At Mashwara, we are committed to protecting your privacy and ensuring the confidentiality of the information you provide. This Privacy Policy outlines how we collect, use, and safeguard your personal data, in accordance with Islamic values and relevant privacy regulations.
Information We Collect
We may collect the following types of information when you use our app:
Personal Information: Your name, contact details (such as email and phone number), and other information you provide during registration.
Consultancy Data: Any information you share with experts during sessions is confidential and not shared with third parties.
Payment Information: We collect the necessary payment details to process your transactions. We use secure third-party payment gateways to handle this data.
Technical Information: Device information, IP address, browser type, and usage patterns to help us improve the app's performance and user experience.
2. How We Use Your Information
We only use your information for the following purposes:
To provide you with consultancy services.
To improve the app's functionality and user experience.
To process your payments and manage your account.
To send you important notifications or updates about your account and services.
For compliance with legal obligations, should they arise.
3. Confidentiality and Security
We prioritize the confidentiality of your personal information, especially during consultancy sessions. The private discussions and consultations you have with experts are secure and never recorded without your consent. We follow stringent security protocols to ensure that your information is protected against unauthorized access, alteration, or disclosure.
4. Sharing Your Information
We do not share your personal information with third parties unless it is necessary to:
Comply with legal obligations.
Protect the rights, property, or safety of our users or others.
Provide services through trusted third-party providers (e.g., payment processors), ensuring they adhere to high privacy standards.
We will never sell, trade, or misuse your personal data in any way.
5. Your Rights
You have the right to:
Access and review the personal information we hold about you.
Request corrections to any inaccurate information.
Delete your account and associated data, unless retention is required by law.Object to or restrict certain data processing activities.
6. Islamic Ethics and Privacy
As Muslims, we are committed to upholding the Islamic principles of trust and privacy. Your personal information is considered amanah (a trust), and we handle it with the utmost respect, ensuring that it is not exposed to harm or misuse. We understand the importance of maintaining privacy in all interactions, in accordance with the teachings of Islam.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you through the app or email. Your continued use of the app following updates indicates your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to our support team at [contact information].