Technical Support - Job Description

As a Technical Support Officer postion must be technically skilled with knowledge of latest technologies.

• Troubleshoot Technical issues

• Provide Timely Coustmer feedback

• Roll-out of new Application

• Documentation

• Communtication & Presentation Skills

Technical Support Responsibilities:

• Identification Harware and Software solutions.

• Installation and configuring Hardware and Software.

• Operating System

• Security

• Resolving networking issues.

• Troubleshooting technical issues.

• Diagnosing (with Tools also) and repairing faults.

• Testing and evaluating new technologies.

• Multitasking Skills.

• Supporting the roll-out new applicatiopn.

• Replacing and repairing the necessary Parts( as per as Company Policy).

• Following up with clients to ensure the problem is resolved.( Feedback ).

• Communtication with Customers to quickly get the root of Problem.

• Electrical Safety checks on equipments

Technical Support Requirements

• Degree in Computer science or Information technology.

• Advantages : Microsoft , Linux , MacOS and Cisco Certification.

• Experience in Tech Support, Desktop Support or a similar role ( not required specific experience as a Fresher and Junior postion).

• Knowledge of Remote Desktop appliction and Helpdesk Software .( VPN )

• Knowledge of Backup and Security third party software.

• Communication