Help and FAQ

The app automatically generates a comprehensive maintenance schedule based on your vehicle's make, model, and year, using industry-standard maintenance intervals.

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Can I track both vehicles and home maintenance?

Yes. Maintain--It is designed as a unified maintenance platform for both vehicles and properties.

• FREE users may track either vehicles OR properties (not both simultaneously) • TRIAL, PRO, PRO PLUS, and BUSINESS users can track both vehicles and properties together

Switch between maintenance types seamlessly in Settings → Maintenance Type.

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What is VIN scanning and how does it work?

VIN (Vehicle Identification Number) scanning is an advanced feature that automatically extracts vehicle information from your VIN barcode.

The VIN is located: • Dashboard (visible through windshield) • Driver's door jamb sticker • Vehicle registration documents

Benefits: • Instant vehicle identification • Accurate year, make, and model • Reduced data entry errors • Faster setup process

Note: VIN scanning is available during your 14-day trial and with all Pro subscriptions.

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How do I configure regional settings?

Regional settings ensure accurate maintenance recommendations for your location.

To configure:

Navigate to Settings → Regional Preferences
Select your region from 8 global options: • USA & Canada • Europe • UK & Ireland • Australia & New Zealand • South America • Africa • Asia • Tropical Regions

Your selection affects: • Seasonal maintenance schedules • Temperature units (°F/°C) • Distance units (miles/kilometers) • Date formatting • Currency display

The app will auto-detect your region on first launch, which you may adjust at any time.

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💎 PLANS & PRICING

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What plans does Maintain--It offer?

Maintain--It offers four tiers designed to meet different needs:

FREE PLAN • 1 vehicle OR 1 property • Up to 10 selectable maintenance tasks • Basic notification system • 90-day service history retention • Read-only access to all features

14-DAY TRIAL (Automatic) • Full Pro access at no cost • No credit card required • Automatically activated on first use • All premium features unlocked

PRO SUBSCRIPTION • Monthly: $4.99/month • Annual: $49.99/year (17% savings) • 1 vehicle and 1 property • Unlimited maintenance tasks • Unlimited history retention • VIN barcode scanning • Professional report exports • AI-powered warranty scanning • Priority support

PRO PLUS SUBSCRIPTION • Monthly: $9.99/month • Annual: $99.99/year (17% savings) • 3 vehicles and 3 properties • Unlimited maintenance tasks • Unlimited history retention • VIN barcode scanning • Professional report exports • AI-powered warranty scanning • Priority support

BUSINESS SUBSCRIPTION • Monthly: $24.99/month • Annual: $249.99/year (17% savings) • 10 vehicles and 10 properties • Unlimited maintenance tasks • Unlimited history retention • VIN barcode scanning • Professional report exports • AI-powered warranty scanning • Priority support

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How does the 14-day trial work?

Your trial begins automatically when you first use the app or create your initial vehicle/property profile.

Trial Benefits: • Immediate access to all Pro features • No payment information required • Full feature exploration • Risk-free evaluation period

Trial Notifications: • Day 7: First reminder • Day 12: Expiration notice • Day 13: Final reminder

After 14 days, you may:

Subscribe to Pro/Pro Plus/Business for continued unlimited access
Continue with the Free plan (feature limits apply)

Note: All your data remains intact regardless of your choice.

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What happens when my trial ends?

Trial expiration is handled gracefully to ensure no data loss:

When your trial concludes:

An upgrade screen appears with subscription options
You choose between a paid subscription or Free plan
All existing data is preserved automatically

If you select the Free plan: • All vehicles, properties, and history remain accessible • Viewing capabilities remain unrestricted • Free tier limits apply only to new additions (maximum 1 vehicle OR 1 property, 10 tasks total) • You may upgrade to Pro, Pro Plus, or Business at any time

Your maintenance records, service history, and all uploaded documents remain secure and accessible regardless of your plan selection.

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How do I manage my subscription?

Subscriptions are managed through your Apple ID:

To view or modify your subscription:

Open iOS Settings
Tap your name at the top
Select "Subscriptions"
Choose "Maintain--It"

Available actions: • Switch between monthly and annual plans • Upgrade between Pro/Pro Plus/Business tiers • Cancel subscription • Modify renewal settings • View billing history

Cancellation Policy: • No cancellation fees • Access continues until period end • Data remains intact after cancellation • Reactivate anytime

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What is your refund policy?

