TrueConf Server is distributed as a software installation package that contains the server side components and client applications for Windows PC. TrueConf client applications for other popular platforms are available on TrueConf website (alternatively, you can find the download links on the guest page).
If you are installing TrueConf Server behind the firewall, in order to complete the registration process you should open TCP port 4310 to allow access to our registration server located at reg.trueconf.com.
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Database port for server reports is set to 5444 by default. It is selected during the installation process and cannot be changed afterwards (to change it you will need to re-install TrueConf Server). The control panel is given port 80 or 8888 (if port 80 is unavailable). If both port 80 and 8888 are unavailable, you will need to specify it manually during the installation process.
If you want to deploy TrueConf Server manually, open the directory with the downloaded installation package. Depending on your operating system, run one of the following commands as administrator, where trueconf-server-name is the file name.
The following TrueConf services will be added to the OS: trueconf-web web server, the main trueconf server service, the service of the manager needed for working with the database and trueconf-manager settings files. The web server and manager will start automatically after installation.
Multiple TrueConf services (called daemons in Linux) will be added to the OS. Two of them are the web server trueconf-web and trueconf-manager, the manager working with the database and settings files. They are supposed to start automatically after installation. Run the following commands to check their status:
By default, the server control panel is available via the standard HTTP 80 port and it does not have to be specified. However, if you cannot access the panel by IP, it means that the port 80 had already been taken at the moment when TrueConf Server was installed, and it is necessary to replace the port with a different one (e.g., 8080 or 8888).
If you want to update TrueConf Server to a major version (the first two digits change, e.g., from 4.5 to 4.7 or from 4.7 to 5.0) you will need to re-register your TrueConf Server instance. Contact our technical support in any convenient way and share your server ID for us to reset the binding. After that you can re-register your TrueConf Server instance with your key.
By default, the TCP port for accessing the TrueConf Server control panel is equal to 80; however, when deploying the server on Windows, you can change the port number in the installation dialogue window.
If you're using a free version of TrueConf Server and connection to our registration server (host is reg.trueconf.com and TCP port is 4310) is lost, your server will shut down in 12 hours. The expected shut down time will be displayed in the Summary tab. The full version of TrueConf Server does not impose such limitations.
If the server is connected to the Internet, administrator will be able to receive notifications updates in TrueConf Server control panel. In the left menu of the control panel you will see a notification, while at the top of the page a message with the latest version download link will be displayed. After you have updates, the notification will disappear.
Please note that the changes in the distribution of PRO licenses are applied either after the server restart or automatically once every 24 hours (check part 5 in the description of license distribution). For example, if a new user is added to the group with permanent PRO licenses, he/she will not receive a PRO license until you restart TrueConf Server.
In this section you can specify the path where TrueConf Server data will be saved. Here, it is also possible to view detailed analytics about the server performance and configure settings for client applications.
In the TrueConf Server for Linux control panel, the working directory path is set to /opt/trueconf/server/var/lib and it cannot be changed. However, you can set up a symbolic link (symlink) as shown in the corresponding section.
Backup copy of TrueConf Server settings will enable you to save the main server settings, including users, groups, scheduled conferences, network settings and then restore the server settings from the file where the settings were saved. This feature may be helpful when the operating system is re-installed or when the server is migrated to a different physical machine. You will not have to configure the server once again. Check full guides in our knowledge base to learn more about saving and restoring settings:
When TrueConf Server settings are saved to a file, the reserve copy of this file will be automatically created in the [working_path]\registry_backups folder where [working_path] is the working directory of a server. This applies both for Windows and Linux versions of TrueConf Server.
The Internal addresses list includes the addresses and ports that the server listens for incoming connections from client applications. These are the addresses of network interfaces on the computer where TrueConf Server is installed. It can also be the internal DNS name of this computer; this name will be resolved to one of the network interfaces by IP. If the Listen on all IP addresses box is checked (it is checked by default), the list is automatically compiled; it will include all such addresses including virtual ones.
The addresses from the External addresses list will be encrypted and embedded into the name of TrueConf for Windows installer. These addresses will be used when the application is started for the first time. Client applications downloaded from your TrueConf Server instance will try to connect to these addresses on a first-priority basis (if these addresses are unavailable, the application will try to connect to internal addresses). So, you should include the addresses that will be available to the users both inside and outside the corporate network. This list may include the addresses forwarding to internal addresses, IP address of your NAT, DNS name or the addresses where you are planning to migrate TrueConf Server (this is usually done so that the applications that were downloaded previously could connect to the server via a new IP address). If the server is designed to operate in LAN only, you don't need to use this list.
If you plan to migrate the server to another IP address, all you need to do is to add the new IP address to the External addresses list beforehand. This will help client apps to store the new address right after the next connection to the server in advance.
Although TrueConf Server doesn't have a built-in mail server, it can use an external SMTP server or service to deliver email notifications, invitations and other important messages to your users. You can change the templates used for these messages in this section as well.
Select authentication mode (simple password or no authorization). If you have chosen password-protected authentication mode, please enter login and password to connect your TrueConf Server instance to the SMTP server.
Check your settings using the Check connection button. The current status of your connection to the mail server is displayed in the Status: field: successfully connected in case of successful connection to the SMTP server and invalid server if the connection can not be established.
%start_time is the time and date of the conference start. The time corresponds to the server time zone which will be specified in the email. Participants should take into account time zone differences to join the conference at the correct time.
With federation mode, your users can call and invite to conferences users of other TrueConf Server instances. Federation is available only in the TrueConf Server standard version (i.e. for every paid license). The number of federated servers is unlimited. The maximum number of participants in a group video conference is limited to the license of the TrueConf Server instance initiating the meeting.
To be able to operate in federation, your TrueConf Server instance should be available to other servers and client applications by its DNS (FQDN) name indicated during the registration process. The server should be registered either under an existing DNS name or a server address using SRV DNS records.
By adding trueconf.com to the whitelist, you can allow your server users to call and receive calls from TrueConf Online cloud video conferencing service users (only those whose TrueConf ID has the following format: id@trueconf.com). The federation on the side of TrueConf Online has been configured with an empty black list. So, the users of the cloud video conferencing server can receive calls from any TrueConf Server instance.
Built-in gateway is necessary only if you need to call the devices connected to a third-party server (e.g. H.323 gatekeeper, PBX, MCU). Otherwise you can use the call string for SIP 2.0/H.323 devices.
In this section you can create specific rules for certain SIP addresses or call directions. For example, you can use special set of settings to connect to Skype for bussiness servers and another one for PBX connectivity. Every rule is relevant only for target address specified in Host field. Every rule redefines global settings for SIP 2.0 connections.
Name field is only displayed in the table for rules. Host and Port fields are more important and also mandatory. They are required to determine call direction applied to this rule. If you are using an SIP proxy server, enter its IP address or domain name in the corresponding field. If the port for connecting to the proxy is different from the 5060 default port, enter the required port after the address and separate it with a colon. Please note that it isn't possible to set different rules for one host but different ports. 589ccfa754
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