Refund and return Policy

Last Updated: [28/12/2023]

Thank you for shopping at [Your Watch Website]. We hope you are delighted with your purchase, but we understand that sometimes things may not go as planned. Please read our policy carefully to understand your options.

1. Return Eligibility

1.1 Unworn and Unused Condition

To be eligible for a return, your watch must be in the same condition that you received it, unworn, unused, and in its original packaging.

1.2 Time Limit

You have [5] days from the date of purchase to initiate a return.

2. How to Initiate a Return

Please follow these steps to initiate a return:

• Contact our customer support team at [support@luxurywatches.com] to request a return authorization.

• Package the watch securely in its original packaging, including all accessories and documentation.

• Ship the package to the address provided in the return authorization.

3. Refunds

3.1 Inspection Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3.2 Refund Method

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

4. Exchanges

If you need to exchange your watch for a different model, please contact our customer support team at [support@luxurywatches.com] for assistance.

5. Non-Returnable Items

Certain items are non-returnable, including personalized or engraved watches.

6. Shipping Costs

6.1 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.