Refund requests are processed through Apple's refund system:

To request a refund:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Locate your Maintain--It purchase
Select "Report a Problem"
Choose your refund reason
Submit request

Apple typically responds within 48 hours.

Alternatively, contact our support team first. We may be able to resolve your concerns and avoid the refund process entirely.

Email: maintainit.help@hotmail.com

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What happens to my data if I cancel or downgrade?

Data preservation is our priority. Your information remains completely secure:

Upon cancellation or downgrade: • All vehicles and properties preserved • Complete service history retained • All uploaded documents maintained • All photos and attachments kept • Full read access to all data • Settings and preferences saved

Limitations after downgrade to Free: • Cannot exceed 1 vehicle OR 1 property (existing data viewable only) • Cannot exceed 10 tasks total • Export features become unavailable • Advanced features locked (VIN scanning, AI warranty scanning)

You may resubscribe at any time to regain full access with all data intact.

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🔧 MAINTENANCE MANAGEMENT

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How does the maintenance scheduling system work?

Maintain--It employs intelligent scheduling algorithms based on industry standards:

Schedule Generation: • Vehicle-specific recommendations based on manufacturer guidelines • Property maintenance based on building age, type, and features • Automatic calculation of due dates using time and mileage intervals

Notification System: • 7-day advance notice • Due date reminder • Overdue alerts (7 days post-due)

Task Completion: • Automatic rescheduling to next interval • Service history documentation • Cost and vendor tracking • Notification reset

This ensures consistent, proactive maintenance management without manual intervention.

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What are seasonal maintenance tasks?

Seasonal tasks are region-specific maintenance recommendations that adapt to your local climate patterns.

Northern Hemisphere Pattern (USA, Europe, Asia): • Winter (December-February): Pipe protection, ice dam prevention, heating optimization • Spring (March-May): Air conditioning preparation, gutter cleaning, exterior inspection • Summer (June-August): Cooling system maintenance, outdoor equipment service • Autumn (September-November): Heating system service, winterization procedures

Southern Hemisphere Pattern (Australia, South America, Southern Africa): • Summer (December-February): Air conditioning service, bushfire risk assessment, pool maintenance • Autumn (March-May): Gutter cleaning, heating system preparation, storm readiness • Winter (June-August): Heating efficiency, moisture control, insulation inspection • Spring (September-November): Fire safety equipment, outdoor area preparation, cooling system service

Tropical Climate Pattern: • Wet Season (June-November): Drainage systems, mold prevention, leak detection • Dry Season (December-May): Air conditioning, water conservation, UV protection

Access seasonal recommendations: Quick Actions → Seasonal Tasks

The system automatically adjusts recommendations based on your regional settings.

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Can I create custom maintenance tasks?

Yes. Custom task creation provides flexibility for unique maintenance needs:

To create a custom task:

Select "Add Custom Task"
Define task parameters: • Task name and description • Interval type (time-based or mileage-based) • Frequency (e.g., every 3 months or 7,500 miles) • Category and priority level • Cost estimates • Additional notes

Custom tasks integrate fully with the notification and scheduling system, functioning identically to auto-generated tasks.

This feature enables tracking of: • Specialized equipment maintenance • Custom service intervals • Warranty-specific requirements • Unique property features

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How do I modify or delete tasks?

Task management options:

Deletion Methods:

Swipe left on task → Delete button
Open task → Menu (⋮) → Delete

Editable Fields: • Due dates • Task descriptions • Categories and priority • Cost estimates • Notes and attachments

Non-Editable Fields: • Auto-generated intervals (based on standards)

Important Considerations: • Deletion is permanent and irreversible • Deleting removes all associated history • Consider marking tasks as "completed" instead to preserve historical data

For interval adjustments, create a custom task with your preferred schedule.

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Why am I limited in the number of tasks?

FREE PLAN:

The Free plan includes strategic limitations:

Free Plan Restrictions: • Maximum 10 tasks total across all vehicles/properties • Maximum 1 vehicle OR 1 property

To access comprehensive maintenance schedules:

Option 1: Activate your 14-day trial • Immediate full access • No payment required • All Pro features unlocked

Option 2: Subscribe to Pro, Pro Plus, or Business • Pro: $4.99/month or $49.99/year (1 vehicle + 1 property) • Pro Plus: $9.99/month or $99.99/year (3 vehicles + 3 properties) • Business: $24.99/month or $249.99/year (10 vehicles + 10 properties) • Unlimited tasks and complete schedules • Professional-grade maintenance tracking

Paid subscriptions include 20-30+ tasks per vehicle based on manufacturer recommendations.

