Who am I?

"Currently, I’m working towards earning the Google Cybersecurity Professional Certificate, focusing on competencies such as threat detection, secure network design, and incident response. My experience has provided a solid foundation in these areas.

For instance, in my role as a Technical Support Specialist at Kelly Services for Apple, I excelled at diagnosing and resolving a variety of technical issues, including security-related problems.

In my position as a Software Engineer at JP Morgan Chase, I developed and integrated advanced security features like multi-factor authentication and encryption into financial applications. This role allowed me to hone my secure coding practices and understand the critical importance of protecting sensitive data.

Additionally, my experience in clear communication, developed while explaining technical solutions to non-technical customers at Sykes, ensures I can understandably convey complex security concepts.

Combining these skills, I bring a strong background in technical troubleshooting, secure software development, and proactive security measures. I am confident these experiences will allow me to contribute effectively as a help desk professional, ensuring technical efficiency and robust system security."

Protecting the future

I am a naturally curious individual with an almost ravenous desire to learn and understand things. I also have a competitive inclination that drives me to be the best I can and I have used that drive throughout the years to push myself in my various careers. I believe that the experiences I gained from the wide range of my employment history have given me a much deeper understanding of industries and individuals. Through this, I have come to realize I love solving problems for people and making their lives better even a tiny bit.

With a strong foundation in software engineering and a diverse background in technical support, sales, and project management, I bring a unique perspective to the field of cybersecurity. My journey has equipped me with three key strengths: deep technical acumen, problem-solving skills, and a commitment to continuous learning. These strengths are complemented by my core values of integrity and customer focus, which guide my approach to every professional endeavor.

Work experience

Software Engineer • JP Morgan Chase, Plano, Texas 01/2023 - 12/2023

Developed several new features for the payment platform using Spring Boot, enhancing overall application performance and reliability, and improving user satisfaction.
Utilized various AWS tools (Lambdas, EKS, S3 buckets, Terraform) to optimize cloud infrastructure,, demonstrating strong problem-solving skills.
Executed end-to-end testing protocols, identifying and resolving 20 critical bugs, ensuring the delivery of high-quality software products within a 2-week sprint cycle.

Software Engineer • Revature, Port Saint Lucie, Florida 09/2022 - 12/2023

Completed 7 projects involving React.js and TypeScript, gaining proficiency in modern web technologies and enhancing front-end user experiences.
Streamlined web service development processes using RESTful APIs, reducing API response time, and showcasing strong analytical and coding skills.
Led the deployment of Docker containers for 4 web applications, improving application scalability and reducing server downtime.

Account Executive • SpotOn, Port Saint Lucie, Florida 12/2021 - 01/2022

Analyzed dozens of market trends to identify client needs, driving an increase in engagement by presenting tailored product solutions, and demonstrating market research and analytical skills.
Educated clients on engagement strategies, improving client retention rates, showcasing effective communication and customer relationship management.

Sales Professional • Bev Smith Toyota, Port Saint Lucie, Florida 06/2021 - 10/2021

Executed dozens of successful sales strategies, contributing to a 15% increase in monthly sales, leveraging market trend analysis and customer need assessment.
Guided customers through financing options, achieving a 60% increase in customer satisfaction and conversion rates by providing clear and informative consultations.

Technical Support Specialist • Kelly, Port Saint Lucie, Florida 05/2020 - 02/2021

Resolved hundreds of technical issues related to hardware and software, increasing customer satisfaction scores by 90% through effective troubleshooting and customer service.
Diagnosed and rectified dozens of internet connectivity and software configuration issues, enhancing overall system performance and reducing customer complaints.

Managed fraud detection and prevention for hundreds of accounts, successfully mitigating security risks, reflecting strong attention to detail and problem-solving abilities.

Education

Google Cybersecurity Professional Certificate • Merit America, Virtual 12/2024

Cultivated a holistic understanding of cybersecurity’s critical role in organizational security, privacy, and success, including how to systematically identify and mitigate risks, threats, and vulnerabilities
Gained practical experience with Linux, SQL, and Python and utilized SIEM tools, IDS, and network protocol analyzers for proactive threat management
Applied knowledge to real-world scenarios, developing skills in proactive threat detection and response through the completion of dynamic hands-on projects, including conducting a simulated security audit, responding to a cyber incident, analyzing vulnerable systems, and completing an incident handler’s journal

AWS Certified Cloud Practitioner • Amazon Web Services, Port Saint Lucie, Florida 01/2023

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