Technical + Soft Skills

Component skills for success in Travel Sales

GDS Capability

technical knowledge

  • memorizing IATA codes

  • understanding fare components

  • learning GDS commands

  • like learning a new language

Customer Service

interpersonal skills

  • techniques to qualify a client

  • discussing travel insurance

  • relaying terms & conditions

  • managing complaints & issues

Confidence & Ambition

drive to succeed

  • hosting consumer events

  • pursuing group business

  • being active in the community

  • social media presence