Q: Does Cosmic Stardrop collect any personal information or track my gameplay? A: Absolutely not. We built Cosmic Stardrop with a strict No Data Collection policy. We do not collect, transmit, or store any personal identifiers, geolocation data, or information about your device, network, or usage activity. Your game time is your own.
Q: Where is my game progress (high scores, unlocks, etc.) saved? A: All of your game progress, scores, cosmetic unlocks (Ships and Star Styles), and audio settings are saved locally on your device. This information is not accessible to us or any third party. If you delete the app, this locally stored data will be permanently removed.
Q: Are there any third-party analytics or advertising networks in the game? A: No. Cosmic Stardrop is 100% Ad-Free and does not integrate any third-party analytics services, advertising networks, or social media frameworks. All game physics, logic, and features are self-contained within the application.
Q: Is Cosmic Stardrop safe for my children to play? A: Yes. Because we collect no personal data, contain no advertisements, and feature no external links. Our app is safe and designed for users of all ages.
Q: Where does the game's calming ambient music come from? A: We are committed to using legal, licensed sources. Our music comes from royalty-free libraries like Pixabay and selective AI-generated tracks from Udio. Importantly, these sources are used only for content acquisition and are not integrated into the app for any data collection or tracking purposes.
If your issue is not covered above, please fill out the form below to contact us safely.
When reporting an issue, please include the following key details for faster resolution:
App Version (Found on the main menu or App Store)
Device/OS (e.g., iPhone 15, iOS 17.5, or specific Mac model)
Game Mode where the issue occurred (e.g., STARLIGHT VOYAGE, CELESTIAL MODE)
Current Cosmic Essence count (if the issue is Shop- or score-related)
Detailed Steps to Reproduce the issue.
Welcome to Cosmic Support!
We're thrilled you're playing Magical Falling Stars. We're here to help you continue your magical journey. Before submitting a ticket, please check our Frequently Asked Questions (FAQs) below, as they cover the most common issues!
Gameplay & Modes
Question
Answer
Q: Why did my game end when I caught a star in VOID Mode?
A: VOID Mode (Hard) is a test of precision! You must only catch Power-Ups (letters/numbers). Catching a regular star is a hazard and will instantly end your game.
Q: What is Celestial Mode?
A: It is a final, high-stakes challenge mode unlocked after you achieve the maximum score goal in ASTRAL, ENDLESS, or VOID Mode. It's the primary way to earn a Cosmic Essence for the first time.
Q: Does LEARN Mode track my high score?
A: No. LEARN Mode (Kids) is a safe, relaxing, and educational experience with no fail state or competitive score tracking. It’s designed for fun learning!
Q: I can't find a constellation. Where did it go?
A: Constellations in LEARN Mode appear one at a time. If the previous one is still fading away, the next one will wait in the queue before appearing.
Shop, Essences & Skins
Question
Answer
Q: I bought a skin but don't see it in the game.
A: After purchasing an item in the Shop, you must find it in the list and tap the "Equip"button to apply it to your current game mode.
Q: What do Cosmic Essences do?
A: Essences serve two purposes: They are the permanent currency used to buy skins, and they provide a small permanent score bonus (up to 5 Essences) on the final tally of every game you play.
Q: My score seems lower after unlocking an Essence. Why?
A: While Essences boost your score, they slightly increase the base speed scale in ENDLESS and VOID modes to keep the overall challenge balanced and ensure fair leaderboard competition!
If your issue is not covered above, please fill out the form below to contact us safely.
When reporting an issue, please include the following key details for faster resolution:
App Version (Found on the main menu or App Store)
Device/OS (e.g., iPhone 15, iOS 17.5, or specific Mac model)
Game Mode where the issue occurred (e.g., ENDLESS, VOID, LEARN)
Current Cosmic Essence count (if the issue is Shop- or score-related)
Detailed Steps to Reproduce the issue.
We aim to reply within 3-5 business days.