Mastering Banquet Etiquette

Purpose: This engaging module was designed to enhance the efficiency and effectiveness of banquet services.  

Business Problem:  In the past 3 months, Grand Cypress Hotel has experienced a notable decline in customer satisfaction, marked by a 20% decrease when compared to the satisfaction scores from previous years.

Solution: The primary goal was to increase overall costumer satisfaction ratings by implementing improved communications and service skills.

Audience: New hires and existing employees 

Responsibilities: Instructional Design, eLearning Development, Visual Design, Action Mapping, Storyboarding.

Fitness and Nutrition

Purpose: This course was specifically designed with the intention of providing individuals with the tools and knowledge to enhance their well-being, regardless of their current fitness level. The design of the course incorporates various elements that can be adapted to different fitness capacities and needs, ensuring that everyone can benefit from it.

Problem: There is a lack of widespread awareness regarding the advantages of personalized and effective fitness programs. Not many individuals comprehend the positive outcomes associated with such programs. Individuals are often hesitant to embark on a fitness journey due to lack of information, knowledge or uncertainty.  

Solution: The goal is to empower people at various stages of fitness proficiency, catering to beginners as well as those who may already have a higher level of fitness, to promote a healthier well-being. 

United States Drag and Drop

This drag-and-drop exercise is an excerpt from a course designed to help learners to pinpoint regions where collected data validates higher percentages of interest in real estate investment.  Learners were asked to match the correct state on the map.