Last Updated: 09 May 202
Welcome to Maa Live. Maa Live is a social entertainment platform that allows users to create and join audio chat
rooms, send private messages, make private audio/video calls, upload videos and photos, create personal chat
rooms, and interact with other users through digital entertainment services.
This Privacy Policy explains how Maa Live collects, uses, stores, protects, and shares user information in
accordance with applicable Indian laws including the Digital Personal Data Protection Act, 2023, Information
Technology Act, 2000, and Information Technology Rules, 2021.
Information We Collect
- Name or nickname
- Mobile number
- Email address
- Profile picture
- Gender
- Date of birth
- User ID
- Device information
- IP address
- Location information (if permission granted)
User Content
Users may upload or share audio room content, messages, photos, videos, voice communication, and profile
information.
Permissions Used
The application may request microphone, camera, storage/photos, notification, internet, and optional contacts
permissions to provide services.
How We Use Information
We use data to provide services, manage accounts, improve user experience, prevent fraud, moderate harmful
content, and comply with legal obligations.
User Generated Content
Users are responsible for all uploaded or shared content. Illegal, adult, hateful, violent, abusive, misleading, or
copyright-infringing content is prohibited.
Children’s Privacy
Maa Live is intended only for users aged 18 years or older.
Data Sharing
We do not sell user personal information. Data may be shared with legal authorities or trusted service providers
where required.
Data Security
We use reasonable security measures including secure servers, access controls, and encrypted communication.
Reporting and Blocking
Users can report abusive users, block accounts, and report illegal or harmful content.
Account Suspension
Accounts involved in fraud, harassment, impersonation, illegal activity, or policy violations may be suspended or
terminated.
Contact Information
Application Name: Maa Live
Support Email: support@maalive.com
Address: SHIVA'S WORLD ENTERPRISES, Andhra Pradesh, India
Country: India
User Consent
By using Maa Live, users agree to this Privacy Policy and applicable Indian laws.
MAA LIVE – REFUND & VIRTUAL COIN POLICY
Last Updated: 09 May 2026
This Refund & Virtual Coin Policy applies to all users of Maa Live.
Virtual Coins and Gifts
Users may purchase virtual coins, send gifts to other users, and use coins inside entertainment services
No Refund Policy
ALL PURCHASES ARE FINAL
Once a user purchases coins, sends gifts, uses digital items, or completes recharge/payment, the transaction
becomes final and non-refundable.
Maa Live does not provide refunds, exchanges, returns, or cashbacks for accidental purchases, sent gifts, used
coins, wrong recipient selection, user dissatisfaction, suspended accounts, deleted accounts, or policy violations.
Non-Transferable Items
Virtual items cannot be exchanged for real money or transferred outside authorized app systems.
Fraudulent Activity
Maa Live reserves the right to cancel suspicious transactions, suspend fraudulent accounts, remove illegally
obtained coins, and investigate fake payments or chargebacks.
Payment Services
Payments may be processed using Google Play Billing, UPI, debit/credit cards, and wallet services.
Technical Issues
If a verified technical issue occurs where payment succeeds but coins are missing, users may contact support for
investigation
Account Responsibility
Users are responsible for securing their accounts and verifying transactions before making purchases or sending
gifts.
Policy Violations
Users violating Maa Live policies may face account suspension, restriction of services, removal of virtual items, or
permanent termination without refunds.
Contact Information
Application Name: Maa Live
Support Email: support@maalive.com
Address: SHIVA'S WORLD ENTERPRISES, Andhra Pradesh, India
Country: India
User Agreement
By purchasing or using virtual coins, gifts, or paid services in Maa Live, users agree to this Refund & Virtual Coin
Policy.