Next Generation OSS (Operational Support Systems) and BSS (Business Support Systems) Market size was valued at USD 52.9 Billion in 2022 and is projected to reach USD 101.4 Billion by 2030, growing at a CAGR of 8.6% from 2024 to 2030. The increasing demand for network automation, digital transformation, and improved customer experience in telecom and IT sectors are the key drivers behind the robust market growth. Additionally, the adoption of AI-driven solutions and the need for cloud-based platforms are contributing to the expansion of OSS and BSS solutions, enhancing business operations and service delivery across industries.
The market is expected to witness significant growth due to the rising need for operators to manage complex and dynamic networks. Increasing data traffic and the shift toward 5G technologies are further accelerating investments in next-gen OSS and BSS systems. The rapid adoption of IoT, big data analytics, and artificial intelligence (AI) in the telecom industry is driving innovation in network management and operational efficiency. As a result, the market is anticipated to maintain strong momentum and attract further technological advancements, boosting demand for next-generation systems in the coming years.
Download Full PDF Sample Copy of Market Report @
Next Generation OSS amp BSS Market Research Sample Report
The Next Generation Operational Support Systems (OSS) and Business Support Systems (BSS) market is growing rapidly, driven by the increasing complexity of telecom networks and the need for more efficient business operations. The applications of OSS and BSS are becoming more critical as telecommunications providers strive to meet the demands of modern customers and the shift to 5G, IoT, and AI-driven systems. In this section, we explore the various key applications in the Next Generation OSS & BSS market, focusing on five key subsegments: Revenue Management, Service Fulfilment, Service Assurance, Customer Management, and Network Management Systems. Each subsegment plays a vital role in the efficient operation and management of telecom services, ensuring improved performance, enhanced customer experience, and optimized network operations.
Revenue Management in the Next Generation OSS & BSS market involves tools and systems used by telecom operators to manage, track, and optimize the revenue generated from their services. The revenue management process encompasses billing, invoicing, pricing strategies, and revenue assurance, all aimed at maximizing profitability and minimizing revenue leakage. It is crucial in managing complex service portfolios and varied pricing models, particularly as operators offer more diversified services such as 5G, broadband, and cloud-based solutions. By automating processes and integrating advanced analytics, telecom operators can optimize their pricing structures and ensure they are receiving appropriate compensation for their services.
Next-generation revenue management systems allow telecom companies to adapt to dynamic market conditions, better manage their cash flow, and address challenges such as fraud and billing inaccuracies. These systems also enable the introduction of new business models, including subscription-based or pay-per-use pricing, and ensure compliance with regulatory frameworks. The continuous development of AI and machine learning technologies plays a significant role in these systems, enabling operators to predict customer behavior, reduce churn, and improve operational efficiencies. This evolution towards advanced, automated systems is shaping the future of revenue management in the telecommunications sector.
Service Fulfilment is a critical application of OSS and BSS, covering the entire lifecycle of service provisioning, from order capture to service delivery and activation. The service fulfilment process is responsible for ensuring that customers receive the services they request in a timely and efficient manner. This involves managing order processing, network provisioning, resource allocation, and service activation, all of which must be automated and streamlined to handle the increasing complexity of telecom networks and customer demands. Automation is especially important as telecom operators look to reduce manual intervention and ensure faster service delivery times while minimizing errors.
The next generation of service fulfilment systems focuses on providing a more customer-centric approach by leveraging intelligent automation and AI-based systems to ensure seamless end-to-end service delivery. With the advent of 5G, fiber broadband, and new services such as IoT, the demand for rapid, error-free service fulfilment is growing. Service fulfilment platforms are evolving to incorporate self-service capabilities, allowing customers to manage their own orders and service requests, thereby reducing operational costs and improving the overall customer experience. Furthermore, integration with inventory management systems and network orchestration tools allows telecom companies to efficiently utilize their resources and meet the demands of a highly competitive market.
Service Assurance is an essential application in the Next Generation OSS & BSS market, focusing on monitoring and maintaining the quality of services provided by telecom operators. It ensures that service levels are met consistently, minimizes downtime, and addresses any performance issues that could impact the customer experience. Service assurance involves real-time monitoring, fault management, performance management, and trouble ticketing. It is crucial for identifying potential network or service disruptions and resolving them proactively before customers are affected. Service assurance systems also help operators maintain compliance with service level agreements (SLAs), which are critical to ensuring customer satisfaction and retention.
As telecom services become more complex with the introduction of technologies like 5G, AI, and IoT, service assurance is becoming increasingly important. Operators need to have a comprehensive view of their networks and services to identify and rectify issues promptly. The next generation of service assurance solutions incorporates advanced analytics, machine learning, and predictive analytics to help operators anticipate potential issues and optimize their networks for better performance. These solutions also enable operators to improve the overall customer experience by delivering consistent, high-quality services while reducing operational costs through automation and improved efficiency in issue resolution.
