Privacy Policy for Dr. M Ilyas App

Effective Date: 2/1/2025

1. Introduction

Thank you for using Dr. M Ilyas App. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health information. By using the App, you consent to the practices described below.

2. Information We Collect

2.1 Personal Information

We collect information you provide voluntarily, including:

• Registration: Name, phone number.

• Appointments: Manual Payment details, transaction receipts.

• Communications: Messages, voice notes, images, and video/audio calls with doctor.

2.2 Health Information

To provide psychiatric care, we collect:

• Mental Health Data: Diagnoses (e.g., depression, anxiety), therapy session notes, prescriptions, and symptom descriptions shared during consultations.

• Medical History: Prior treatments, medications, and health records uploaded by you in chat.

3. How We Use Your Information

3.1 Personal Information

• Facilitate appointments, payments, and communications between you, psychiatrist, and admins.

• Respond to inquiries and provide customer support.

3.2 Health Information

• Enable psychiatrist to diagnose conditions, prescribe treatments, and deliver care.

• Maintain medical records for continuity of care.

3.3 Non-Personal Information

• Improve app functionality, fix bugs, and personalize your experience.

4. Data Sharing & Disclosure

4.1 Authorized Personnel

Only one licensed psychiatrist is involved in your care can access your health data.

4.2 Third-Party Service Providers

We share data with:

• Firebase (Google):

  • Cloud Hosting & Database: Stores health records, chat logs, appointment details, and user data securely.

Firebase securely stores data, but we do not use AI-based third-party processing for health records or chat logs.

We do not store payment details. Transactions are processed directly through Easypaisa(Manual Transection via EasyPaisa), and we only retain receipts for record-keeping. 

4.3 Legal Obligations

We may disclose data if required by law (e.g. court orders).

5. Data Security

We protect your data with:

• Encryption: TLS/SSL for data in transit; AES-256 for data at rest.

• Access Controls: Protected authentication for psychiatrist/admins.

• Audits: Regular security assessments to ensure compliance with industry standards.

6. Data Retention & Deletion

• Retention: We retain data as per local medical regulations. In Pakistan, medical records are stored for at least 7 years. Users in other regions may have different retention periods based on local laws.

• Deletion: While users have the option to delete individual chat data, account deletion is not available directly through the app. If you wish to delete your account, please contact info@zhobats.com and we will assist you in removing your account and all associated data, subject to retention requirements by law. This app is not a substitute for emergency mental health services. If you or someone you know is in crisis, contact emergency services immediately.

7. User Rights

You have the right to:

• Access, correct, or see your health records.

  • Users have the right to view the data the app has collected about them, including health-related information. If they notice any errors in their records, they can ask the app to correct or update that information. 

• Withdraw consent for data processing (may limit app functionality).

  • Users can withdraw their consent for the app to use their personal data. However, if they do so, it could affect their ability to use certain features of the app. For example, if the app needs certain data to provide a service, withdrawing consent might limit or disable those features. 

• File complaints with regulatory authorities.

  • If users feel that their data rights are being violated or if they believe the app is not complying with privacy laws, they have the right to file complaints with relevant data protection authorities (like a data protection agency or ombudsman, depending on their country). 

8. Children’s Privacy

• The App is not intended for users under 13.

• Minors (13–17): Parental consent is required to use the App and share health data.

9. Disclaimers

• Not for Emergencies: In case of a mental health crisis, contact emergency services immediately.

• Medical Advice: Our app provides psychiatric care through consultations with licensed psychiatrists via video/audio calls. Always follow the guidance of your healthcare provider for ongoing treatment and care.

10. Changes to This Policy

We may update this policy. Continued use after changes implies acceptance. Check the App for the latest version.

11. Contact Us

For questions, data requests, or concerns:

• Email: info@zhobats.com