Privacy Policy
This Privacy Policy outlines our commitment to respecting your online privacy and protecting the personal information you share with us. It applies to the services provided through our website and app, available at www.matrixdiagnostics.net (referred to herein as the “Website/App”).
By using the Website/App or reviewing this Privacy Policy, you agree to the terms and conditions laid out herein.
IF YOU DO NOT AGREE, PLEASE DO NOT USE OR ACCESS THE WEBSITE/APP.
The terms “you”, “your”, “User”, or “Customer” refer to any individual or entity accessing or using the Website/App. “We”, “us”, “our”, or “Company” refers to Matrix Diagnostic Centre and/or any permitted assignees.
By accepting this Privacy Policy and the accompanying Terms of Use, you explicitly consent to the collection, use, and disclosure of your personal information in accordance with this policy. This Privacy Policy is incorporated into and governed by our Terms of Use.
We take your privacy seriously and are committed to earning your trust. We encourage you to read this policy in full to understand how we collect, use, and safeguard your information.
“Personal Information” refers to data that can be used to identify you, including but not limited to:
Full name, salutation, physical address, email address, or contact information
Age and gender
Correspondence address
Physical, physiological, and mental health condition
Sexual orientation
Medical records and history
Biometric information
Some information is required for the performance of services (e.g., during patient registration at authorized centres), while other information is optional and shared at your discretion.
When you use our Website/App, we collect Personal Information to provide a safer, more efficient, and customized experience. This includes:
Information shared during registration
Automatically tracked usage data (e.g., IP address, browser type, navigation behavior)
Cookies and similar tracking technologies
Location data (with permission) from customers and service personnel to enhance operational accuracy and safety
You may browse our Website/App without sharing Personal Information, but full access to services may require registration and submission of certain information.
We may use your Personal Information for purposes including, but not limited to:
Providing requested services
Verifying your identity
Examining test results
Sending administrative or promotional communications
Customizing your user experience
Conducting internal research and analysis
Supporting billing and payment processes
Improving our services and Website/App functionality
You may opt out of promotional communications at any time through your user profile settings.
We do not sell, rent, or share your Personal Information with unaffiliated entities without your consent, except in the following cases:
With physicians or authorized healthcare professionals for diagnostics
To insurance companies or billing parties
For internal healthcare operations and quality checks
In response to legal obligations or government directives
To trusted partners for commercial and service-related purposes
For statistical analysis in anonymized and aggregate form
If we are involved in a merger or acquisition, your Personal Information may be transferred to the new entity.
We may collect real-time location information from service providers (e.g., phlebotomists) and customers using GPS or IP address, to:
Track field visits
Ensure accurate pickup and delivery
Enhance safety features
Prevent fraud
Users can control location sharing via their device settings.
We use cookies to:
Analyze traffic and usage patterns
Save your session preferences
Provide personalized content
Improve security and navigation
You can disable cookies in your browser settings, but doing so may affect the functionality of certain services.
When you provide Personal Information on advertiser forms linked through the Website/App, that information is governed by the advertiser’s privacy policy. We encourage you to review their policies before submitting data.
We may also share anonymized or aggregated data with third parties for marketing, advertising, or analytics.
Please note that any information you post in public areas of the Website/App (such as forums or chat rooms) can be accessed and used by others. We are not responsible for third-party use of such public information.
You may review, update, or correct your account information at any time by logging into your account. For security purposes, we may verify your identity before making changes.
If you have any questions about this Privacy Policy, the privacy practices of this Website/App, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact the grievance officer at info@matrixdiagnostics.in The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.