Employment

The University of California, Berkeley, Haas School of Business

Assistant Professor of Operations and Information Technology Management, 2020-

• Barbara and Gerson Bakar Faculty Fellow, 2023-

Johns Hopkins University, Carey Business School

Assistant Professor of Operations Management and Business Analytics, 2017-2020

Education

The University of Chicago, Booth School of Business

• Ph.D. in Operations Management, 2017

• M.B.A., 2016

Tsinghua University 

• B.S. in Industrial Engineering, 2012

• B.A. in English Language, 2012

Research Interests

Service · Innovation · Marketplace · Sustainability

Publications

1. Too Good to Go: Combating Food Waste with Surprise Clearance (2025) Management Science (forthcoming) with M. Yu [LINK] [Podcast]

   • 2024 DSI Best Problem-Driven Analytical Research Paper Award

2. Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines (2025)
   Manufacturing & Service Operations Management 27(1):287-304. with S. Cui, S. Ulku, A. Althenayyan [LINK][SSRN][Data and Code]

3. Help and Haggle: Social Commerce Through Randomized, All-or-Nothing Discounts (2024) Management Science 70(9): 6026-6044. with C. Jin and Z. Shao [LINK][PDF]

   • • Accepted into the 24th ACM Conference on Economics and Computation, 2023 (EC '23) [LINK] 
     • Selected into the 2023 MSOM Technology, Innovation, and Entrepreneurship (TIE) SIG Day
     • 2022 Conference on Information Systems and Technology (CIST) Best Paper Award, Runner-up (3 out of 257 submissions)
     • 2022 INFORMS Technology, Innovation Management, and Entrepreneurship Section (TIMES) Best Working Paper Competition, Finalist
     • 2022 INFORMS Service Science Best Cluster Paper Award, Finalist
     • 2022 Networks, Electronic Commerce and Telecommunications (NET) Institute Summer Research Grant
     • 2022 Center for Growth Markets Grant Award (Berkeley Haas)

4. Right to Repair: Pricing, Welfare, and Environmental Implications (2023) Management Science 69(2):1017-1036. with C. Jin and C. Zhu. [LINK][PDF][BibTex]

   • • 2024 M&SOM Service Management SIG Best Paper Award, Finalist (best published paper on service management) 
     • 2022 INFORMS Energy, Natural Resources, and the Environment Section (ENRE) Early Career Best Paper Award
     • 2022 CSAMSE Best Paper Award (sponsored by the Chazen Institute of Columbia Business School), Second Place
     • 2022 POMS College of Supply Chain Management Student Paper Competition, Runner-up (awarded to C. Zhu)
     • 2021 INFORMS Service Science Best Student Paper Award, Finalist (awarded to C. Zhu)
     • 2020 Black & Decker Research Fund Award (JHU Carey)
     • Selected into the 16th UT Dallas Frontiers of Research in Marketing Science Conference (March 2022)
     • Selected into the 2020 Early-Career Sustainable Operations Workshop
     • Invited to be presented at the Federal Trade Commission's Bureau of Economics
     • Invited to be presented at the Economics Roundtable 2021 on "Sustainability, Competition, and Consumer Protection" organized by the Economic Society of Singapore (ESS) and the Competition and Consumer Commission of Singapore (CCCS)
     • Cited by congressional hearings, law journals, white papers, think tanks, advocacy groups, Wikipedia, etc 

5. To Brush or Not to Brush: Product Rankings, Consumer Search, and Fake Orders (2023) Information Systems Research 34(2):532-552. with C. Jin and K. Hosanagar. [LINK] [PDF][BibTex][Seminar Video]

   • • 2019 INFORMS Service Science Best Cluster Paper Award, Finalist
     • 2019 Networks, Electronic Commerce and Telecommunications (NET) Institute Summer Research Grant
     • 2019 INFORMS Revenue Management & Pricing Conference Spotlight Presentation

6. Pooling Agents for Customer-Intensive Services (2023) Operations Research 71(3):860-875. (Special Issue on Behavioral Queueing Science) with S. Cui, S. Ulku, Z. Wang, Y. Zhou. [LINK][PDF][BibTex]

   • • 2021 INFORMS Service Science Best Cluster Paper Award, Winner
     • The 13th International Workshop on Behavioral Operations Management Best Paper Award, 2021

