As a Business Analyst for the NAST Analytics & Sciences team at Amazon Operations, I support cross-functional teams and provide insights to drive improvements across various fields in the Amazon middle mile logistics network.
As a Business Analyst for the NAST Analytics & Sciences team, my primary responsibility is collaborating with internal operations stakeholders to provide program insights and maintain front-end reporting infrastructure. This involves connecting with teams across roles, levels, and business functions, and due to the nature of Amazon delivering results at scale.
I am the primary owner of the gate metrics dashboards, where I support metrics around gate and yard performance. This includes hardware uptime and accuracy, pre-registration, average check in times, and yard utilization to name a few. I have become a subject matter expert in the space and work with the hardware TOM technicians, carrier performance teams, and upstream YAT software team to refine metric logic, add additional granularity, and better identify problematic sites.
In Q2 of 2023 I took over the gate queue metric, which tracks how many assets are waiting in front of amazon yards at any given time. I developed real-time automated alerting to proactively notify sites of high queues. The metric has an annual entitlement of $13.87MM.
During Q4 of 2023 I created the seal verification dashboard with key stakeholders to identify and track potential fraud incidents across the 400+ sites in the Amazon NA network. This project has an annual entitlement of $30.5MM and tracks process compliance and trailer anomalies for over 50 daily active users.