BHI Senior Living

I completed my internship in the Operations Department at BHI Senior Living, an organization committed to delivering compassionate, high-quality services to older adults across multiple communities.

BHI Corporate Office

Due to my background in pharmacy, I was given the opportunity to work closely with the risk management team. I focused on projects related to psychotropic medication use and associated behavioral outcomes such as hallucinations or self-harm risk among residents. This involved reviewing resident data, identifying patterns, and supporting discussions around medication safety and quality of life. I also worked on a square footage analysis for call light replacement across all 10 BHI communities. This required strong communication and collaboration with executive directors at each site, as I gathered and organized critical data into a detailed spreadsheet.

The Barrington of Carmel

During my time at The Barrington of Carmel, I attended daily clinical team meetings, assisted with resident activity planning, and completed a care plan audit for the assisted living unit.

Westminster Village

During my time at Westminster Village, I worked in the Social Services Department. I attended morning clinical meetings and care plan conferences with residents and families, organized grievance reports, assisted residents with concerns such as missing personal items and technology issues, and I even had the opportunity to perform and document my own mental health assessments.

Learning Objectives

My learning objectives were centered on both personal and professional growth. One of my key goals was to improve my communication in a professional setting. I achieved this by stepping outside of my comfort zone to advocate for the type of experiences I wanted during my internship. I also aimed to network with others in the organization, which I made progress on, particularly in the later stages of the internship. Although I still have room to grow in terms of self-confidence, I feel that I took important steps toward becoming more comfortable and assertive in professional environments.

Time management and professionalism were also priorities for me. I committed to being punctual, completing all tasks in a timely manner, and representing BHI in a respectful and reliable way. Most importantly, I wanted to learn about the different departments within the organization to better understand where my interests lie. After exploring multiple areas, I found that I was especially drawn to the Social Services Department at Westminster Village, where I felt connected to both the residents and the meaningful work being done.

Personal Development

This internship significantly enhanced my skills and professional mindset. I developed greater proficiency in Excel through data management and spreadsheet organization, and I sharpened my critical thinking by analyzing problems and considering actionable solutions. My reliability also grew throughout the internship as I became someone my supervisor and the Social Services team could count on. I often volunteered to assist with projects or tasks the didn't have time for, and I organized the information in a way that was easy to reference for ongoing work. I also deepened my research abilities through in-depth investigations related to risk management and resident care.

One of the areas I continue to work on is self-confidence. While I've made progress in trusting my abilities, I'm still learning to fully embrace my strengths and contributions, especially in unfamiliar or high-pressure situations.

Academic Connections

Many of the courses I completed during my time in the Health Services Management program helped prepare me for this internship. For example, Health Information Technology and Healthcare Finance provided the skills I needed to confidently navigate and manage spreadsheets and data systems. My professionalism and understanding of organizational behavior were strengthened through classroom experiences. Courses like Health Systems Management helped me contextualize how different departments interact within a healthcare setting.

Health Policy gave me the tools to recognize compliance and regulatory standards, which I was able to reference during risk management and care related tasks. Additionally, the Health Administration Ethics Seminar taught me how to approach resident care with integrity and empathy, which shaped my perspective throughout the internship.

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