mY Creative Concepts

Competencies

Website Development and Design

• Learning Web Authoring Software, Website Publishing, Graphical User Interface Programming.
• Learning HTML 5, JavaScript, J-Query, Multimedia, Plug-ins, Graphic Design and Web design.
• Learning the planning, analysis, design, testing, implementation and maintenance (WDLC).
• Learning Web Server PHP programming for dynamic web pages with mySQL SQL Query.
• Learning administrative business functions of an E-Commerce dynamic website.

Computer and Networking

• Knowledgeable with Microsoft Windows Clients, Server and vmWARE technologies.
• Knowledgeable with on-boarding/off-boarding; performing user account provisioning.
• Knowledgeable with troubleshooting, supporting and familiar with network operations.
• Knowledgeable with logical troubleshooting of issues to determine the root cause analysis.
• Knowledgeable with Network and Internet Security and Computer Forensic FTK imaging.

Helpdesk and Coordination

• Experienced point of contact (liaison) for inquiries, incidents, projects, an administrative IT assistant.
• Experienced with technical and end user documentation as well as Microsoft SharePoint publications.
• Experienced with logging tickets, troubleshooting, resolution, escalation and coordination workflows.
• Experienced with project coordination, ascertaining needs, planning, execution, monitoring, closure.
• Experienced with incident management tools and customization, ITSM - ITIL V3 Associate Certified.