Managing For Quality And Performance Excellence 10th Edition Pdf Free Download

Baldrige dimension scale: It was developed by Meyer and Collier (24) to assess Baldrige Health Care Criteria for performance excellence. Badri et al. (25) carried out the validity and reliability of the Arabic version. Scale composed of 115 items with a seven-point Likert-type scale. The scale measure seven categories; leadership, strategic planning, focus on and satisfaction of patients and other stakeholders, information and analysis, human resource development and management, process management, and organization performance results.

Mr. Shane Flickinger is a proven results-oriented healthcare operations leader embracing a bottom-up, people-centric leadership and management approach. He is accomplished in forming, developing, managing and leading interdisciplinary teams using quality and process improvement tools to achieve results in clinical and non-clinical settings. He worked with Dr. Dennis R. Delisle to found the Master of Science degree program in operational excellence, one of the first in the kind in the nation; he is currently the assocatie director for that program.

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Shane Flickinger is Vice President of Operations at Penn Medicine Chester County Hospital. He is responsible for leading and managing a portfolio of programs and services across all sites of service and across the entire continuum of care. Prior to his current role, Shane was Vice President of Operations at Thomas Jefferson University Hospitals, Inc. In this role, he had responsibility for the Center for Operational Resource Efficiency (CORE), a command center leveraging people, actions and analytics to drive care coordination, quality and safety, and operational excellence. In addition to centralized bed management, enterprise transfer center, environmental services and patient transport operations, CORE leverages real-time care progression delay alerts to reduce excess patient days, such as procedural, diagnostic and clinical delays. Shane has also held other positions in operations, quality and process improvement, project management and regulatory affairs. 006ab0faaa