Customer Management in the Next Generation OSS & BSS market involves managing the relationship between telecom operators and their customers throughout the entire customer lifecycle. This application encompasses customer acquisition, retention, support, and satisfaction, as well as the management of customer data and interactions. Advanced customer management systems integrate CRM (Customer Relationship Management) tools, enabling operators to better understand their customers' needs, preferences, and behaviors. This integration ensures more personalized services, targeted marketing campaigns, and improved customer engagement, which are essential for driving customer loyalty and reducing churn in the highly competitive telecom industry.
The transition to next-generation customer management systems allows telecom providers to leverage artificial intelligence, big data analytics, and automation to enhance the customer experience. By automating routine tasks and providing self-service options, telecom operators can offer a more seamless and efficient customer journey. Additionally, real-time customer support tools powered by AI chatbots and virtual assistants are increasingly being adopted to provide instant assistance. By optimizing customer interactions, operators can ensure customer satisfaction, increase retention rates, and ultimately drive profitability through effective management of customer relationships.
Network Management Systems (NMS) are vital applications in the Next Generation OSS & BSS market, as they enable telecom operators to efficiently manage, monitor, and optimize their networks. These systems are responsible for ensuring that the network infrastructure operates efficiently and supports the services that customers rely on. NMS platforms provide tools for monitoring network performance, detecting faults, managing configurations, and ensuring the overall health of the network. As telecom networks grow in complexity with the deployment of 5G, IoT, and virtualized network functions, NMS must evolve to handle these new demands and ensure reliable, high-performance service delivery.
The next generation of network management systems incorporates artificial intelligence, machine learning, and automation to improve network optimization, reduce downtime, and enhance fault detection. AI-driven analytics enable operators to predict network behavior and identify potential issues before they become critical. Additionally, network orchestration and automation are becoming essential in managing increasingly complex networks. NMS platforms are now designed to handle multi-vendor, hybrid, and multi-cloud environments, providing telecom companies with the flexibility to manage diverse network architectures. This evolution in network management is crucial for supporting the demands of modern telecom services, ensuring the continuous growth and performance of network infrastructures.
The Next Generation OSS & BSS market is witnessing significant advancements and opportunities, primarily driven by the adoption of next-gen technologies such as 5G, IoT, artificial intelligence, and machine learning. The key trends in the market include the rise of automation and AI-powered systems, which are increasingly being used to optimize network management, service assurance, and customer management. AI and machine learning are transforming revenue management by enabling better prediction models for pricing and customer behavior, thus helping telecom operators optimize their revenue streams.
Another key trend is the growing demand for agile, cloud-based solutions that offer scalability and flexibility. Telecom operators are moving away from traditional on-premise systems to cloud-based OSS & BSS platforms, which allow for better resource management, cost efficiency, and faster deployment of new services. Additionally, the demand for seamless integration across multiple networks and service platforms is creating opportunities for providers to develop innovative solutions that can manage multi-vendor, multi-cloud environments. These trends point to a future where telecom operators can offer more personalized, efficient, and cost-effective services, while improving their operational efficiency and overall business outcomes.
What is the role of OSS & BSS in the telecom industry?
OSS & BSS systems are essential for managing and optimizing network operations, customer service, and revenue generation in the telecom industry.
How does Revenue Management help telecom operators?
Revenue Management helps telecom operators optimize pricing, billing, and revenue assurance to maximize profitability and reduce revenue leakage.
What is Service Fulfilment in telecom?
Service Fulfilment refers to the process of provisioning, delivering, and activating services for telecom customers, ensuring a seamless experience.
Why is Service Assurance important for telecom operators?
Service Assurance ensures consistent service quality, monitors network performance, and helps prevent issues that could disrupt customer experience.
What does Customer Management involve in OSS & BSS?
Customer Management includes handling customer relationships, support, data, and personalized services to enhance loyalty and satisfaction.
How are Network Management Systems evolving?
Network Management Systems are evolving by integrating AI, automation, and advanced analytics to optimize network performance and reliability.
What are the latest trends in the OSS & BSS market?
The latest trends include AI and machine learning integration, cloud-based solutions, and automation to improve efficiency and reduce operational costs.
What impact does 5G have on OSS & BSS?
5G requires more sophisticated OSS & BSS systems to handle increased traffic, dynamic service provisioning, and enhanced customer expectations.
How do AI and automation enhance OSS & BSS operations?
AI and automation streamline processes, improve decision-making, predict issues, and optimize network and service performance, reducing operational costs.
What are the opportunities in the Next Generation OSS & BSS market?
Opportunities include the growth of 5G, cloud-based solutions, AI-driven analytics, and the increasing demand for more agile, flexible telecom services.
For More Information or Query, Visit @ Next Generation OSS amp BSS Market Size And Forecast 2025-2030