Our Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number

• Delivery address and location data

• Payment information (handled securely by payment processors)

• Order history and preferences

Automatically Collected Information:

• Device information (type, operating system)

• IP address and approximate location

• App usage data and crash reports

• Cookies and similar technologies

2. How We Use Your Information

• Process and deliver your dairy and juice orders

• Manage your account and preferences

• Provide customer support

• Send order updates and delivery notifications

• Improve our app and services

• Comply with Qatari legal requirements

3. Data Sharing

We may share your information with:

• Delivery personnel (name, address, phone for delivery)

• Payment processors (payment information only)

• Qatari authorities when required by law

• Service providers who help our operations

We do NOT sell your personal data to third parties.

4. Data Storage and Security

• Data stored on secure servers

• Payment information encrypted and processed securely

• Access controls to protect your information

• Compliance with Qatar data protection regulations

5. Your Rights (Qatar Data Protection Law)

You have the right to:

• Access your personal information

• Correct inaccurate data ( Only through webapplication www.mazzratyhomedlelivery.com)

• Request deletion of your data

• Opt-out of marketing communications (Directly send mail to info@mazzraty.com) 

• Withdraw consent for data processing

6. International Transfers

Data is primarily processed and stored in Qatar. Any international transfers will comply with Qatari data protection requirements.

7. Returns, Refunds & Replacements

• If an order is delivered with missing, damaged, or incorrect items, you must report it within 24 hours through the app.

• Replacement or refund will be arranged based on the issue.

• Due to the perishable nature of fresh products, items cannot be returned once accepted, except in the case of quality issues.

For privacy concerns or data requests: 

Email: info@mazzraty.com

Address: Mazzraty Farm, Abu nakhlah ,  Qatar