Privacy Policy

Information Collected

User Provided Information 

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the Application unless you register with us. 

You can now register with us either using your Bahraini CPR and Bahraini Mobile Number or with your Saudi ID number and Saudi Mobile Number. 

Using Bahraini CPR 

When you register with us and use the Application, you generally provide (a) your CPR Number, (b) Block Number in your CPR (c) Expiry Date of your CPR and (d) Mobile Number. The CPR details (a, b & c) are used to authenticate if the user is authentic holder of the CPR. Once the CPR details are verified, an OTP is sent to the Mobile Number (d). 

The user will be registered with the application if the OTP is validated. 

Using Saudi ID 

Saudi Citizens/residents, can now register for appointments using (a) Saudi ID and (b) Saudi Mobile Number. An OTP will be sent to the Saudi Mobile Number. Once the OTP is validated, the user will be registered with the application. 

The details are stored securely in the backend and are used only to verify if the user is a genuine user. 

The details are not utilised for any other purpose. Users can unregister any time

Location Information 

Location Information

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the nearest Service Center and also to show you the available slots based on your distance from the Service Center and the time you wil take to reach the Service Center. If you do not want us to use your location for the purposes stated above, you can turn off the location services for the mobile application in your mobile phone settings. 

However, please keep in mind, there are some services for which appointments cannot be shown if your distance from the Service Center could not be determined. 

We will not share your current location with other users or partners.

Third party access? 

No 

The user information is NOT shared with any third party for any purpose

Opt-out rights 

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy 

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at mawaeid.support@interior.gov.bh and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.

Security 

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. 

Changes 

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here. 

Your Consent 

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in The Kingdom of Bahrain.

Contact Us 

Contact us, if you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at mawaeid.support@interior.gov.bh