My Bio

Lydia Khasoa Wafula is an energetic and growth-oriented professional specializing in business analytics, executive support, and process optimization. She currently serves as a Business Analyst and Administrative Support professional at Sichey Automotive East Africa Limited, where she develops structured reporting protocols, drives performance tracking, and prepares analytical reports that support senior management decision-making.

With a background in Mechanical and Production Engineering and certifications in data analytics, SQL, Power BI, and virtual assistance, Lydia combines technical expertise with strong organizational and communication skills. Her notable achievements include improving customer satisfaction by 15% in 2024 through enhanced service delivery, exceeding annual sales targets by 30% through successful tender acquisitions, and leading the adoption of Balanced Scorecards to align business activities with company strategy.

Passionate about using data-driven insights to improve efficiency and empower leadership, Lydia aspires to continue supporting organizations in making informed decisions while streamlining executive operations.