PRIVACY POLICY — MedConnect
Effective Date: May 9, 2025 | Last Updated: June 15, 2026
1. INTRODUCTION
Welcome to MedConnect. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application to book medical appointments and access healthcare services. By using MedConnect, you agree to the terms described in this policy.
2. INFORMATION WE COLLECT
We collect the following types of information:
Personal Information: Name, email address, phone number, date of birth, and account credentials.
Medical Information: Health details, symptoms, and medical history provided during appointment booking.
Appointment Information: Doctor preferences, clinic/hospital selections, and appointment history.
Payment Information: Payment method details (processed securely via third-party gateways — we do not store full card details).
Device Information: Device type, operating system, and unique device identifiers.
Location Data: Approximate or precise location (with your permission) to help find nearby clinics and hospitals.
Usage Data: How you interact with our app.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Book and manage your medical appointments.
Send appointment confirmations, reminders, and support messages.
Improve app functionality and personalize your healthcare experience.
Process payments securely.
Detect and prevent fraud or unauthorized access.
Comply with legal obligations.
Send health tips and updates (you can opt out at any time).
4. SHARING YOUR INFORMATION
We do not sell your personal information. We may share data with:
Healthcare Providers: Doctors, clinics, and hospitals to fulfill your appointments.
Payment Processors: To securely process transactions.
Service Providers: Third parties that help us operate the app.
Legal Authorities: When required by law or to protect user safety.
5. DATA STORAGE, SECURITY & RETENTION
Your data is stored on secure servers with encryption and access controls. Medical and personal data is handled with the highest level of care.
Retention: We retain your personal and medical data for as long as your account is active, or as required by applicable law. In general, we retain data for up to 3 years after your last activity or account closure, unless a longer retention period is required by law.
Deletion: You may request deletion of your account and all associated data at any time by emailing us at aateamlko@gmail.com with the subject line "Data Deletion Request." We will process your request within 30 days and confirm once your data has been removed. Please note that certain data may be retained longer if required by applicable law or for legitimate business purposes such as fraud prevention.
6. YOUR RIGHTS
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your account and data.
Opt out of marketing communications.
Withdraw consent for location access via your device settings.
To exercise any of these rights, contact us at aateamlko@gmail.com.
7. CHILDREN'S PRIVACY
MedConnect is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately.
8. CHANGES TO THIS POLICY
We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
9. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
App Name: MedConnect
Email: aateamlko@gmail.com
Address: Murli Nagar, Udaiganj, Lucknow - 226001, Uttar Pradesh, India