If you have any questions about the above and/or would like to make us aware of any suspected unauthorized activity involving MSIL, please contact us at contact@marutisuzuki.com or call us at 1800 102 1800.

Many of the auto component companies, other than Maruti Suzuki, started to offer compatible components and accessories. This caused a serious threat and loss of revenue to Maruti Suzuki. Maruti Suzuki started a new initiative under the brand name Maruti Genuine Accessories to offer accessories like alloy wheels, body cover, carpets, door visors, fog lamps, stereo systems, seat covers and other car care products. These products are sold through dealer outlets and authorized service stations throughout India.[91]


Maruti Care App Download


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Speaking about the Maruti Care Application, Partho Banerjee, EVP (Service), Maruti Suzuki India Ltd. said, "With customer convenience and care in mind, we have come up with the enhanced version of 'Maruti Care App' which continues our transformation journey further. With the launch of new version, we are taking a step forward in delivering our commitment of seamless online and offline integration for our service experience."

Travel-Free service is a doorstep delivery service that Shree Maruti offers to ensure a convenient journey. Customers can travel freely while Shree Maruti will take care of their luggage & baggage, and drop it off at their destination. The service includes a tracking feature that customers can use to track the whereabouts of their belongings online.

At Maruti Suzuki service, customer safety is very important. Our workshops have ensured that your vehicle is serviced while taking complete care of hygiene, thus providing you with a safe car service experience. A contactless procedure has been implemented at our workshops with more focus on digital processes. In addition to all this, we are ensuring strict sanitization at every step of your journey at our Service centres.

We have set clear guidelines for our staff at Maruti Suzuki service workshops for delivering contactless service to customers. With an Online link for filling demanded repairs, Floor marks to maintain distance, and proper seating arrangement in the Customer Lounge, our endeavour is to ensure that your health and safety is taken care of.

Thinking of servicing your Maruti car in Coimbatore? Then visit our service centre and get exclusive servicing of your four-wheeler by expert automotive technicians at state-of-the-art service facility. Visit our service outlet and get your car the required care to keep it in great working condition for longer period. Your car is one of our dearest possessions so why take it for servicing to any service centre when you have the option of getting best servicing facilities at AADHI Maruti

Dear Sir,Arjun Pasricha this side from Agra. I just want to inform you that it is disappointing that i booked a maruti celerio zxi+ ags (blue colour) model of your car with Madhusudan Motors Pvt Ltd. Agra, on 9th June, with a commitment that i will take the delivery of the car on 6th july, which they readily agreed, as they have the same model in their stockyard. Today i was informed by the dealer that they have sold the car to some other person.Selection of different accessories was made. Is this the level of commitment that Maruti company and its dealers assure to its customers.Mr. Rishi the sales executive and the G.M. Mr. Rathore, says that they will arrange a car for me from some other city, that means ill now have to buy a NEW CAR, which will b showing odometer reading of around 600-700 kms.That's something fantastic what a costumer can expect from a dealer or company.Attached are the documents of booking.

