Personal Profile:​

I am an open-minded individual with a proven record of accomplishment in Help-desk and IT support section.

Career Objective:

Learning for life and the life of learning.

Employment:

• Senior Operations Manager & Technical Architect at M2P Innovation Company

  • 2025 - now​

    • Managing daily operations and performance of the technical team,

    • Leading technical architecture and strategy,

    • Driving training and certifications for team members,

    • Hiring and onboarding new resources,

    • Supporting marketing initiatives,

    • Staying updated with new technologies and aligning them with company strategy.

• Full-Stuck Developer at ITtailors Company

  • 2022 - 2025​

    • Working on .NET Core as a backend developer and working on Angular as a frontend developer
      to develop the company's web applications, within team work 

• IT and Web Development at United International Group Company - UIG Detectors

  • 2016 - 2022​

    • I am have been worked in this company as the  technical administrator department to follow up the technical matters in the company and maintain the integrity of the local network and computers in the company in addition to the processing of monitoring cameras in the company. In addition to developing and updating the company's website and its distributors.

• IT Administration at JoeShow TV Program (Al Araby Channel)

  • May 2016 - October 2016

    • I worked for five months in the technical department of this TV program, including this part of the tasks entrusted to me, from the preparing to infrastructure of the local network between the devices, in addition to preparing computers to fully serve the staff with all the accessories by the of printers and scanners. 

• IT Help-Desk and IT Administrator at Innovative Systems / AlMounkez Software

  • 2010 – 2015

    • I have worked for five years in the Technical Support section of this company, including this section of the tasks entrusted to me ,From helping company customers to solve their problems or even solving and following up the technical issues of the equipment in the company. 

• Damascus-Syria HR and Customers Services at Innovative Systems / AlMounkez Software

  • 2013 – 2015

Achievements:

• Syrian Compulsory insurance for cars (August 2008 – February 2012)

• Automobile workshop software (2010 – 2013)

• Converged Network and using Cisco technology (October 2009-August 2010)

Education and Training:

• Show Academy Introduction to Web Development

  • ​(April-2016 – May-2016)

• Show Academy FOUNDATIONS MOBILE APP DEVELOPMENT

  • (March-2016 – April-2016)

• SVU (Syrian Virtual University)

  • (2011 – 2018) BIT Bachelor's Information

• Technology Technology Computer College Damascus University Networking

  • (2008 – 2010)

Languages:

• Arabic:

  • My native language

• English:

  • very good in writing and reading 

  • good in conversation

Skills:

• IT Skills:

  • Excellent with Microsoft Office (Word ,Excel ,PowerPoint ,Outlook)

  • Excellent Using Windows Platform:(Windows XP, Windows 7, Windows 8, Windows 10)

  • Good Using Windows Server (2003,2008,2012)

  • Good Using Microsoft SQL Server (2005,2008,2012)

  • Good Using Virtualization Systems: (Hyper-V, VMware, VMware ESX, Virtual Box)

  • And Also Know :

    • (Active Directory ,DHCP ,Technical Support ,Help Desk Support ,DNS ,Switches ,VPN ,Systems Analysis ,Microsoft Exchange ,TCP/IP ,Network Administration ,Visio ,Cisco IOS ,Routers ,IIS ,SharePoint ,Software Installation ,Apache ,Software Documentation ,Ubuntu ,Firewall)

•  Web Developer And Design :

  • Good in HTML and HTML 5

  • Good In CSS and CSS 3

  • Good In Java Script

  • Good in J Query

  • Good In CMS (Content Management System) like WordPress, Joomla and Drupal

• Management skills:

  • Human resource management

  • Costumers Relationship Management

  • Accounting management 

References:

• Awni Fallouh Senior Security Consultant at Spartans SecuritySenior Security Consultant at Spartans Security:

  • It is my pleasure to recommend Mr. Majd Kashlan, his performance working as an external technical support for NIC Company proved that he will be a valuable addition to any company.

  • I have known Mr. Kashlan for three years in my capacity as IT Manager at National Insurance Company. He worked for the company on supporting Syrian Insurance Federation software as a technical support and implementer. I would rank him as one of the best persons we have ever dealt with in this domain.

  • If I can be of any further assistance, please do not hesitate to contact me. 

  • Yours Sincerely, 

  • Awni Fallouh 

• Feras Khiami Solutions Manager at SquareOne TechnologiesSolutions Manager at SquareOne Technologies:

  • I can recommend Majd as a person with great knowledge and deep background of IT solutions. Majd is a forward thinking, customer focused, highly organized and energetic developer. Smart programmer, his knowledge is vast and thorough. In addition, he would be a great addition to any company he works with.

• Mohammed Sheikh Salem Entrepreneur | Product Owner | Business Analyst | UX SpecialistEntrepreneur | Product Owner | Business Analyst | UX Specialist:

  • Majd is a Professional IT person with good skills in MS SQL databases
    I worked with him in Graduate Project and we introduced new technology to the market, I prefer to work with him anytime and anywhere.