Help Center

If you’ve lost an item, report it to Maxim Support using your Maxim app.

If you don't have access to the app, contact our support via Facebook or Instagram. Please have your trip details ready so we can quickly contact your driver to arrange the prompt return of your item.

To cancel your request, tap ‘Cancel Order’ at the bottom of the screen. Please note that cancellations cannot be made once the service has started. Cancellation Fees may apply to keep things fair for both drivers and customers. Each city has its own cancellation rules, so please review the details in the Cancellation Policy section of the Maxim app.

Tip: If you're running late, we suggest contacting the driver directly to let them know.

When your trip is complete, you’ll be asked to rate your driver’s service between 1 and 5 stars. We encourage riders to rate their drivers honestly, as poor ratings may impact a driver’s account. Please ensure to double-check your rating before you submit as it cannot be changed. 

if you’re having trouble contacting the driver, please remember that they may be driving or unable to answer your call immediately. If this happens, please be patient and try contacting them again later. If you’re still unable to contact the driver, please reach out to our Customer Support team.

Once you’ve submitted your driver application, please allow 3-5 business days for us to review your application. If you wish to enquire about your application, please wait until after this time to do so. 

1. Base Fare: The initial fee charged when the ride begins.

2. Cost per Kilometer: The charge based on the distance traveled during the ride.

3. Cost per Minute: The charge based on the duration of the ride.

4. Additional Fees: Extra charges such as toll fees or other applicable costs.

5. Maxim’s Commission: Maxim takes a percentage cut from the total fare paid by the passenger.

After factoring in all these elements, the driver will receive their earnings after Maxim’s commission is deducted.