PRO/PRO PLUS/BUSINESS/TRIAL USERS:

If you're experiencing task limitations on a paid or trial plan:

Resolution Steps:

1. Regenerate Schedules: Settings → Danger Zone → "Regenerate All Schedules" This creates comprehensive schedules for all vehicles

2. Alternative Method: Delete and re-add the affected vehicle New vehicles automatically receive full schedules

Note: Vehicles added during Free plan retain limited schedules until regenerated.

If issues persist, please contact support for immediate assistance.

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🔔 NOTIFICATIONS & ALERTS

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What notification schedule does the app follow?

The notification system employs a multi-stage alert protocol:

Maintenance Notifications: • 7 days before due date (advance notice) • Due date morning (9:00 AM local time) • 7 days after due date (overdue alert)

Trial Period Notifications: • Day 7: Mid-trial reminder • Day 12: Expiration approaching • Day 13: Final upgrade opportunity

Notification timing may be customized in Settings → Notifications.

All notifications respect iOS system settings and Do Not Disturb configurations.

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Troubleshooting notification issues

If notifications aren't functioning properly:

Verification Steps:

1. iOS System Settings: Settings → Maintain--It → Notifications Ensure the following are enabled: • Allow Notifications • Banners (Persistent or Temporary) • Sounds • Badges

2. App Settings: Maintain--It → Settings → Notifications • Enable Reminders: ON

3. Notification Reset: Settings → Fix Notifications → Reset All Reminders

4. System Restart: • Force close app • Restart device • Relaunch app

If issues persist after these steps, please contact support with: • Device model • iOS version • Specific notification type affected

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How do I customize notification preferences?

Notification control options:

System-Wide Control: iOS Settings → Maintain--It → Notifications • Disable all notifications • Adjust delivery style • Configure sounds and badges

App-Level Control: Maintain--It → Settings → Notifications • Task reminders on/off • Trial notifications on/off • Overdue alerts on/off

Task-Specific Control:

Open individual task
Edit task settings
Toggle "Send Reminders"
Save changes

Note: Custom notification timing is currently under development. Submit feature requests via Settings → Request Feature.

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📊 SERVICE RECORDS & REPORTING

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How do I access and manage service history?

Service history is accessible through multiple pathways:

Access Methods: • History tab (bottom navigation) • Individual vehicle/property profiles • Task completion records

Filtering Options: • By vehicle or property • By date range • By service category • By cost parameters

Each record includes: • Service date and mileage • Task completed • Service provider • Cost documentation • Notes and observations • Photo attachments • Next scheduled service

Tap any entry for complete details and documentation.

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What export capabilities are available?

PRO/PRO PLUS/BUSINESS USERS:

Paid subscribers have access to professional export functionality:

Export Formats: • PDF: Professional documentation with formatting • CSV: Spreadsheet data for analysis

Export Process:

Navigate to Tools → Export Reports
Select format (PDF or CSV)
Define date range
Choose vehicles/properties
Generate report
Share via email, cloud storage, or save locally

Common Use Cases: • Vehicle resale documentation (increases value) • Tax deduction substantiation • Warranty claim support • Insurance documentation • Personal record keeping • Contractor/mechanic reference

Reports include comprehensive maintenance history with dates, costs, and detailed service information.

FREE USERS:

Professional report export is a premium feature.

Available With: • 14-day trial (full access) • Pro subscription ($4.99/month or $49.99/year) • Pro Plus subscription ($9.99/month or $99.99/year) • Business subscription ($24.99/month or $249.99/year)

Export Capabilities: • PDF format (professional documentation) • CSV format (spreadsheet analysis) • Complete service history • Customizable date ranges • Multi-vehicle reports

Applications: • Resale documentation • Tax substantiation • Warranty claims • Insurance purposes

Upgrade to unlock professional reporting features.

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What is the service history retention policy?

Service history retention varies by plan:

FREE PLAN: • 90-day rolling history • Records older than 90 days are automatically archived • Recent maintenance visible

PRO/PRO PLUS/BUSINESS SUBSCRIPTION: • Unlimited history retention • Permanent record keeping • No automatic deletion • Complete vehicle/property lifecycle documentation

All Data Storage: • Local device storage • iCloud backup integration (if enabled) • No external server storage • Complete privacy protection

Upgrade to Pro, Pro Plus, or Business for comprehensive, permanent service history.

