MedInsight Privacy Policy
Last Updated: April 17, 2025
At MedInsight, we prioritize your privacy and are committed to transparency in how we handle your information. This Privacy Policy explains how MedInsight ("we," "us," or "our") collects, uses, and protects data when you use our mobile application ("App") and related services. By using MedInsight, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide our services:
a. Personal and Health Information (Not Stored)
- Contact Information: Email address or other details you provide when contacting support.
- Demographic Information: Age, gender, height, weight, and other details you voluntarily enter.
- Health Information: Lab test results (e.g., blood tests, urine tests), medical conditions, and responses to health questionnaires you upload or input.
- Important: We do not store personal or health information after processing. Once your lab results are analyzed and a report is generated, all personal and health data is deleted from our systems.
b. Non-Personal Information
- Device Information: Device type, operating system, and unique device identifiers.
- Usage Data: Information about how you interact with the App, such as features used and navigation patterns.
- Analytics Data: Aggregated, anonymized data collected via third-party analytics services (e.g., AppsFlyer, Firebase) to improve App performance and user experience.
2. How We Use Your Information
We use your information to:
- Analyze lab test results and generate personalized health insights using AI technology.
- Provide reports with biomarker explanations and reference ranges based on your data.
- Respond to support inquiries and provide customer service.
- Improve App functionality and user experience through anonymized analytics.
- Comply with legal obligations and protect our rights.
Personal and health information is processed temporarily and deleted immediately after generating your report. Non-personal data may be used for analytics to enhance the App.
3. How We Share Your Information
We do not store, sell, rent, or share your personal or health information. Non-personal, anonymized data may be shared in the following cases:
- Analytics Services: We use third-party analytics providers (e.g., AppsFlyer, Firebase) to collect aggregated, non-identifiable data for improving App performance.
- Service Providers: We may share non-personal data with trusted providers (e.g., cloud services) who assist in operating the App, provided they adhere to strict confidentiality standards.
- Legal Requirements: We may disclose non-personal data if required by law, such as in response to a court order or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, non-personal data may be transferred to a successor entity, subject to this Privacy Policy.
4. Data Security
We implement industry-standard security measures to protect your data during processing, including:
- Encryption of sensitive information during transmission.
- Secure processing environments to ensure data is not stored.
- Regular security audits to maintain system integrity.
As we do not store personal or health data, the risk of data breaches is minimized. However, no system is completely secure, and you are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We do not retain personal or health information. All personal and health data (e.g., lab results, demographic details) is deleted immediately after generating your report. Non-personal, anonymized data (e.g., usage statistics) may be retained indefinitely for analytics purposes.
6. Children’s Privacy
MedInsight is intended for users aged 18 and older. We do not knowingly collect information from individuals under 18. If we learn that a child under 18 has provided data, we will ensure it is not stored.
7. Third-Party Lab Results
MedInsight relies on the accuracy of lab results provided by you or third-party laboratories. We are not responsible for errors, inaccuracies, or omissions in lab results uploaded to the App.
8. International Users
MedInsight is designed for users in the United States. If you use the App from outside the U.S., your data will be processed in accordance with U.S. laws, which may differ from those in your country. By using the App, you consent to the temporary processing of your data in the U.S.
9. Third-Party Analytics Services
We may use analytics services like AppsFlyer, Firebase, or similar platforms to collect non-personal, anonymized data. These services help us understand App usage and improve functionality. They do not access personal or health information, and their data practices are governed by their respective privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via the App or email. The updated policy will be posted at www.medinsightapp.com/privacy with the effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@medinsightapp.com
Disclaimer
MedInsight is not a medical app and does not provide medical advice, diagnosis, or treatment. All information, including lab test interpretations and health insights, is for informational purposes only. Always consult a qualified healthcare professional for medical advice.
Thank you for choosing MedInsight. We are dedicated to delivering valuable health insights while prioritizing your privacy.