IT Support & Operations Support 

Responsibilities:

• Supported staff and consultants with remote system setup

• Prepared systems ahead of live use to prevent disruptions

• Installed and configured required tools

• Provided real-time troubleshooting during active sessions

Outcome:

Reduced delays, prevented session disruptions, and ensured smooth operations for live and remote workflows.

Customer Support & Post-Sales Operations (4+ Years) 

Responsibilities:

• Handled high-volume inbound calls professionally

• Coordinated between clients, vendors, and internal teams

• Tracked unresolved issues and ensured follow-through

Outcome:

Improved customer satisfaction through consistent communication and reliable follow-ups.