Privacy Policy – Meatyns
Effective Date: October 15, 2026
Last Updated: October 15, 2026
This Privacy Policy explains how Meatyns ("we," "our," or "us") collects, uses, stores, and shares information through our website and applications, including Meatyns (Customer App), Meatyns Seller (Seller App), and Meatyns Delivery (Delivery Partner App).
By using our services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
The information we collect depends on the application you use and the features you access.
A. Account and Profile Information
We may collect your name, phone number, email address, profile details, and authentication information when you register, sign in, or update your account. Phone numbers may be verified using one-time passwords (OTPs).
B. Location Information
Customer App: We may use your location, with your permission, to identify nearby services and help determine delivery locations.
Seller App: We may collect location information when required for supported business operations, order coordination, or delivery-related features.
Delivery Partner App: We may collect location information to support assigned deliveries, navigation, and delivery progress tracking. If background location collection is enabled, it may continue when the app is not actively in use, subject to the relevant permissions and device settings.
Location access depends on the app's functionality and the permissions you grant. You can manage location permissions through your device settings. Disabling location access may limit location-dependent features.
C. Order and Transaction Information
We may collect information about orders, products, quantities, prices, order history, delivery addresses, delivery instructions, order status, seller transactions, earnings, and payouts, as applicable to your role.
Payment information may be processed by the relevant payment service provider where applicable.
D. Device and Technical Information
We may collect device type, operating system, app version, IP address, diagnostic information, crash reports, and technical logs where required for application functionality, security, and troubleshooting.
E. Communications and Support
When you contact us, we may collect your contact details and the information you provide so that we can respond to your questions or resolve complaints.
2. How We Use Your Information
We may use your information to:
Create, maintain, and authenticate accounts.
Verify phone numbers and protect account access.
Display products and manage seller listings.
Process orders and coordinate order fulfilment.
Assign deliveries and provide relevant delivery information.
Support navigation and delivery tracking where enabled.
Send order confirmations, delivery updates, OTPs, and service notifications.
Process or reconcile transactions where applicable.
Detect fraud, investigate suspicious activity, and improve security.
Troubleshoot technical issues and improve our services.
Respond to customer support requests.
Meet applicable legal and regulatory requirements.
3. How We Share Information
We do not sell or rent your personal information. We may share relevant information in the following circumstances.
A. Between Customers, Sellers, and Delivery Partners
Information necessary to fulfil an order may be shared between the customer, the relevant seller, and the assigned delivery partner. This may include order details, delivery addresses, contact details, and delivery instructions, as necessary for fulfilment.
B. Service Providers
We may use third-party providers for cloud hosting, authentication, OTP delivery, payment processing, mapping, notifications, analytics, and technical support. These providers may process information to deliver their services.
C. Legal and Safety Requirements
We may disclose information when required by applicable law, a valid legal request, or a competent authority, or when reasonably necessary to prevent fraud, protect users, or safeguard our services.
D. Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.
4. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage is completely secure. Although we work to protect your information, we cannot guarantee absolute security.
5. Data Retention and Account Deletion
We retain personal information for as long as necessary to provide our services, maintain accounts, complete transactions, resolve disputes, prevent fraud, and comply with applicable legal requirements.
You may request account deletion or the removal of eligible personal information by contacting us at meatyns.app@gmail.com or contact@meatyns.com.
Please include the application you use and the account details needed to identify your account. We may request reasonable verification before processing your request.
Certain information may be retained where required by law or where necessary to resolve disputes, prevent fraud, or maintain legally required transaction records.
If an application provides an in-app account deletion option or a dedicated web-based deletion page, you may use that option to submit your request.
6. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.
7. Third-Party Services
Our applications may rely on third-party services or contain links to external websites. These services may have their own privacy policies and data-handling practices. We encourage you to review the relevant policies when using those services.
8. Your Privacy Choices and Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of eligible data.
You can also manage device permissions, including location access, through your device settings.
To exercise your privacy rights or raise a concern, contact us using the details below. We may need to verify your identity before responding.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, data practices, or legal requirements. Updates will be published on this page with a revised effective date or last-updated date.
We encourage you to review this page periodically.
10. Contact Us
For questions, privacy requests, or complaints, please contact:
Company/Platform Name: Meatyns
Email: meatyns.app@gmail.com
Additional Contact Email: contact@meatyns.com
Website: https://meatyns.com/
Location: Indore, Madhya Pradesh, India
This Privacy Policy applies to Meatyns, Meatyns Seller, and Meatyns Delivery, according to the features and data practices of each application.