Last Updated: June 2025
Contact: support@mebrix.org
We're here to help you get the most out of your Mebrix music festival social experience. Below you'll find solutions to common issues and ways to contact our support team.
iOS 12.0 or later
iPhone 6s or newer
At least 500MB of available storage
Force close and restart the app
Restart your device completely
Check available storage - ensure you have at least 200MB free
Update the app to the latest version from App Store/Google Play
Reinstall the app if issues persist
Check internet connection - videos require stable internet
Close other apps to free up device memory
Lower video quality in app settings if available
Restart the app and try again
Check app permissions in device settings
Grant camera and photo library access to Mebrix
Restart the app after changing permissions
Check available storage for saving photos
Check internet connection for real-time messaging
Force close and reopen the app
Clear app cache (Android) or restart device (iOS)
Update to latest app version
Close unused apps running in background
Restart your device regularly
Keep the app updated to latest version
Maintain 1GB+ free storage on your device
Use stable Wi-Fi when possible for better experience
Enable battery saver mode if available
Reduce screen brightness when using the app
Close the app when not in use
Disable background refresh for other apps
Try basic solutions listed above
Note your device model and OS version
Record error messages if any appear
Note when the issue occurs (specific actions/screens)
Device model and operating system version
App version (found in app settings)
Detailed description of the issue
Steps to reproduce the problem
Screenshots or screen recordings if helpful
Email: support@mebrix.org
Response Time: We aim to respond within 24-48 hours
App crashes persistently after trying basic solutions
Features not working as expected
Technical questions about app functionality
Feedback or suggestions for improvement
Report bugs or issues
A: Yes! All your data is stored locally on your device. We don't collect or store any personal information on our servers.
A: These permissions allow you to take photos and select images to share within the app. All content remains on your device.
A: Some features work offline, but social features like messaging and video streaming require internet connection.
A: Visit the App Store (iOS) or Google Play Store (Android) and check for Mebrix updates.
A: Try closing other apps, restarting your device, and ensuring you have adequate free storage space.
We love hearing from our users! Send us your ideas and feedback at support@mebrix.org. While we can't implement every suggestion, we carefully consider all user feedback for future updates.
We regularly release updates with new features, improvements, and bug fixes. Enable automatic updates in your device settings to ensure you always have the latest version.Need More Help?If you can't find the solution you're looking for, don't hesitate to reach out to our support team at support@mebrix.org. We're committed to helping you have the best possible Mebrix experience!Mebrix Support TeamConnecting music lovers, one beat at a time 🎵