Resume
Resume
I have always been passionate about the nexus between economy and development. Specially how the principles of business are transforming Industry and Community. As a Client Relationship Officer at a BPO Company, I was able to develop my communication and problem solving skills where we cater to the needs of the clients and adjust to various economic conditions. As a Lecturer in Tourism and Hospitality Management, now I focus on the broader economics of tourism and utilize information from my courses on Macro Economics and Tourism Planning and Development. I´m dedicated to bring theory and real life applicability together, as basis for sustainable growth, specifically in the tourism industry.
May 2025 - At Present
Daffodil Institute of IT
Tourism and Hospitality Management
As a Lecturer in Tourism and Hospitality Management at Daffodil Institute of IT, I focus on teaching and research in Macroeconomics, Tourism planning, and Sustainable development. My role involves analyzing the economic impacts specially in tourism and economy of Bangladesh, exploring policy and planning frameworks, and guiding students to understand how tourism contributes to regional and national development while balancing growth with sustainability.
Client Relationship Officer
June 2024 - September 2024
Winbridge Tech LTD.
As a Client Relationship Officer at, I was responsible for analyzing customer feedback, maintaining communication with clients, and coordinating with field representatives to address client needs. I identified opportunities for business growth, contributed to strategic decision-making, and provided training and guidance to business development staff, ensuring a seamless client experience and promoting company expansion.
2022 - 2024
University of Dhaka
Master of Business Administration
Completed an MBA with a thesis on "Prospects of Indigenous Cuisine of Chittagong Hill Tracts: A Study on Bandarban", focusing on the economic potential and cultural significance of local cuisines in Bandarban, with an emphasis on sustainable tourism and development strategies. Developed strong research, analytical, and problem-solving skills through in-depth market analysis and data-driven insights. Gained expertise in strategic thinking, project management, and cross-functional collaboration, with a passion for combining business acumen with cultural and community development.
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2016 - 2022
University of Dhaka
Bachelor of Business Administration
Completed a research-based thesis titled "Indigenous Tourism in Bangladesh", focusing on sustainable tourism development, cultural preservation, and economic empowerment of indigenous communities. Developed strong skills in qualitative research, data analysis, academic writing, and stakeholder engagement. Gained practical experience in tourism planning, policy analysis, and project presentation. Strengthened teamwork, communication, and analytical thinking throughout group projects and coursework.
December 2024 - March 2025
RESERVATION & TICKETING
Sabre Travel Network (Bangladesh) LTD
From December 2024 to March 2025, I completed a 50-hour training program in Reservation & Ticketing at Sabre Travel Network (Bangladesh) LTD. During this training, I gained hands-on experience in managing flight bookings, handling customer inquiries, and utilizing the Sabre reservation system to ensure efficient and accurate ticketing services. The training equipped me with essential skills in travel management and customer support.
March 2023 - October 2023
Marketing Intern
Bangladesh Tourism Board
As a Marketing Intern at the Bangladesh Tourism Board, I played a key role in brand promotion, client relationship management, and stakeholder coordination. I assisted in organizing and executing marketing initiatives while contributing to the creation of textual, visual, and audio content for various marketing platforms, helping to enhance the visibility and appeal of Bangladesh's tourism offerings.
January 2022 - March 2022
Project Management Intern
Bangladesh Tourism Board
As a Project Management Intern at the Bangladesh Tourism Board, I conducted in-depth research on "Indigenous Tourism in Bangladesh" and assisted the team in developing tourism policies as part of the broader tourism master plan. My work contributed to enhancing the strategic development of Bangladesh’s tourism sector, with a focus on preserving indigenous cultures while fostering sustainable tourism growth.