Medical Consulting ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our application.
Account data: First name, last name, email address, phone number
Medical information: Diagnosis, symptoms, medical history, current health conditions
Appointment details: Preferred hospital, department, preferred date and time
Additional information: Any other information you choose to provide
Device data: Device type, operating system, unique identifiers
Usage data: How you interact with the application, features used, time spent
Location information: Approximate location based on IP address (if permitted)
Technical data: IP address, browser type, referring pages
Identity verification from authentication providers
Information from partner hospitals
Data from our service providers
Appointment processing: To manage your medical appointment requests
Communication: To communicate with you and healthcare providers
Service improvement: To analyze usage and improve our application
Notifications: To send you updates about your appointments
Fraud detection and prevention
Compliance with legal obligations
Protection of our rights and safety
Anonymized research and analytics
We do not share your personal or medical information with third parties. Your data remains confidential and is only accessed by our internal agents who:
Review your medical information to find suitable appointment options
Contact hospitals on your behalf to check availability
Call you directly to inform you of available options
Assist you throughout the appointment booking process
We may only disclose your information in these specific cases:
Legal obligations: When required by law, court order, or legal process
Protection of rights: To protect our rights, safety, or property
Emergency situations: To prevent imminent harm to you or others
Note: We use Google Firebase for secure data storage, but Firebase only stores encrypted data and does not have access to your readable information.
We implement robust security measures:
Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access control: Multi-factor authentication, role-based access
Monitoring: 24/7 monitoring for security threats
Auditing: Regular security audits and vulnerability assessments
Backups: Automated and secure data backups
We use Google Firebase which provides:
Certified data centers (ISO 27001, SOC 2)
Automatic data encryption
Advanced security configuration support
Data backup and disaster recovery
You have the right to:
Access: Request a copy of your personal data
Correct: Update inaccurate or incomplete information
Delete: Request deletion of your data ("right to be forgotten")
Restrict: Limit processing of your data
Portability: Receive your data in machine-readable format
Object: Object to processing for certain purposes
To exercise any of these rights:
Email privacy@medicalconsulting.com
Use privacy settings in the application
Contact our customer support
We will respond to your requests within:
30 days (GDPR)
45 days (CCPA)
As per local legal requirements
Active accounts: Data stored as long as your account is active
Deactivated accounts: 30-day grace period (can be recovered)
Legal data: Retained per legal requirements (often 6-7 years for medical data)
Anonymous data: Anonymized data may be retained indefinitely for research
When data is deleted:
Immediately excluded from active systems
Deleted from backups within 90 days
Anonymized for statistical use
Retained only if legally required
Essential cookies: Required for basic functionality
Functional cookies: Remember your preferences
Analytics cookies: Help us understand application usage
Marketing cookies: Used for personalized advertising (with consent)
You can manage cookies through:
Application settings
Browser settings
Our consent management tools
The Application is not intended for children under 18
We do not knowingly collect information from children
Parents/guardians must manage children's usage
If we discover children's data, we will delete it immediately
We may update this policy periodically
Material changes notified 30 days before taking effect
Continued use constitutes acceptance of new policy
Email notification
In-app notification
Website banner
We process your data based on:
Consent: You agree to us processing your data
Contract: Necessary to provide our services
Legitimate interest: For improvement and fraud prevention
Legal obligation: To comply with laws
If Medical Consulting is involved in a merger, acquisition, or asset sale:
Your data may be transferred
You will be notified in advance
Same privacy protections apply
Email: privacy@medicalconsulting.com Phone: +44 7455906604 Address: medical_consulting@outlook.com
For GDPR-related matters: Email: dpo@medicalconsulting.com
You have the right to lodge a complaint with your local data protection authority.
Enhanced privacy rights
Clear legal basis for processing
Right to object to processing
Right to data portability
Right to know what we collect
Right to delete personal data
Right to opt-out of sale
Non-discrimination from services
We comply with local privacy laws in all regions where we operate.
By using Medical Consulting, you accept the data practices described in this Privacy Policy.