Medilocal Privacy Policy

MediLocal Privacy Policy

Last updated: July 25, 2026

MediLocal respects your privacy. This Privacy Policy explains how MediLocal collects, uses, stores, and shares information when customers, pharmacy sellers, healthcare providers, and other users access the MediLocal mobile application and related services.

1. Information We Collect

We may collect:

• Name, phone number, email address, profile photo, password or authentication information

• Delivery address, saved addresses, approximate or precise location when permission is granted

• Account type, such as customer, pharmacy seller, doctor, laboratory, ambulance provider, or administrator

• Prescription images, medicine requests, consultation information, diagnostic test requests, booking details, and other health-related information supplied by users

• Order history, cart activity, transaction, refund, wallet, payout, and settlement records

• Seller and provider verification data, including GSTIN, PAN, drug licence, chemist licence, bank details, uploaded documents, and business contact information

• Pharmacy inventory, pricing, stock, cold-chain capability, temperature information, order and fulfilment records

• App usage, searches, support conversations, device information, logs, and diagnostics

2. How We Use Information

We use information to:

• Create, authenticate, and manage accounts

• Help customers discover medicines, pharmacies, doctors, laboratories, home-test services, and ambulance partners

• Process medicine orders, prescriptions, booking requests, payments, refunds, settlements, and deliveries

• Enable sellers to manage inventory, prices, cold-chain stock, and orders

• Route consultation, test, home-collection, or ambulance requests to the selected provider

• Support pharmacist, clinician, seller, and compliance review where required

• Verify seller and provider identity, licences, and business documents

• Provide customer support and AI-assisted guidance

• Improve search, recommendations, service quality, safety, and app performance

• Prevent fraud, abuse, unauthorised access, and misuse

• Meet legal, medical, tax, regulatory, and law-enforcement obligations

3. Prescription and Health Information

Prescription images and health-related information are sensitive. MediLocal processes this information only as needed to identify requested medicines, obtain user confirmation, support pharmacist or clinician review, fulfil an order or booking, provide customer support, maintain required records, prevent fraud, and comply with law. OCR or AI output may contain errors and must not be treated as a diagnosis or medical advice.

Prescription medicines are supplied only subject to a valid prescription and pharmacist review where required. MediLocal does not replace a doctor, pharmacist, laboratory, ambulance operator, or emergency service.

4. Doctor, Lab, Home-Test, and Ambulance Requests

When a user requests a doctor consultation, laboratory test, home sample collection, or ambulance, MediLocal may share the minimum necessary contact, location, booking, and health-related details with the selected or assigned provider. Providers are independently responsible for professional services, availability, clinical decisions, and regulatory compliance.

MediLocal is not an emergency-response service. For a medical emergency in India, call 112 or the appropriate local emergency service immediately. Do not rely on the app for time-critical emergency care.

5. Vaccines, Insulin, and Cold-Chain Products

Availability of vaccines, insulin, and other temperature-sensitive products is reported by pharmacy sellers. Stock, prescription requirements, storage conditions, and cold-chain capability must be confirmed by the fulfilling seller before supply. MediLocal does not guarantee stock or temperature compliance until the seller confirms the order.

6. Location Data

With permission, MediLocal may use location to show nearby providers, apply service-radius rules, estimate distance or delivery availability, suggest addresses, calculate charges, and route booking requests. Users can disable location permission in device settings and enter an address manually where supported.

7. Seller and Provider Verification

MediLocal may collect GSTIN, PAN, drug licence, chemist licence, business address, bank details, cancelled cheque, identity details, and related documents for onboarding, verification, compliance, fraud prevention, settlements, and periodic review. Automated extraction may assist review, but approval may require manual or authorised third-party verification.

8. Sharing of Information

We may share information with:

• Pharmacies and delivery partners fulfilling orders

• Doctors, laboratories, home-test providers, and ambulance partners handling bookings

• Payment, payout, settlement, communication, cloud hosting, storage, analytics, mapping, OCR, AI, and customer-support providers

• Pharmacists, clinicians, auditors, or compliance reviewers where required

• Government authorities, regulators, law-enforcement agencies, or courts where legally required

We do not sell personal information.

9. Data Retention and Prescription Handling

We retain information only for as long as reasonably necessary for service delivery, legal compliance, medical or prescription review, transaction records, disputes, fraud prevention, seller verification, and operational requirements. Temporary prescription-processing copies should be deleted when no longer required, except where retention is required by law, safety, dispute, or audit obligations.

10. Security

MediLocal uses reasonable administrative, technical, and organisational safeguards, including encrypted network transport and access controls. No digital platform can guarantee absolute security.

11. User Choices and Rights

Subject to applicable law, users may request access, correction, export, or deletion of eligible personal information. Users may revoke device permissions through Android settings. Account or data-deletion requests can be sent to the contact below. Some records may be retained where required by law or for legitimate safety, fraud, transaction, or dispute purposes.

12. Children

MediLocal is not intended for unsupervised use by children for regulated medical ordering, prescriptions, consultations, tests, ambulance requests, or payments. A parent or legal guardian should supervise use where applicable.

13. Changes to This Policy

We may update this Policy as services or laws change. The current version will be posted here with a revised date.

14. Contact Us

MediLocal Support
Email: sbose121@gmail.com
Phone: +91-8240452213
Address: AF 156, Latika Apartment, Flat 2A, Second Floor, Kolkata, West Bengal 700102, India

For privacy or deletion requests, use the subject: MediLocal Privacy Request.