Privacy Policy for Madhav Mart Rider

Effective Date: July 31, 2026

Madhav Mart Rider ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how the Madhav Mart Rider app collects, uses, stores, and protects your information when you use our delivery partner application.

By using Madhav Mart Rider, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Location Information

Madhav Mart Rider collects location data to:

• Provide accurate navigation during deliveries.

• Track delivery progress in real time.

• Help customers monitor delivery status.

• Optimize delivery routes.

• Improve delivery efficiency and rider experience.

Location data may be collected while the app is in use and, where required for active deliveries, in the background.

2. Account Information

When you register or use the app, we may collect:

• Full name

• Phone number

• Email address

• Rider ID

• Profile photo (if provided)

3. Order Information

To complete deliveries, we may collect:

• Pickup and delivery addresses

• Order details

• Delivery instructions

• Customer contact information necessary for completing deliveries

4. Device Information

We may automatically collect certain device information, including:

• Device model

• Operating system version

• App version

• Device identifiers

• Crash reports and diagnostic information

How We Use Your Information

We use your information to:

• Manage and assign delivery orders.

• Provide navigation and route optimization.

• Enable real-time delivery tracking.

• Communicate important delivery updates.

• Improve app performance and reliability.

• Provide customer support.

• Detect fraud and maintain platform security.

• Comply with applicable legal obligations.

Location Permissions

Madhav Mart Rider requires access to your location to support delivery operations. Your location is used only for delivery-related purposes, including navigation, tracking active orders, and improving delivery services.

Data Sharing

We do not sell your personal information.

We may share your information only with:

• Customers receiving your deliveries (limited information required for delivery completion).

• Service providers who help operate our platform.

• Government authorities when required by law.

• Business partners involved in providing delivery services.

Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic storage or transmission over the internet is completely secure.

Data Retention

We retain your information only for as long as necessary to:

• Provide our services.

• Maintain business records.

• Resolve disputes.

• Comply with legal and regulatory requirements.

Your Rights

Depending on your applicable laws, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal data.

• Withdraw certain permissions, such as location access (please note that some app features may no longer function properly).

Children's Privacy

Madhav Mart Rider is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or through other appropriate communication channels. The updated Effective Date will reflect the latest revision.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Madhav Mart

Email: support@madhavmart.com