Guesthouse Information & Policies

𝐖𝐄𝐋𝐂𝐎𝐌𝐄 𝐇𝐎𝐌𝐄. ♥︎ 

Please take a moment to read our guesthouse rules/policies prior to booking.

By confirming your room reservation, you acknowledge and agree to these terms, which form part of your booking and the Guest Waiver & Acknowledgment Form to be signed upon check-in. 

Maison Gaston ("MG") is a guesthouse, not a hotel. As a shared property, we kindly ask all guests to be respectful of the premises, our staff, and fellow guests. To ensure a safe and enjoyable stay for everyone, MG reserves the right to refuse accommodation or terminate a stay for policy violations or disruptive, unsafe, or unlawful behavior.

Reservations

• For bookings made through Facebook or as walk-ins, full payment is required to confirm reservation.

Cancellation & Modifications

• Free cancellation (full refund) within 24 hours of payment.

• After 24 hours, reservations are final and non-refundable, including no-shows.

• Booking changes must be requested at least 48 hours before check-in, subject to availability and applicable rate adjustments.

• A full refund or rebooking may be granted if Silay City is placed under PAGASA Tropical Cyclone Wind Signal No. 1 or higher within 24 hours before arrival.

• All cancellation, modification, and booking requests must be made through Maison Gaston's official booking channels.

Standard check-in time: 2:00 PM

• The primary booking guest must present one (1) valid ID and sign the Guest Waiver & Acknowledgment Form.

Standard check-out time: 12:00 NN

• Return key card to staff for room inspection.

• Security deposit will be refunded upon room clearance.

Early Check-in (Subject to availability & housekeeping clearance)

• 12:00 NN onwards: ₱500

• 9:00 AM - 11:59 AM: ₱1,000

• Before 9:00 AM: Full room rate

Late Check-out (Subject to availability)

• ₱500 per hour

• Not allowed if there are incoming booked guests for the same room.

• Full payment and a ₱1,000 refundable security deposit per room are required upon check-in.

• The security deposit will be refunded after check-out & room inspection, less any applicable charges for damages, losses, unpaid balances, or policy violations. Charges exceeding the deposit shall be settled accordingly.

• For early departures without on-site staff, refunds will be processed online. Please provide your preferred bank or e-wallet details in advance.

• Please bring your key card whenever leaving the room to avoid being locked out, as after-hours assistance may not always be immediately available.

• One key card is issued per room.

• Duplicate key cards are available upon request.

• Lost or damaged key card fee: ₱800.

• Return the key card/s upon check-out.

• Turn off lights, air-conditioning, and water when leaving the room. Duplicate key cards are available upon request.

• Dispose of waste properly and treat the property with care. Charges apply for damaged, stained, or missing items.

• Pets are not allowed inside guest rooms.

• Quiet hours begin at 10:00 PM. Please keep noise to a minimum.

• Room occupancy is limited to the number of guests indicated in the reservation.

• Only registered and paying guests may enter guest rooms. Unregistered visitors must remain in the designated common areas unless prior approval has been obtained. Additional guests may be subject to availability and applicable charges.

• Outside food is permitted for booked guests only. No corkage fee applies.

• Outside food may only be consumed in the balcony, café alfresco, and gazebo, and is not permitted inside the rooms or the indoor café.

• Cooking and cooking equipment are strictly prohibited.

• The café kitchen is for staff use only. Unfortunately, we are unable to store, refrigerate, heat, or prepare any outside food.

• Guests are responsible for their personal belongings.

• MG does not provide baggage storage or receive, claim, deliver, or collect parcels or personal belongings on behalf of guests.

• No daily housekeeping is provided for short stays.

• However, room cleaning may be requested every three (3) days, subject to availability. Housekeeping will not enter occupied rooms unless requested by the guest or required in case of emergencies.

• The following are provided as one-time complimentary courtesies only and are not guaranteed, replenishable, or refundable: WiFi, water dispenser access, guest kit (toothbrush, toothpaste, shampoo, soap), and towels.

• MG is a shared private property and not an exclusive venue unless reserved as such.

• All photoshoot activities must be declared and approved in advance. 

• Professional lighting, heavy equipment, backdrops, generators, or similar production equipment require prior approval and may incur additional fees.

• Unauthorized photoshoots or commercial productions, even with a room reservation, are subject to corresponding fees.

Photoshoot Fees

Rates vary depending on the scope, duration, crew size, equipment, and areas used.

• Casual Content:  Free

Personal phone photography or social media content

• Standard / Styled Photoshoot: ₱500 - ₱3,000

Camera, tripod, portable lighting, small crew, outfit changes, and similar setups.

• Commercial / Brand Production: Starting at ₱3,000

Full production with professional lighting, heavy equipment, lighting rigs, or exclusive use of areas.

Final rates are subject to management approval based on the nature of the shoot.

• Complimentary parking is available on a first-come, first-served basis, with priority given to overnight guests.

• The parking gate remains open during café hours and will be closed and locked after café hours for security.

• Guests who plan to leave with their vehicles before or after café hours may park outside the property, at their own risk.

• Parking is reserved for registered guests and café customers. Unauthorized vehicles parked within the Maison Gaston premises will be charged a parking fee of ₱100 per hour.

• Maison Gaston shall not be liable for any loss of or damage to vehicles or their contents.

MG reserves the right to refuse accommodation, deny entry, or terminate a stay without refund for policy violations, illegal activities, unauthorized visitors, unauthorized commercial activities, abusive or disruptive behavior, or any conduct that compromises the safety, comfort, or security of the property, its guests, or staff.

• MG is not liable for delays or service interruptions caused by events beyond its control, including power, water, or internet outages, severe weather, natural disasters, government actions, or other force majeure events.

• As power interruptions may occasionally occur in the area, please note that MG's generator does not provide backup power to guest rooms. Refunds, discounts, or compensation will not be provided for force majeure-related interruptions.

• In accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), personal information collected for reservations and guest registration is used solely for reservation management, identity verification, billing, security, and legal compliance.

• Guest information is kept confidential, retained only as necessary, and securely disposed of in accordance with applicable laws.

• Guests voluntarily assume all risks associated with their stay and release Maison Gaston, its owners, employees, and representatives from liability, except in cases of gross negligence or willful misconduct.

• Guests further agree to indemnify and hold Maison Gaston harmless from any claims, damages, or expenses arising from their own negligence, misconduct, or violation of these policies.