Matt Stuckey

• My work is commonly described through the lenses of organizational development and effectiveness, systems thinking, leadership alignment, service design blueprinting, culture development, organizational change management, team effectiveness, human-centered design, and design thinking.

• I bring structure to complex scenarios and turn change into meaningful results for the business, teams and humans involved.  I move beyond traditional, compliance-focused HR to drive measurable business outcomes such as better retention, innovation, and successful change adoption by closing gaps between organizations and their employees, teams and customers.  

• I solve complex business challenges through an integrated, systems approach that analyzes multifaceted situations; understands the needs of customers, employees and stakeholders; and, creates clear roadmaps of coordinated structural, technological and behavioral adjustments that define and sustain the new normal.

• I provide insight, collaboration, facilitation and coordination to cross-functional teams to enable the delivery of ideal service experiences.

• If you would like to discuss how my approach and experience may align with your organization’s needs, I would welcome the opportunity to connect and explore whether there is a potential fit.  You can contact me here.  

What sets me apart from the traditional business consultant?  I build empathy across an organization for a customer's/employee's experience with that organization's brand and its service, and leverage that understanding of user needs to inform transformation strategies.  I employ various human-centered design tools and methodologies, such as:

• user research and from/to analyses

• personas, mental models and concept mock-ups

• vision and strategy frameworks

• empathy, sentiment and journey maps

• experience flows, service blueprints, operating model designs and execution roadmaps

• case for change, public narratives, communications strategies, change implementation plans and adoption nurturing

You can review examples of how I used several of these tools and techniques by clicking here.  

Because no two experiences are the same, I always tailor my use of these tools to the given context, task to be done, design constraints and objectives (both the business' and user's).