7. Design of Covid-19 Testing Queues (2022) Production and Operations Management 31: 2204-2221. with S. Cui and Z. Wang. [LINK][PDF][BibTeX]

   • • 2021 INFORMS Service Science Best Cluster Paper Award, Finalist
     • 2021 Institute of Supply Chain and Operations Management Best Paper Award, Second Place

8. Slugging: Casual Carpooling for Urban Transit (2022) Manufacturing & Service Operations Management 24(5):2516-2534. (Special Issue on Smart City Operations) with S. Cui, K. Li, J. Wang. [LINK][PDF][BibTeX]

9. A Model of Queue-Scalping (2021) Management Science 67(11):6803-6821. with S. Cui and Z. Wang. [LINK] [PDF][BibTeX]

   • • 2019 INFORMS Junior Faculty Interest Group (JFIG) Forum Paper Competition, Honorable Mention
     • 2018 INFORMS Service Science Best Cluster Paper Award, Finalist

10. Invite Your Friend and You'll Move Up in Line: Optimal Design of Referral Priority Programs (2021) Manufacturing & Service Operations Management  23(5):1139-1156. [LINK] [PDF][BibTeX]

11. In-Queue Priority Purchase: A Dynamic Game Approach (2021) Queueing Systems 97:343-381. (Special Issue on ‘Strategic Queueing: Game‑Theoretic Models in Queueing Theory’) with Z. Wang, S. Cui, J. Wang. [LINK][PDF][BibTeX]

    • • Among Queueing Systems'  "Top Downloaded Papers for 2021"

12. The Economics of Line-Sitting (2020) Management Science 66(1):227-242. with S. Cui and Z. Wang. [LINK] [PDF][BibTeX]

13. Search Among Queues Under Quality Differentiation (2019) Management Science 65(8):3605-3623. with L. Debo and V. Gupta. [LINK] [PDF][BibTeX]

    • • 2020 INFORMS Minority Issues Forum (MIF) Paper Competition, Winner

14. Referral Priority Program: Leveraging Social Ties via Operational Incentives (2019) Management Science 65(5):2231-2248. with L. Debo. [LINK] [PDF] [BibTeX]

    • • Selected into the 2017 MSOM Service SIG Day
      • Selected into the 3rd Marketplace Innovation Workshop, 2017

15. Trading Time in a Congested Environment (2017) Management Science 63(7):2377-2395. with L. Debo and V. Gupta. [LINK] [PDF] [BibTeX]

    • • 2020 M&SOM Service Management SIG Best Paper Award, Winner (best published paper on service management) [News Coverage]
      • 2015 INFORMS IBM Service Science Section Best Student Paper Award, Third Place
      • 2015 CSAMSE Best Paper Award (sponsored by the Chazen Institute of Columbia Business School), Third Place
      • Selected into the 2015 MSOM Service SIG Day

Book

"Innovative Priority Mechanisms in Service Operations - Theory and Applications" (2023) Springer. with S. Cui and Z. Wang [LINK] 

Practitioner-Oriented Articles

"Research: The Unintended Consequences of Right-to-Repair Laws" Harvard Business Review (digital article) (January 19, 2023) with C. Jin and C. Zhu. [LINK][PDF]

"The Strategic Response to the Right to Repair" CPI Antitrust Chronicle. December 2023 [LINK][PDF]

Working Papers

1. Right to Repair and Competition in Durable Goods Markets. with C. Zhu, C. Jin [LINK]

   • The 18th International Conference on Operations and Supply Chain Management (ICOSCM 2024) Outstanding Paper Award

2. Revisiting the First-Order Approach to Principal-Agent Problems. with H. Jiang, C. Jin [LINK]

   • Accepted into the 25th ACM Conference on Economics and Computation, 2024 (EC '24) [LINK]

3. Pay Range Transparency, Labor Welfare, and the Gender Pay Gap. with C. Jin [LINK]

4. Order Ahead for Pickup: Promise or Peril? with Y. Liu and K. Sun [LINK]

5. Multi-Listing for Horizontally Differentiated Services. with Z. Chen and Y. Ding [LINK]

6. Bundle Pricing of Congested Services. with C. Wu. 

7. Expedited Service Promises: Evidence from a Food Ordering Platform with Self-Pickup. with S. Li and N. Karacaoglu [LINK]

PhD Dissertation

Innovative Mechanisms for Managing Customer Access to Congested Services [LINK]