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Can I add historical service records?

Yes. Historical record entry enables complete maintenance documentation:

Entry Methods:

1. Task-Based Entry: • Open existing task • Select "Add Service Record" • Choose historical date • Enter mileage at service • Document costs and notes • Save

2. Direct Entry: • History tab • Tap "+" button • Create manual service entry • Enter all relevant details • Attach supporting documentation

Benefits: • Import pre-app maintenance logs • Document warranty-required services • Build complete vehicle history • Enhance resale value • Create comprehensive records

Supports photo attachments of receipts, invoices, and service documentation.

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🌍 GLOBAL & REGIONAL SUPPORT

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Is Maintain--It available internationally?

Maintain--It supports users in 150+ countries across all continents.

Supported Regions: • North America (USA, Canada) • European Union • United Kingdom & Ireland • Australia & New Zealand • South America • Africa • Asia (all regions) • Tropical & Equatorial regions

Region-Specific Features: • Hemisphere-adjusted seasonal maintenance • Localized unit systems (imperial/metric) • Temperature formats (°F/°C) • Currency display (50+ currencies) • Date format preferences • Climate-appropriate recommendations

Configure your region in Settings → Regional Preferences for optimal accuracy.

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How does hemisphere detection work?

The app employs intelligent location detection:

Automatic Detection (First Launch): • GPS coordinates (if permission granted) • Device timezone analysis • System language settings

Manual Configuration: Settings → Regional Preferences → Select Region

Region selection determines: • Seasonal maintenance schedules • Climate-appropriate tasks • Temperature units • Distance measurements • Cultural conventions

Your selection is permanently saved and may be modified at any time.

Location permissions are optional; manual selection works equally well.

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What are the differences between hemisphere-based seasons?

Seasonal patterns vary significantly by geographic location:

Northern Hemisphere (USA, Europe, Asia): • December-February: Winter • March-May: Spring • June-August: Summer • September-November: Autumn

Southern Hemisphere (Australia, South America, Southern Africa): • December-February: Summer • March-May: Autumn • June-August: Winter • September-November: Spring

Tropical Regions (Equatorial): • June-November: Wet Season • December-May: Dry Season

Maintain--It automatically adjusts seasonal maintenance recommendations based on your regional configuration, ensuring climate-appropriate task scheduling.

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Can I modify measurement units?

Unit customization is fully supported:

Distance Measurements: Settings → Regional Preferences → Distance Units • Imperial (miles) • Metric (kilometers)

Temperature Display: Settings → Regional Preferences → Temperature • Fahrenheit (°F) • Celsius (°C)

Currency: Settings → Regional Preferences → Currency • 50+ international currencies • Automatic symbol formatting

Date Formats: Settings → Regional Preferences → Date Format • MM/DD/YYYY (US format) • DD/MM/YYYY (International format) • YYYY-MM-DD (ISO format)

Changes apply immediately throughout the application.

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🛠️ TECHNICAL SUPPORT

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Resolving plan limitation errors

FREE PLAN:

Free plan includes specific usage limitations:

Free Plan Parameters: • 1 vehicle OR 1 property (not both) • Maximum 10 tasks total

To remove limitations:

Option 1: 14-Day Trial • Activate immediately • Zero payment required • Full Pro feature access • Comprehensive evaluation period

Option 2: Paid Subscription • Pro: $4.99/month or $49.99/year (1 vehicle + 1 property) • Pro Plus: $9.99/month or $99.99/year (3 vehicles + 3 properties) • Business: $24.99/month or $249.99/year (10 vehicles + 10 properties) • Unlimited tasks • Permanent access

Tap "Upgrade" in-app for immediate access expansion.

PRO/PRO PLUS/BUSINESS/TRIAL USERS:

If experiencing limitations on a paid or trial plan:

Diagnostic Steps:

1. Application Restart: • Force close application • Reopen application • Verify subscription status

2. Subscription Verification: Settings → Account → Confirm tier displays "PRO", "PRO PLUS", "BUSINESS", or "TRIAL"

3. Purchase Restoration: Settings → Account → Restore Purchases This syncs with Apple servers

4. Notification Reset: Settings → Fix Notifications → Reset All

If limitations persist, this indicates a software issue requiring immediate support intervention.