Regards,

Arjun Pasricha

pasrichaarjun [at] gmail [dot] com

When I made a decision to buy baleno zeta petrol I first approached the Helpline number and after having a detailed conversation with them I was told that right now waiting period is going on so if you wish to purchase baleno then it will be delivered to you in a period of 6 months as we already have pre bookings and as you haven't paid the booking amount yet ,so as soon as you pay so from that date till 6 months you will get in between, and after that I was told to visit the nexa showroom sriganganagar and one salesman of nexa will assist me further and after that I got a call from nexa sriganganagar and I visited there and I got a quotation for baleno zeta petrol granite grey ,and at that time they told me that as pre bookings have been going on so you will have to wait for maximum 6 months time and in between this time period you will be delivered your car,so after that I told that salesman that sir is it necessary to have insurance and Rto from the showroom only and I told the salesman that I will pay you the amount other than RTO and insurance amount as I have my brother in both the fields and so I have a family bond with them so you just give me a quotation leaving RTO and insurance amount, at that time the salesman was very polite with me and he agreed for the same ,saying that it's your own right and we will not pressurise you for this, so after one day I got a call from the salesman that on which date you want delivery of your car ,I told him that once I pay the booking amount then I will tell you the exact date ,so after a day I paid the booking amount and in the same evening I got a call from nexa that sir this is to inform you that you can get the car in this month only and at that time I was a lil confused as how come they are giving this much early as the pre bookings that have happened before has yet not got the car , so I was shocked too,so the next morning I visited the nexa showroom with my family member and then salesman met us and told us that you prepare the documents as the car will be delivered to you in this month only , And as it was our families 1st car I was a lot excited too and got into salesman buttering and all and I was in a trap of salesman , so at that time we again had a talk with salesman that as I am taking a loan for some amount and rest I will pay in cash ,so it was decided that payment should be transferred through neft or rtgs, and again we had a detailed conversation about RTO and insurance amount so the salesman agreed with me for the same ,so I was told that by 6th of july the car will be delivered to me and so I should do all the work , and after a day I got a call from salesman that Insurance and Rto will be done through us only ,so you make the whole amount together and I was so annoyed of this and I had an argument with him but he as a trained salesman he insisted me saying there will be so many problems and nexa is a big brand and Customer satisfaction is guaranteed,but I was so much confused and was a lot annoyed of all this , As why the salesman is insisting me for this, but by salesman talks I was into his trap.so after a lot confusion I visited the nexa showroom the very next day and I told him that I wanna see the car physically that I will be delivered and at that time the salesman told me sir the car is on the way as its is coming in a lorry,so as soon the truck lorry reaches here I will show you the car physically, and the next afternoon I got a call from salesman that sir please come to showroom, so I with my relative visited the showroom and after that the salesman,one more employee,me and my relative went to their stockyard near by the maruti workshop and it was at a distance of maximum 2kms , and we were shown some random car of the same colour only and was told that this is the car ,but they didn't show us from inside and I questioned them for this ,the salesman said I forgot to bring the keys with me , I was confused but as he was sorry for the inconvenience, we didn't had any after thoughts at that time , but I told him that it's so full of dust and how can it happen when it has been brought in a truck lorry and when they are covered from all sides but the salesman gave me lame excuses that it happens with most of the cars so it's not an issue and we will show you the car after getting it cleaned,and I was confused at this point, so I told him that I will tell you in a day about taking delivery as I want to discuss about it with someone but he told me that sir we have made the deal final and on 6th july 2018 we will deliver you your car ,so he again took us to showroom and forced for the deal , at that time as all of us were excited for a new car I just ignored on a statement from the salesman that if there will be any problem then you only will be liable so make assure ,and he promised us ,so on 6th of july 2018 I had to take delivery and me and my family members went to the showroom and we sat there for around an hour and we were not shown the car till that time and then we made a call to the salesman that we wish to see it before delivery and he started making excuses that give some time more ,but we got annoyed and we on our own after waiting for some more time again we went to the area where car was being cleaned and 2 or 3 workers were cleaning it ,so me and my relative started checking the car and we straight away opened the dickey and what we saw there was a bag with some tools inside it was already torn and it didn't looked new ,so I straight away ask about it from the person present there and he in reply told me that for this you will have to talk with salesman, we felt really annoyed and then we reached for the front side what we saw was really so scary as front bumper had so many scratches and deep Marks on it and I and my relative felt so bad as they were trying to polish it using wax and many more things and then we told that guy to stop doing it and we called the salesman and he came and told us just give us some time as we are cleaning the car and as it will be ready you can check it,my relative was so annoyed of his behavior and we had an argument with him for this but he than made a call n 3 more workers arrived and started cleaning that part any how, but me and my relative told the salesman very frankly that I am not going to take delivery of this car, as why should I compromise when it's not new okay and we are paying for the new car and not for 2nd hand used car, he than took us to the sitting area and started some story to convince us but I didn't agreed for the same and then he told me that you will have to take fastag so do some necessary documentation for it as it takes time ,and he told us that we are giving it for rs 600 and you will get rs 500 balance in your paytm account, and as we didn't had any knowledge about it so we agreed for the same but then I told him that the amount we had transferred you through neft rtgs and in it the same fastag price has been included and then he was sorry that he forgot so I told him that dont try to make stories the thing is I am not going to take this car so better you change the car ,but then after waiting for another hour the salesman came with manager and requested us that dont worry , as per your requirement satisfaction we will change the whole front okay and so you take the delivery today and tomorrow we will change the whole front, but I didn't agreed for this but after a lot of promising statements and by giving us in written that the front bumper will be changed and then only we all agreed for the delivery of car....and after that having it in written by salesman we did the next part of signing and all and then we were handed over the keys of our car with a petrol slip of 7 liters of bihani petrol pump at a distance of 2 kms. 17dc91bb1f

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