• Creative thinking: I created engaging graphics and videos using Canva and the Adobe suite for a marketing intern position at Coconino Community College.

• Communication: I presented marketing pitches to senior partners and clients, as well as trained new staff in customer service and company policies as an assistant/co-manager at Little Caesars.

• Analytics: I used social media listening tools and site metrics to understand customer behavior and preferences, as well as conducted market research on competitors.

Saint Vincent de Paul (Phoenix, Arizona)

May 2024 - August 2024

• Designed and produced more than 40 visually engaging posters for the Saint Vincent de Paul National Assembly tours, making them accessible to individuals across the country.

• Authored over 10,000 compelling words for social media posts, emails, and narratives showcasing the "100 Days of Summer Campaign's" progress and societal impact.

• Established a repository of text that adheres to the prescribed marketing standards. Serving as a resource for various situations and can be utilized by organizations seeking to collaborate or contribute to the Society of St. Vincent de Paul.

Northern Arizona University

June 2023 - August 2023

• Composed eye-catching captions for Instagram posts, using hashtags, emojis, and call-to-actions. 

• Designed social media graphics and 80+ captions for NAU, compliant with marketing guidelines.

• Launched NAUonline and NAUstatewide Instagram accounts. Created post schedules using Falcon. This led to constant engagement.

• Learned Adobe Brand Watch to communicate, discuss, and manage 30+ POCs, then implement feedback.

• Participated in quarterly marketing meetings, took detailed notes, and documented key discussion points.

Coconino Community College

January 2023 - May 2023

• Interviewed students and wrote engaging spotlight stories in AP style for the CCC website and social media.

• Engaged in the relaunching of Palette to Palate, a fundraising event with 13 vendors, 6 Live shows, and various sponsors, bringing in $28,000 in profitable donations for the Art department and its students.

• High social media engagement: 20 likes/828 views per Instagram post, 18 likes/2 shares/550 views per Facebook post.

• Created Awareness posts and organized in-person displays for Black History Month, Women's History Month, and Pride Month. Based on Student feedback

Little Caesars

Jan 2018- May 2020, March 2021- Dec 2021

• Resolved customer issues empathetically.

• Used Social media platforms to build customer trust

• Trained over 20 new and experienced staff in areas of customer service, equipment, and the company handbook.

• Managed daily cash summary, Range: $200-$6,000

Major Contributions:

• Increased repeat and loyal customers by 30% by following up on complaints

• Reduced shortages by 25% by entering inventory into self-created digital spreadsheets and assisted with purchasing necessities for store deliveries

Camp Verde Library

January 2021- July 2023

• Led and assisted in technology from 1 on 1 to 30+

• Aided in marketing technology classes.

• I have taught topics such as Office 365 and G Suite, Web Basics, and Video conferencing.

Major Contributions:

•  Grew the number of attendees by more than 70%

• Made PowerPoint and instruction guides used by multiple people

Lowe's Home Improvement

July 2020 - December 2020

• Helped an average of 60 customers per day by responding to inquiries and finding products

• Stock, replenishing, and organizing inventory with accuracy and efficiency, completing functions 10% faster than the average associate

• Provided outstanding customer service, receiving 96% average in customer service feedback surveys

Major Contributions:

•   Achieved an average of 140% of sales goals for three consecutive months.

• Provided recommendations that increased customer satisfaction and generated $28K in additional revenue

Reason for leaving:

I left to move back in with my family and assist my grandmother. While living closer to my family, I am able to attend school to better achieve my dreams