Contact: maintainit.help@hotmail.com Include: Device model, iOS version, subscription tier

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Resolving limited vehicle schedules

Vehicles created during Free plan periods retain limited schedules:

Resolution for Pro/Pro Plus/Business/Trial Users:

Primary Method - Schedule Regeneration:

Navigate to Settings → Danger Zone
Select "Regenerate All Schedules"
Confirm regeneration
All vehicles receive comprehensive 20-30+ task schedules

Alternative Method - Vehicle Recreation:

Delete affected vehicle
Re-add identical vehicle
Full schedule auto-generates

Note: New vehicles added during paid/trial plans automatically receive complete schedules.

If issues persist after regeneration, contact support for manual schedule correction.

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Application performance optimization

Performance degradation troubleshooting:

Immediate Actions:

1. Application Force Close: • Access app switcher • Swipe away Maintain--It • Relaunch application

2. Device Restart: • Power off device • Wait 30 seconds minimum • Power on device • Relaunch application

System Updates:

3. Application Update: • App Store → Updates • Update Maintain--It if available

4. iOS System Update: • Settings → General → Software Update • Install available updates

Storage Management:

5. Storage Verification: • Settings → General → iPhone Storage • Ensure 1GB+ available space • Remove unnecessary applications/media

Last Resort - Data Reset:

6. Complete Reset (Warning: Destructive): • Settings → Danger Zone → Reset All Data • WARNING: Permanently deletes all data • Export reports before proceeding

If performance issues persist, contact support with device specifications.

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VIN scanning troubleshooting

VIN scanning requires specific conditions:

Prerequisites: • Active 14-day trial OR paid subscription (Pro/Pro Plus/Business) • Camera permissions enabled

Permission Verification: iOS Settings → Maintain--It → Camera: ON

Scanning Optimization: • Clean VIN barcode area (remove dirt/debris) • Adequate lighting (avoid extreme brightness/darkness) • Stable camera positioning • Vary scanning angles if unsuccessful • Ensure barcode clearly visible

VIN Location Reference: • Dashboard (visible through windshield) • Driver door jamb label • Vehicle registration documents • Insurance documentation

Alternative Entry: If scanning fails repeatedly, use manual VIN entry.

Persistent Issues: Contact support with VIN barcode photograph for diagnostic assistance.

Email: maintainit.help@hotmail.com

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Data recovery after app reinstallation

Data recovery depends on backup configuration:

iCloud Backup Enabled:

Reinstall application
Sign in with identical Apple ID
Data restores automatically
Allow several minutes for synchronization

iCloud Backup Disabled: Unfortunately, local-only data cannot be recovered after uninstallation. App removal permanently deletes locally-stored information.

Data Loss Prevention:

1. Enable iCloud Backup: iOS Settings → [Your Name] → iCloud → Backup → ON

2. Regular Export (Paid Users): Tools → Export Reports Create monthly backup exports

3. Screenshot Critical Data: Document important service records

Privacy Architecture: We maintain zero external servers (privacy protection), requiring users to manage personal backups via iCloud or exports.

Future Protection: Enable iCloud backup immediately to prevent data loss.

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Complete application reset procedure

⚠️ WARNING - CRITICAL

Application reset permanently and irreversibly deletes: • All vehicles and properties • All maintenance tasks and schedules • Complete service history • All photos and attachments • All settings and preferences • All warranty documents • Everything

Reset Procedure:

Settings → Danger Zone
"Reset All Data"
Enter confirmation text
Confirm permanent deletion

Pre-Reset Recommendations:

1. Export All Reports (Paid Users): Tools → Export Reports → Generate complete history

2. Screenshot Critical Information: Document important dates, costs, schedules

3. Verify Intentional Action: Ensure reset is genuinely required

Alternatives to Full Reset: • Regenerate schedules (preserves data) • Delete individual vehicles • Modify specific settings • Contact support for guided assistance

Support Email: maintainit.help@hotmail.com

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📄 DOCUMENT MANAGEMENT

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Warranty document management

PRO/PRO PLUS/BUSINESS USERS:

Paid subscriptions include advanced warranty management:

Document Addition Methods:

1. AI-Powered Scanning: Tools → Warranties → Scan Document • Position camera on warranty • AI extracts critical information • Review auto-populated fields • Save document

