Industry Experience

Assistant Manager,  Summit Communications Limited, Dhaka
July, 2024 – Present
Department : Gateway operation, Technology division

Senior System Engineer, Summit Communications Limited, Dhaka     
Feb, 2022 – June, 2024
Department : Gateway operation, Technology division
Responsibilities :
• Managed daily operations of the IIG network, including performance analysis, troubleshooting.
• Conducted maintenance of internal infrastructure, IP transit, CDN, PNI, and downstream networks.
• Provisioned and monitored ISP and IP transit services, including ensuring optimal performance.
• Troubleshoot over global destination and optimizing efficiency and ensuring smooth reachability.
• Maintained CDN nodes, optimizing efficiency and ensuring smooth content delivery.
• Managed and analyzed internal network infrastructure and providing effective solutions.

Senior Support Engineer, Link3 Technologies Limited, Dhaka                                                   
Jul, 2019 – Jan, 2022
Department : Core Network Operation, Technology division
Responsibilities :
• Managed the installation, configuration, and troubleshooting of internal and external network.
• Provided solutions and recommendations to customer queries (0.15 million customer base).
• Overawed contract management, end-to-end ticket handling, and collaborating with cross-functional teams.
• Conducted customer service assurance and audit internal network.
• Maintained server and network security including managed network tools and database
• Conducted specialized training on Internal Network System, Network Migration, Retail Network Infrastructure.

Support Engineer, Link3 Technologies Limited, Dhaka                                                              
Apr, 2018 – Jul, 2019
Department : Core Network Operation, Technology division
Responsibilities :
• Deployed, maintained, and troubleshooted core retail and client LAN/WAN network solutions.
• Conducted BTS installation, shifting, and maintenance tasks.
• IP Network diagram/topology development.
• IPv6 Planning and Deployment.
• Network Expansion Planning, Design and Implementation.
• Monitored MRTG, SNMP, Libre NMS, and Cacti systems, performing primary-level troubleshooting.
• Conducted monthly audit of Network IP addresses Management. 

Support Engineer, Link3 Technologies Limited and Cybergate Limited, Dhaka
Jul, 2017 – Mar, 2018          
Department : Core Network Monitoring Center, Technology division
Responsibilities :
• Core Network Monitor, troubleshoot and report.
• Network Expansion Planning, Design and Implementation.
• Monitored MRTG, SNMP, Libre NMS, and Cacti systems, performing primary-level troubleshooting.
• Conducted monthly audit of Network device and servers.
• Data center motoring, operation and maintenance.