Professional Experiences
IT Security Manager (Information Systems Department)
National Port Agency ANP, Casablanca, Morocco, Dec 2015-Dec 2018
Missions & Projects:
Follow-up and validation of the action plan related to the DNSSI directives (National Directive on Information System Security) 2015-2018;
Elaboration of organizational and technical audits on all 33 ports and in collaboration with the business entities according to the ISO 27002 standard;
Planning and organization of IT Backup Plan tests;
Risk analysis & management (according to ISO 27001/ISO 27005);
Implement business continuity and recovery action plans;
Intrusive audits and tests (Organizational audit, technical audit, action plans, etc.);
Implementation of a hybrid IT risk management prototype based on Cobit and ISO 27005;
Developed a vulnerable test environment for training and testing of various cyber capabilities;
Developed and implemented custom disaster recovery drill, including simulation test;
Monitoring of compliance with IT standards (ISO 27002, ISO 27005), and law 09-08;
Development of an intelligent dashboard for IT security incident management;
Participation in the project to implement a MAXPATROL vulnerability management solution;
Researched, managed, and implemented security protection technologies (i.e., firewalls, intrusion detection systems (IDS), data encryption, Biometrics, etc.,).
Functional and Technical Skills:
Security Governance, IT Risk Analysis, Change Management, IT Security Management, IT Audit, ISO 27001, ISO 27002, ISO 27005, Reporting, MAXPATROL, Technology Watch.
IT Service Manager (Information Systems Department)
National Port Agency, Casablanca, Morocco, Dec 2012-Dec 2015
Missions & Projects:
Definition of the IT services action plan as part of the Smart Port project;
Implementation of an Agile approach to IT project management with DevOps;
Implementation of smart data analysis and reporting system with IBM Cognos;
Implementation of an automation IT Service Desk for the National Port Agency based on LANDESK Service Desk solution;
Implementation of IT Service Management procedures (Incident Management, Request Management, Change Management, Configuration Management, Supervision Management, etc.);
Definition of service level agreements (SLAs) and operational level agreements (OLAs) for business units;
Implementation of a collaborative project management solution Microsoft Enterprise Project Management (EPM);
Realization of the Dashboards and KPI performance monitoring indicators of the ANP (Portnet, stopover management, IT support, Quality of service…;
Facilitation of seminars and training courses related to IT projects of the IT Department in collaboration with the IFP Port Training Institute.
Functional and Technical Skills:
Business Analysis, Data Analysis, Workflow Design, Project Management, IT Service Management, ITIL, ISO 20000, LANDESK, IBM Cognos, SHAREPOINT, SAP CRYSTAL REPORT.
Analyst IT Bilingue
Atos, Casablanca, Maroc, Septembre 2009-Août 2010
Missions & Projects:
Application of best practices ITIL.
Monitor and maintain computer systems and networks;
Set up new users in Microsoft Windows Active Directory and LDAP;
Set up new user mail accounts;
Configure user rights for various applications;
Troubleshoot system and network problems and diagnose and solve hardware/software faults;
Replace parts as required;
Provide support, including procedural, documentation;
Follow diagrams and written instructions to repair a fault or set up a system;
Run network applications to support systems and users;
Support new applications;
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage several open cases at one time;
Rapidly establish a good working relationship with other professionals in order to make necessary repairs;
Test and evaluate new technology.
Functional and Technical Skills:
Systems: Windows 2003/2008 Server, Exchange server 2010, Active Directory,...
Storage: SAN Brocade, NetApp NAS, DAS, FAS, IBM DS
Middleware websphere, Microfocus, Tuxedo, Tomcat
LAN and WAN: OSI, TCP / IP, DHCP, DNS, Ethernet, NAT.