application that Data cannot be recovered by the User or Medline.

To view Medline’s Privacy Policy, click here.