Social Customer Relationship Management (CRM) Software Market was valued at USD 10.5 Billion in 2022 and is projected to reach USD 22.4 Billion by 2030, growing at a CAGR of 10.5% from 2024 to 2030.
The global Social Customer Relationship Management (CRM) software market was valued at approximately USD 8.5 billion in 2022, with a compound annual growth rate (CAGR) of 12.8% projected from 2023 to 2030. This growth is driven by the increasing adoption of social media channels by businesses to engage with customers and enhance brand loyalty. The market is experiencing significant expansion due to the integration of advanced technologies like artificial intelligence and machine learning, which offer more personalized and efficient customer interactions. Additionally, the rising need for businesses to analyze social media data to understand consumer behavior and preferences contributes to this robust growth trajectory.
Emerging markets present substantial opportunities for growth in the Social CRM software sector. As businesses in these regions begin to prioritize customer engagement and data-driven decision-making, the demand for CRM solutions that integrate social media functionalities is expected to rise. The expansion of digital infrastructure and increasing internet penetration in emerging economies further bolsters this potential. Companies looking to capitalize on these opportunities should focus on developing adaptable and scalable solutions that cater to diverse regional needs and preferences, ensuring alignment with local market dynamics and consumer expectations.
Get an In-Depth Research Analysis of the Global Social Customer Relationship Management (CRM) Software Market Size And Forecast [2025-2032]
Salesforce.com
SAP AG
Oracle
Microsoft Dynamics CRM
Jive Software
Lithium Technologies
Visible Technologies
Artesian Solutions
Bazaarvoice
QuestBack
Attensity Group
Leaf Group
Kana Software
By the year 2030, the scale for growth in the market research industry is reported to be above 120 billion which further indicates its projected compound annual growth rate (CAGR), of more than 5.8% from 2023 to 2030. There have also been disruptions in the industry due to advancements in machine learning, artificial intelligence and data analytics There is predictive analysis and real time information about consumers which such technologies provide to the companies enabling them to make better and precise decisions. The Asia-Pacific region is expected to be a key driver of growth, accounting for more than 35% of total revenue growth. In addition, new innovative techniques such as mobile surveys, social listening, and online panels, which emphasize speed, precision, and customization, are also transforming this particular sector.
Get Discount On The Purchase of the Global Social Customer Relationship Management (CRM) Software Market Size And Forecast [2025-2032]
Growing demand for below applications around the world has had a direct impact on the growth of the Global Social Customer Relationship Management (CRM) Software Market
SMEs
Large Enterprises
Based on Types the Market is categorized into Below types that held the largest Social Customer Relationship Management (CRM) Software market share In 2023.
Cloud-based
On-premises
Global (United States, Global and Mexico)
Europe (Germany, UK, France, Italy, Russia, Turkey, etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia, etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)
For More Information or Query, Visit @ Social Customer Relationship Management (CRM) Software Market Research Analysis
1. Introduction of the Global Social Customer Relationship Management (CRM) Software Market
Overview of the Market
Scope of Report
Assumptions
2. Executive Summary
3. Research Methodology of Verified Market Reports
Data Mining
Validation
Primary Interviews
List of Data Sources
4. Global Social Customer Relationship Management (CRM) Software Market Outlook
Overview
Market Dynamics
Drivers
Restraints
Opportunities
Porters Five Force Model
Value Chain Analysis
5. Global Social Customer Relationship Management (CRM) Software Market, By Type
6. Global Social Customer Relationship Management (CRM) Software Market, By Application
7. Global Social Customer Relationship Management (CRM) Software Market, By Geography
Global
Europe
Asia Pacific
Rest of the World
8. Global Social Customer Relationship Management (CRM) Software Market Competitive Landscape
Overview
Company Market Ranking
Key Development Strategies
9. Company Profiles
10. Appendix
About Us: Verified Market Reports
Verified Market Reports is a leading Global Research and Consulting firm servicing over 5000+ global clients. We provide advanced analytical research solutions while offering information-enriched research studies. We also offer insights into strategic and growth analyses and data necessary to achieve corporate goals and critical revenue decisions.
Our 250 Analysts and SMEs offer a high level of expertise in data collection and governance using industrial techniques to collect and analyze data on more than 25,000 high-impact and niche markets. Our analysts are trained to combine modern data collection techniques, superior research methodology, expertise, and years of collective experience to produce informative and accurate research.
Contact us:
Mr. Edwyne Fernandes
US: +1 (650)-781-4080
US Toll-Free: +1 (800)-782-1768
Website: https://www.verifiedmarketreports.com/