Technical + Soft Skills
Component skills for success in Travel Sales
GDS Capability
GDS Capability
technical knowledge
memorizing IATA codes
understanding fare components
learning GDS commands
like learning a new language
Customer Service
Customer Service
interpersonal skills
techniques to qualify a client
discussing travel insurance
relaying terms & conditions
managing complaints & issues
Confidence & Ambition
Confidence & Ambition
drive to succeed
hosting consumer events
pursuing group business
being active in the community
social media presence