Professional Experiences

• IT Security Manager (Information Systems Department)

National Port Agency ANP, Casablanca, Morocco, Dec 2015-Dec 2018

Missions & Projects: 

• • • Follow-up and validation of the action plan related to the DNSSI directives (National Directive on Information System Security) 2015-2018;

    • Elaboration of organizational and technical audits on all 33 ports and in collaboration with the business entities according to the ISO 27002 standard;

    • Planning and organization of IT Backup Plan tests;

    • Risk analysis & management (according to ISO 27001/ISO 27005);

    • Implement business continuity and recovery action plans;

    • Intrusive audits and tests (Organizational audit, technical audit, action plans, etc.);

    • Implementation of a hybrid IT risk management prototype based on Cobit and ISO 27005;

    • Developed a vulnerable test environment for training and testing of various cyber capabilities;

    • Developed and implemented custom disaster recovery drill, including simulation test;

    • Monitoring of compliance with IT standards (ISO 27002, ISO 27005), and law 09-08;

    • Development of an intelligent dashboard for IT security incident management;

    • Participation in the project to implement a MAXPATROL vulnerability management solution;

    • Researched, managed, and implemented security protection technologies (i.e., firewalls, intrusion detection systems (IDS), data encryption, Biometrics, etc.,).

Functional and Technical Skills:

• • • Security Governance, IT Risk Analysis, Change Management, IT Security Management, IT Audit, ISO 27001, ISO 27002, ISO 27005, Reporting, MAXPATROL, Technology Watch.

• IT Service Manager (Information Systems Department)

National Port Agency, Casablanca, Morocco, Dec 2012-Dec 2015

Missions & Projects:

• • • Definition of the IT services action plan as part of the Smart Port project;

    • Implementation of an Agile approach to IT project management with DevOps;

    • Implementation of smart data analysis and reporting system with IBM Cognos;

    • Implementation of an automation IT Service Desk for the National Port Agency based on LANDESK Service Desk solution;

    • Implementation of IT Service Management procedures (Incident Management, Request Management, Change Management, Configuration Management, Supervision Management, etc.);

    • Definition of service level agreements (SLAs) and operational level agreements (OLAs) for business units;

    • Implementation of a collaborative project management solution Microsoft Enterprise Project Management (EPM);

    • Realization of the Dashboards and KPI performance monitoring indicators of the ANP (Portnet, stopover management, IT support, Quality of service…;

    • Facilitation of seminars and training courses related to IT projects of the IT Department in collaboration with the IFP Port Training Institute.

Functional and Technical Skills:

• • • Business Analysis, Data Analysis, Workflow Design, Project Management, IT Service Management, ITIL, ISO 20000, LANDESK, IBM Cognos, SHAREPOINT, SAP CRYSTAL REPORT.

• Analyst IT Bilingue

Atos, Casablanca, Maroc, Septembre 2009-Août 2010

Missions & Projects:

• • • Application of best practices ITIL.

    • Monitor and maintain computer systems and networks;

    • Set up new users in Microsoft Windows Active Directory and LDAP;

    • Set up new user mail accounts;

    • Configure user rights for various applications;

    • Troubleshoot system and network problems and diagnose and solve hardware/software faults;

    • Replace parts as required;

    • Provide support, including procedural, documentation;

    • Follow diagrams and written instructions to repair a fault or set up a system;

    • Run network applications to support systems and users;

    • Support new applications;

    • Work continuously on a task until completion (or referral to third parties, if appropriate);

    • Prioritize and manage several open cases at one time;

    • Rapidly establish a good working relationship with other professionals in order to make necessary repairs;

    • Test and evaluate new technology.

Functional and Technical Skills:

• • • Systems: Windows 2003/2008 Server, Exchange server 2010, Active Directory,...

    • Storage: SAN Brocade, NetApp NAS, DAS, FAS, IBM DS

    • Middleware websphere, Microfocus, Tuxedo, Tomcat

    • LAN and WAN: OSI, TCP / IP, DHCP, DNS, Ethernet, NAT.