2. Photo Upload: • Capture warranty photograph • AI processes document • Edit extracted information • Save to database

3. Manual Entry: • Tap "Add Manually" • Enter warranty details • Attach photos (optional) • Save

AI Extraction Capabilities: • Product name and model number • Purchase date and price • Warranty expiration date • Coverage terms and conditions • Serial numbers • Manufacturer information

Storage Limits: • Pro: Unlimited warranty storage • Pro Plus: Unlimited warranty storage • Business: Unlimited warranty storage

FREE USERS:

Warranty management capabilities vary by plan:

Free Plan: • Store up to 3 warranty documents • Manual entry only • Basic photo attachment • Essential information tracking

Paid Features: • Unlimited warranty storage • AI-powered document scanning • Automatic data extraction • OCR text recognition • Intelligent categorization • Expiration tracking • Search functionality

Applications: • Appliance warranties • Electronics coverage • Vehicle warranties • Home system documentation

Upgrade to access AI warranty management: • 14-day trial available • Pro: $4.99/month or $49.99/year • Pro Plus: $9.99/month or $99.99/year • Business: $24.99/month or $249.99/year

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AI warranty extraction technology

PRO/PRO PLUS/BUSINESS USERS:

AI warranty extraction employs advanced optical character recognition:

Extraction Process:

Document scanning via camera
AI text recognition and analysis
Intelligent field population
User verification and adjustment
Permanent storage

Extracted Information:

Product Details: • Product name and description • Model number • Serial number • Manufacturer information

Purchase Information: • Purchase date • Retailer/vendor • Purchase price • Payment method

Warranty Coverage: • Warranty start date • Expiration date • Coverage type and terms • Exclusions and limitations

Supported Documents: • Paper warranty cards • Digital receipts • Email confirmations • Product manuals • Purchase invoices

The system significantly reduces manual data entry while improving accuracy.

FREE USERS:

AI warranty extraction is an advanced paid feature:

Capabilities: • Automatic document scanning • Intelligent data extraction • Field auto-population • OCR text recognition • Smart categorization • Expiration tracking

Available With: • 14-day trial (full access) • Pro ($4.99/month or $49.99/year) • Pro Plus ($9.99/month or $99.99/year) • Business ($24.99/month or $249.99/year)

Benefits: • Time savings (seconds vs. minutes) • Improved accuracy • Reduced manual entry • Professional organization • Comprehensive tracking

Ideal For: • Appliance documentation • Electronics warranties • Vehicle coverage • Home system protection • Equipment guarantees

Upgrade to unlock AI-powered warranty management.

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Service record photo attachments

Photo documentation enhances service record completeness:

Attachment Process:

During Service Completion:

Complete task
Select "Add Photos"
Choose source: • Take new photo • Select from photo library
Attach up to 5 photos per record
Save service entry

Post-Service Addition:

Open existing service record
Select "Edit"
Choose "Add Photos"
Select/capture images
Save changes

Recommended Photo Documentation: • Before/after comparisons • Damage or wear evidence • Parts identification • Service receipts and invoices • Warranty claim support • Resale verification • Installation documentation

Storage: • Local device storage • iCloud backup integration (if enabled) • Secure and private • Accessible across devices (same Apple ID)

Photos enhance service history value for resale, warranties, and personal reference.

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🔐 PRIVACY & SECURITY

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Data storage architecture

Maintain--It employs a privacy-first storage architecture:

Storage Location: • Primary: Local device storage (iPhone/iPad) • Backup: User's personal iCloud account (optional) • External: Zero external server storage • Transmission: No data transmitted to Maintain--It servers

Privacy Benefits: • Maximum data privacy • Complete user ownership • Zero server breach vulnerability • Offline functionality • Optimal performance • GDPR compliance • CCPA compliance

Backup Configuration: Enable iCloud backup for data protection: iOS Settings → [Your Name] → iCloud → Backup: ON

Data Sovereignty: Your maintenance information remains exclusively yours. We have zero access, zero transmission, zero external storage.

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Device transfer procedures

Data transfer to new devices utilizes iCloud synchronization:

Automatic Transfer (Recommended):

Prerequisites: • iCloud backup enabled on source device • Identical Apple ID on both devices

Procedure:

Configure new device
Restore from iCloud backup during setup
Install Maintain--It
Sign in with same Apple ID
Data synchronizes automatically
Allow several minutes for completion

Manual Transfer (Paid Users):

Source device: Export all reports
Email PDFs to personal address
New device: Install application
Manually recreate from exported reports

Transfer Requirements: • Identical Apple ID required • iCloud backup must be enabled • Same application version recommended

Data Preservation: Always maintain active iCloud backup for seamless device transitions.

