Attendance & Visit Tracker – Support & Help Center

Punch In / Punch Out Not Working

• Ensure GPS is enabled

• Check internet or offline sync status

• Stay inside allowed location range (if configured)

• Restart the app 

Visit Tracking Issues

• Enable Motion / Activity permissions

• Allow background location access

• Keep app open briefly afterr starting visit

• Data syncs automatically when online 

Offline Mode & Sync Issues

If attendance or visit data is not syncing:

• Ensure the app has storage access enabled

• Keep the app open for a few seconds when internet is restored

• Avoid clearing app data before sync completes

• Check that the app is not restricted by background data settings

• Restart the app to trigger manual sync

Smart Reminders Issues

If you are not receiving Punch reminders:

• Enable notifications for the app

• Allow notification sounds and alerts

• Turn off Do Not Disturb mode

• Ensure the app is not restricted in background notification settings

• Restart the device if notifications are delayed

Leave, Gate Pass & C-Off Issues

If you are facing issues while applying or viewing Leave, Gate Pass, or C-Off:

• Ensure you are logged in with the correct employee account

• Check your internet connection before submitting requests

• Verify selected dates and time slots before submission

• Make sure required fields (reason, date, type) are filled correctly

• Refresh the screen or restart the app if status is not updated

• Pending or approved status may take some time to sync from the server

• Contact HR/Admin if approval status does not change after sync