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Data privacy policy

Maintain--It maintains the strictest privacy standards:

What We Never Do: • Sell user data • Share user information • Transmit user data externally • Access user information • Track user behavior • Analyze user patterns • Store data on external servers

What We Do: • Store locally on user devices only • Backup to user's personal iCloud • Maintain complete privacy • Provide transparent operations • Comply with privacy regulations

Data Ownership: Your maintenance data belongs exclusively to you. We maintain zero servers for user data storage, ensuring complete privacy protection.

Complete Privacy Policy: sites.google.com/view/maintainit-app-help/privacy

Questions: maintainit.help@hotmail.com

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Data collection disclosure

Complete transparency regarding data collection:

What We Do NOT Collect: • Personal identifying information • Location data (beyond initial region detection) • Usage analytics (unless explicitly opted-in) • Crash reports (unless explicitly opted-in) • Contact information • Any personally identifiable information

What Is Stored Locally: • User-entered vehicle/property information • User-created maintenance tasks • User-uploaded photos and documents • User preferences and settings

Optional Anonymous Analytics: (Disabled by default, requires opt-in) • Application performance metrics • Feature usage statistics (no personal data) • Crash diagnostic information

Disable Analytics: Settings → Privacy → Analytics: OFF

Our Commitment: Minimal data collection, maximum privacy protection, complete user control.

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💬 SUPPORT & CONTACT

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Bug reporting procedures

Quality software requires user feedback. We appreciate bug reports:

Reporting Methods:

Email (Recommended): maintainit.feedback@hotmail.com

In-App: Settings → Send Feedback

Required Information:

Detailed description of issue
Steps to reproduce problem
Expected behavior
Actual behavior observed
Screenshots (if applicable)
Device model (e.g., iPhone 14 Pro)
iOS version
Application version (found in Settings)

Response Timeline: Typically within 24 hours

Appreciation: Detailed, reproducible bug reports may receive: • Complimentary subscription extension • Feature request prioritization • Early access to beta features

Your reports improve Maintain--It for all users. Thank you for your contribution.

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Feature request submission

User feedback drives application evolution:

Submission Methods:

Email: maintainit.feature@hotmail.com

In-App: Settings → Request Feature

Ideal Request Format:

Feature description (what you want)
Problem it solves (why you need it)
Usage scenario (how you'd use it)
Example use case (specific situation)
Priority level (critical vs. nice-to-have)

Currently Most Requested: • Fleet management (multiple users) • Shared family vehicle access • Contractor/mechanic integration • Parts price comparison • Community marketplace • Custom notification timing

Product Roadmap: sites.google.com/view/maintainit-app-help/roadmap

Your input shapes Maintain--It's future development.

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Support contact information

Multiple support channels available:

Email Support (Primary): maintainit.help@hotmail.com • Fastest response time • Screenshot capability • Detailed assistance • Complex issue resolution

Website Resources: sites.google.com/view/maintainit-app-help • Comprehensive FAQ library • Video tutorials • Step-by-step guides • Troubleshooting procedures

Social Media: Twitter: @MaintainItApp • Quick questions • Product updates • Feature announcements • Community engagement

Response Times: • Email: Typically under 24 hours • Twitter: 1-2 business days • Weekends: Slightly extended

Developer Note: I (Martin) personally respond to every message. I'm committed to making Maintain--It exceptional and genuinely value your feedback.

Don't hesitate to reach out with questions, concerns, or suggestions.

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Application review guidelines

User reviews significantly impact app visibility and credibility:

Review Process:

Open App Store
Search "Maintain--It"
Scroll to Reviews section
Select "Write a Review"
Assign 1-5 star rating
Share your experience

Review Content Suggestions: • Features you find valuable • How the app helps you • Most-used functionality • Suggested improvements • Overall experience

Review Benefits: • Helps other users discover Maintain--It • Informs development priorities • Provides valuable feedback • Supports independent development

Paid User Reviews: Detailed reviews from paid subscribers receive: • Feature request prioritization • Beta testing opportunities • Direct developer engagement

Important: • Honest reviews (positive or constructive) are equally valuable • If you love Maintain--It, a 5-star review is incredibly meaningful • If experiencing issues, please email first for resolution

Your review makes a significant difference. Thank you for considering it.

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📱 QUICK REFERENCE

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